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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Price and then your raised costs and customer service is awful
I am not seeing a good way to reach tech support on the website customer admin panel. It was a challenge to connect with support.
Can't find cpanel login. Why do you guys constantly move the link to access cpanel? Every time I log in its somewhere else
I have a domain that I no longer want because the client did not want it after I paid for it. It is on auto renewal even though I did not put it on autorenewal. The dashboard won't let me take it off autorenewal. You just charged me for it which I was willing to let go, but I sure don't want to pay for it again next time. If I don't want something on autorenewal or I want to stop having a domain I need to be able to do so. This is exactly what made me leave my last domain registrar.
Been around for years since I was a kid. Good customer service.
The ease to navigate around to effect desired changes to my site and the security checks in place to protect against external attacks.
I am happy with the service and maintenance, thanks all
I'm getting $50 to get a file backup I asked for a waiver of the fee since it's the first time.
Admin portal has bad interface and bad experience from my side you be simple not including many pop ups and ads
I haven't been on the site in a while but I like it so far.
We are facing issues with our emails from Aug 2023, couldn't address till date. Poor response in mail, decided to move out of hostgator
I am very angry because I am not complying with the migration process
If I have to tell you then your not paying attention to your customers
I have using it for a long time and its working well
I was lead to believe that it is better than go daddy
Was recommended to me, leaving because my account experience has been frustrating this past year
Hard to reach. Not customer focused. Please hire people who care about the customer. I already migrated 5 domains out of hostgator because of bad customer service.
Your staff has always worked hard to help me every time I've come across issues. They are the best.
Very cumbersome, slow and reactive support when I used it
The website backup and restore I was looking for was easy to find.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members