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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Customer Service is hit or miss depending on the agent. Usually it's a miss. Good value though.
It takes way too long to get to the information I need. Your dashboard is confusing and not user friendly at all.
I'm trying to organize my domains and finding a list of them is not intuitive.
Also, this opinion poll is heavy handed.
Tired of them always trying to sell me stuff every single time I login.
Marti successfully helped me solve a problem that has been going on for a month with Hostgator that multiple others at your company could not solve even after escalation. I was locked out of my account because of fraud on your end. Ve ben a customer for 10 years and this was a very upsetting experience that thankfully MARTI solved! Give him a raise! Thank you DebbieNigro.com
I was looking for a top tier host, and I've always liked HostGator's logo, plus I hate the name Go Daddy. Had I know changing website names would be so easy with HG. I would have been the first to sigh up without looking anywhere else. It's my favorite feature. Thanks!
YOUR CUSTOMER SERVICE IS TRASH. I HAVE MESSAGED YOU 10 TIMES REGARDING A DOMAIN TRANSFER AND EACH TIME IS SOMEBODY DIFFERENT WHO DOESN'T READ ABOUT MY ISSUE OR WHAT I NEED HELP ME. I AM THINKING OF CANCELLING.
I had the worst experience with hostgator. From the day i hosted my website till i left was a operation. You guys could not resolve the issue for me. That's terrible
I use a password manager to autofill my username and password. I have to click it twice, once to load the email then I submit, then I have to click it again to load the password and can finally login.
There should be a single page with both forms to autofill.
Upon logging in there is always an advertisement to purchase more of Hostgator's bull$#*!. I never want to and there's no way to disable it.
Since the site change I have to go through significantly more clicks just to get to phpMyAdmin (which is several versions behind most other places) or cPanel.
Earlier this year there were login issues affecting multiple users on the website. I had to contact support to get that information because there is no status page to let people know if there is a known outage.
Why did I choose HostGator? I chose it because it was easy and relatively cheap to get started building a website. Now, I've realized it's hot trash and will be letting my subscription expire since I've had time to do research and find better hosting providers.
No help finding accounts or domains i have paid for
Webpress support is good as well as decent interface.
I wish you guys a bit better on renewals. Each time you want to screw us with your high prices but then give discounts. It has been 10 years now still you try every year. You must build a database, lets have his personal site no cost do not try to charge extravagant like it is a giant microsoft website. This is a guy barely pays his house mortagge.
Because i was facing troubles with old provider, now i am facing similar ones here.
"We couldn't process your list of hosting plans at this time. Please try again later."
I need to update my website...
Because of price, security an amazing customer service. We are very happy with hostgator
Muy bueno, el soporte técnico es lo que más resalto.
You changed everything. I really hate that. I'm on a mission to get something done, now I have to search around and waste time.
My website keeps getting very slow and crashes and thats hurting my business
The terms of my prepaid plan changed without warning. The shared host was hacked and you wanted to charge me to fix it
SSL certificate does not auto renew although it is set to auto renew. This issue we face everytime.
I'm on day 3 of not being able to get into my cpanel. I have spent alot of time on chat with techs with no resolve
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members