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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
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I found HostGator through a blog by simply hatch, I had seen ads for you on other blogs to and everyone seemed super happy. I can now say that the customer service I received today, after a few issues which were entirely my own doing, was excellent, really helpful and quick to get back to me. Simple site to use just as everyone said it was.
Lowest cost alternative when I initially did research
Hi Howard,
Thank you for the kind feedback!
Marissa
Customer Advocate at HostGator
I fixed this billing issue before coming to a foreign country to be with my son PRECISELY SO I WOULD NOT NEED TO DO IT NOW. Now you send me a threatening email because you can't autoconnect to jack $#*!, and you are asking me to review you performance!?! $#*! YOU.
Hi Richard,
Oh no! We definitely want to look into this and do whatever we can to help you out. Our escalations team will be in touch with you soon to get this resolved. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Hostgator was really a great hosting site- aside from the features its has great standby support team!
Hi Jerome,
We are always happy to hear this. Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
I have asked someone to help me with my issue(s) and all they do is give me the "run-a-round" and not answer my questions. They are not reading my replies when i have typed them clearly to explain my situation. The issues have still not been resolved. I am highly frustrated
Hi Tamara,
It's unfortunate to hear you have been running into these issues with our support team. We want to make sure you get the help you are needing so I have brought this to the attention of our escalations team. They will be in touch soon to see what we can do to help you out. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Bug! I canceled a paypal transaction to switch to card but I found the hosting package in my account and I can't buy the package again.
Hi Hong,
Oh no! We definitely want to take a look into this and help you out however we can. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
When I switched over to HostGator they did not convert my existing website to HostGator. After several attempts and 2 addtional months of paying the other service just to allow HostGator more time to complete the move, it still never got done. All that information was lost.
Hey Kenyatta,
That just sounds awful. Let us look into this and make things right. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Necesito ver la contraseña para iniciar sesion
Hola Alejandra,
Nos encantaría investigar esto por ti. Le hemos pedido a un gerente de derivaciones que investigue esto y se comunique con nosotros.
DJ
Defensor del cliente en HostGator
Hey Alejandra,
We would love to look into this for you. We have asked an Escalations Manager to look into this and reach out.
DJ
Customer Advocate at HostGator
I bought a domain, it was not active and my account on the platform was blocked. So far it was a bad experience.
Hey Luis,
Let's change that experience. We have created a case and asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
Managed WordPress includes multiple sites and email.
Hey James,
That is very true! Thank you for your review!
DJ
Customer Advocate at HostGator
If I cannot access support personnel that can speak better English and have better technical skills, I will activate my 45 day trial cancellation and find better support for my website elsewhere.
Hey Steven,
We definitely don't want you to feel this way. We have created a ticket and asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
When I began to set up my sites, nothing was working. I was getting error message on everything. Wordpress would not load... Your technicians was able to resolve most of these issues but that is how I spent my time on my first day of working on this site.
Hey Hans,
Sounds like a rough first day. That shouldn't happen again. We have created a case and asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
Precios accesibles, pero tengo mala experiencia con la facturación ya que se cobraron automáticamente de mi tarjeta montos duplicados del mismo servicio, sin que yo haya completado la transacción ni dado mi consentimiento y los reembolsos demoran y no me generan confianza sin documentación ni notificaciones del proceso
Oye Joel,
Nos encantaría investigar esto por ti. Le hemos pedido a un gerente de derivaciones que investigue esto y se comunique con nosotros.
DJ
Defensor del cliente en HostGator
Hey Joel,
We would love to look into this for you. We have asked an Escalations Manager to look into this and reach out.
DJ
Customer Advocate at HostGator
I was happy with Hostgator a few years ago but was away from website creation for a while. When I decided to come back, I opted into a company with a one-time fee for hosting, email, etc and lots of promised perks but I had one problem after another and was not able to get a website up and running. The owners all sent me promo emails for related products to buy but never any info about the hosting company itself. Support was slow and sketchy. I was so frustrated at one point that I told them by email (which was the fastest was to contact them!) that I was seriously thinking about going back to Hostgator. That didn't seem to phase them though. They had gotten my original payment so I guess that was their only purpose in advertising the hosting package. Can you tell I'm still miffed with them? Cheaper is not always better!
Anyway, I'm back hopefully for a long time with a company I'm sure will supply the service and components I need for success.
Hey Noreen,
We are happy to have you back! Thank you for your review!
DJ
Customer Advocate at HostGator
It is easy to use and responsive, they also have good customer care service
Hey Ticket,
Thank you for your review!
DJ
Customer Advocate at HostGator
I have had a website that is inaccessible for over a year and yet I continue to be charged. I can't access anything and I have long wondered what happened and why with no clarity.
Hey Tania,
Let us get you that access. We have asked an Escalations Manager to give you a call to straighten things out.
DJ
Customer Advocate at HostGator
Price and many flexible options. Great support too!
Hey Antonio,
Thanks for the kind review!
DJ
Customer Advocate at HostGator
My buddy showed me when I didn't know what I was doing and said it was the best deal. Support has been helpful as well.
Hey Taylor,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
I'm trying to continue as a customer. I hope now things will be straight up. Thanks.
Hey Naylo,
Things should be straight up. You can always reach us if you have any questions!
DJ
Customer Advocate at HostGator
I recommended you to my club because I have long-time good experiences with you.
Hey Erhard,
We are so happy to hear that! Thank you for your review!
DJ
Customer Advocate at HostGator
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Abbigale,
We are always happy to hear this. Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator