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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
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I chose HostGator because of its reputation and pricing.
Have had two phone calls that were automated answered that said average wait tim e is 3 minutes first one went over 13 minutes and disconnected.
I am still on hold on call #2 and it is heading to 12 minutes and counting.
POOOOOR!
Hey Val,
That is not good. We would love to see how we can do better. We have created a case and asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
Hostgator was recommended as the right partner to work with.
Hi Abdul,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Need to be able to learn Magento and my previous service didn't have that installed.
Hi Alvin,
Thank you for the kind feedback!
Marissa
Customer Advocate at HostGator
I dont know why its so hard to migrate my site. Even i have correct login credentials support says are wrong. But i tried to 3 computers and i can login normaly. There is some issues. Also i never received a small refund. Just first impression is doubtfull. Though i hope everything goes well.
Hi George,
Oh no! We definitely want to take a look into this and see what we can do to help you out. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
I was referred to host gator based on a referral from a you tube video
Hi Danielle,
We are happy to hear this. Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Was with GoDaddy for last 20 years, but ever increasing costs led me here - SSL and email included in hosting costs were the deciding factors.
Hi Brett,
We are very happy to hear this. Thank you for the kind feedback!
Marissa
Customer Advocate at HostGator
HostGator payment do not accept most of the debit cards or credit cards. Payment method needs to be updated.
Hi Amri,
Oh no! It's unfortunate to hear you have been having these issues while using HostGator. I have created a case for our escalations team so we can look into this for you and see what we can do. They will be in touch soon to do just that!
Marissa
Customer Advocate at HostGator
Muy bueno, es económico y traer muchas herramientas muy utiles
Hola Jairo,
¡Gracias por la amable reseña!
Marissa
Defensor del cliente en HostGator
Hi Jairo,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Hospedagem muito boa só demora muito pra aprovar o email kk
Oi felipe,
Obrigado pelo tipo de avaliação!
Marissa
Advogado do cliente na HostGator
Hi Felipe,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
I have used Hostgator previously, and I trust you.
Hi Jim,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
I am trying to get help with my installation of CPanel. Your system says I have already installed it. Then how do I logon so that I can uninstall https//welazanaposwa. Com and install WordPress
Hey Welazana,
Have no fear we are here! We will be reaching out soon to see how we can help and get you taken care of.
DJ
Customer Advocate at HostGator
Hey Asim,
That is so good to hear! Thank you for your kind review!
DJ
Customer Advocate at HostGator
Very competitive price point and easy to use features. It is also highly rated when Googled.
Hey Tracy,
Thank you so much for your kind review!
DJ
Customer Advocate at HostGator
I find it very confusing to use you as a gateway to Wordpress. When I went to install Wordpress it said it was already installed. Also this Softaculous site is ridiculous. Keep it simple will ya!
Hey Diane,
We hate to hear things are getting confusing but we are here to help! We have created a case and asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
Youtube tutorial! I wanted to make websites on my own.
Hey Alexis,
You can do it! We believe in you. Thank you for your review.
DJ
Customer Advocate at HostGator
Reputation, price, having options, variety of available choices.
Hey Anthony,
Thanks for such an awesome review!
DJ
Customer Advocate at HostGator
It's not a user friendly website builder. And when I tried to cancel they told me I couldn't. Should have gone with Wordpress or go daddy instead.
Hey Deanna,
We are sorry to hear you feel this way and had trouble cancelling. We do see that your package is set to cancel now and we do wish you the best of luck with your future hosting endeavors.
DJ
Customer Advocate at HostGator
I'd used them before. Enjoyed the service. Appreciate the options, and ease of use. Probly wouldn't be the easiest for a complete beginner, but it suits me well enough.
Hey David,
Thank you for your feedback! We greatly appreciate it!
DJ
Customer Advocate at HostGator
Found it on a youtube tutorial. Gave a 2 star right now since the loading time's taking too long. I cant get anything done on my website. Asked for help yesterday, you guys resolved it, and now it's back.
Hey Odlanyer,
We hate to hear that you are experiencing slow speeds. Have no fear though we are here to help! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Regina,
2 great factors to use when looking for hosting, and we have them both! Thank you for your review.
DJ
Customer Advocate at HostGator