On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Too many reasons to list. Plus, go daddy who I was debating on going with took 2 hours to answer and then hung up on me. Your customer service dept took less than 5 min and was excellent.
Easy to use applications work best for my business
Hey John,
Thank you kindly for your review!
DJ
Customer Advocate at HostGator
I love your site so much but u always refuse my vps but when i had one from hostgator it was perfect hope u accept my purchase now
Hey Mohammed,
If you have any issues, please feel free to reach out! Thank you for your review!
DK
Customer Advocate at HostGator
I have decided to try HostGator because my last provider let me down in very poor customer services and they were also a lot more expensive.
Hey Jon,
We have wonderful customer service so we don't plan on letting you down! Thank you for your review.
DJ
Customer Advocate at HostGator
Helpful phone rep was able to fix my billing issue
Hey Tydence,
We are so glad we were able to help with your billing inquiry! Thank you for your review!
DJ
Customer Advocate at HostGator
Saw it got good reviews and was dissatisfied with go daddy
Hey Darren,
We can assure you we won't disappoint you! Thank you for your review!
DJ
Customer Advocate at HostGator
I cannot access my website nor can I confirm my wordpress account
Hi Tom,
Oh no! We definitely want to take a look into this and see what we can do to help you out. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
It was affordable and see to use to set up my business website.
Hi Jamie,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
A friend told me about it. Great customer service and so far user friendly!
Hey Joy,
Looks like your friend made a great recommendation! Thank you for your kind review!
DJ
Customer Advocate at HostGator
Price, quality, better for companies with multiples sites
Hey Carl,
You really hit the trifecta there! Thank you for your review!
DJ
Customer Advocate at HostGator
My teacher talk me about it, and have much support video on youtube for it
Hey Mohamad,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
I have issues linking my website with the contact form, any help?
Hey Tunde,
We are more than happy to assist. We have asked an Escalations Manager to reach out and assist!
DJ
Customer Advocate at HostGator
It has better service, options at a very low price.
Hey Mncedisi,
We certainly do! Thank you for your review!
DJ
Customer Advocate at HostGator
I looked for an economical way to get started with a webpage that allows people to see services that I offer including:
1.3D Printing
2.3D Modeling
3. Writing Services - both technical and fiction
4. And Engineering Services
5. Also I may use this as a place to showcase new inventions - pending details on IP Protection.
Hostgator seemed like a good fit for all this
Hey Carl,
We are certain we will be a good fit! Thank you for your review!
DJ
Customer Advocate at HostGator
I am facing issue in connecting via FTP. I created new ftp account from cpanel but unable to connect.
Hey Asim,
Don't worry. That is something we can definitely help with. We have created a case and asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
POR REFERENCIA DE AMIGOS - DEBERIAN COLOCAR MANUALES, GUIAS Y VIDEOS ACTUALIZADOS DE LAS FUNCIONES Y BONDADES QUE TIENEN EL SERVIDOR. CASOS DE COMO PASAR DE LOCALHOST A SERVIDOR EN LINEA
Oye Norberto
Tenemos toneladas de material de aprendizaje disponible para los clientes. Le hemos pedido a un gerente de escalaciones que se comunique con usted y le proporcione algún material.
DJ
Defensor del cliente en HostGator
Hey Norberto
We do have tons of learning material available to customers. We have asked an Escalations Manager to reach out and provide you with some material.
DJ
Customer Advocate at HostGator
Having difficulty correcting SSL settings on my website. I used online support and waited prescribed time, but still nothing but frustration. Six and a half hours to get one thing fixed is making me really consider using a different host other than host gator.
Hey Anthony,
We will get that SSL up and running for you! We have created a case and asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Because its perfectly easy to use for beginners or pro's
Hey Evert,
We want to make sure everyone can use us! Thank you for your kind comment.
DJ
Customer Advocate at HostGator
EVERYTIME I try to access my website the domain on safari tells me that the connection is not private.
Hey Stacia,
We are more than happy to take a look into this for you. We have created a case and asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I am having trouble connecting my domain to your service
Hey Darrell,
Have no fear, we are here! We would love to help you connect your domain to your service. We have created a case and asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Tracy,
We are so happy you joined the HostGator family! Thank you for your review.
DJ
Customer Advocate at HostGator