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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
Follow Annette H.
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Great customer service!
April 19, 2022

Customer service was able to solve my problem very quickly and explained what had happened.

Date of experience: April 19, 2022
Reputation T. — HostGator Rep
over a year old

Hi Annette,

Thank you for your review!

DJ
Customer Advocate at HostGator

Saudi Arabia
1 review
0 helpful votes
Follow Ibrahim P.
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You stole my money by doubling the payment on my card statement and the support team will just play around not to pay. I'm yet to complain to Trust Pilot with less than one start if there is.

Date of experience: April 19, 2022
Texas
1 review
0 helpful votes
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Recommended about 15 years ago
April 19, 2022

Recommended about 15 years ago - and no reason to switch

Date of experience: April 19, 2022
Reputation T. — HostGator Rep
over a year old

Hey James,

Thank you for being the best part about HostGator!

DJ
Customer Advocate at HostGator

District of Columbia
1 review
0 helpful votes
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Recommended by a friend years ago
April 19, 2022

Recommended by a friend years ago. Been a customer since, and refer my clients as well :)

Date of experience: April 19, 2022
Reputation T. — HostGator Rep
over a year old

Hey Christine,

We just love to hear that! Thank you for your review!

DJ
Customer Advocate at HostGator

District of Columbia
1 review
0 helpful votes
Follow Timoh J.
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Good company
April 19, 2022

Affordable, They say 99.99 percent uptime actually its 100% uptime

Date of experience: April 19, 2022
Reputation T. — HostGator Rep
over a year old

Hey Timoh,

Great reasons to choose a host! Thank you for your review!

DJ
Customer Advocate at HostGator

Washington
1 review
0 helpful votes
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Too many issues needed to upgrade VPS -- keep running into disk quota issues and I only need to INCREASE disk quota but you require TOTAL plan upgrade! HORRIBLE!

Date of experience: April 19, 2022
Michigan
1 review
0 helpful votes
Follow JARETT C.
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Hard to learn something new, especially with zero experience but the support was helpful.

Date of experience: April 19, 2022
Reputation T. — HostGator Rep
over a year old

Hey Jarett,

You will find that we are always willing to help and happy to do so! Thank you for your review!

DJ
Customer Advocate at HostGator

Washington
1 review
0 helpful votes
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I saw an ad for it I believe on YouTube, and once I tried it I was hooked. It is a very easy-to-use platform, and the tools and features were perfect for what I'm trying to do moving forward.

Date of experience: April 19, 2022
Reputation T. — HostGator Rep
over a year old

Hey Sean,

What an awesome story. Thank you for your review!

DJ
Customer Advocate at HostGator

Denmark
1 review
0 helpful votes
Follow Yaru R.
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Hosting
April 19, 2022

Reliable and professional service. The team pays attention to your requirements and needs.

Date of experience: April 19, 2022
Reputation T. — HostGator Rep
over a year old

Hey Yaru,

Thank you for your review!

DJ
Customer Advocate at HostGator

Illinois
1 review
0 helpful votes
Follow Traci C.
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Reliability for Years
April 19, 2022

I've hosted many sites and subdomains with Hostgator. There was never a problem that I didn't get a solution for, quickly! I highly recommend Hostgator. Oh yeah, their prices are the best.

Date of experience: April 19, 2022
Reputation T. — HostGator Rep
over a year old

Hey Traci,

The reviews don't lie! Thank you for your kind review!

DJ
Customer Advocate at HostGator

Virginia
1 review
0 helpful votes
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Thanks the experience has been informative. Looking for more

Date of experience: April 19, 2022
Reputation T. — HostGator Rep
over a year old

Hey Solidified,

We are so happy to provide you with more information. Thank you for choosing HostGator!

DJ
Customer Advocate at HostGator

Illinois
1 review
0 helpful votes
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Changes overwritten
May 19, 2022

A few weeks ago, I spent hours making changes to my website and publishing the changes. Somehow, the site reverted to an older version and some of the changes were lost - specifically the SSL code was lost. So frustrating!

Date of experience: April 19, 2022
Reputation T. — HostGator Rep
over a year old

Hey Martha,

That friend made a good recommendation. Thank you for your review!

DJ
Customer Advocate at HostGator

Mexico
1 review
0 helpful votes
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Good customer service, included SSL in all hosting plans, overall service. Been a client since 2011!

Date of experience: April 19, 2022
Reputation T. — HostGator Rep
over a year old

Hey Horacio,

Thank you for being part of the HostGator Community.

DJ
Customer Advocate at HostGator

New York
1 review
0 helpful votes
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So far so good
April 19, 2022

So far so good. My clients are able to see it so that's what matters

Date of experience: April 19, 2022
Reputation T. — HostGator Rep
over a year old

Hey Jean,

If you ever, which should not happen, have a bad experience with us please do not hesistate to reach out. We want to make sure you get the treatment you deserve.

DJ
Customer Advocate at HostGator

Nevada
1 review
0 helpful votes
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I did not appreciate the email which included: "If you do not agree, you can choose to discontinue using the products and services, and close your cPanel account." If I thought HostGator would make changes and only give me the option of "accept it" or "close it", I surely would have taken my business elsewhere. Now is not the time for me to make changes. As to the link offered for a summary of the changes --- it made little sense as far an explanation for what you are doing.

Date of experience: April 19, 2022
North Carolina
1 review
0 helpful votes
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I contacted HostGator for help in changing a setting required by the provider of our school website because I was unable to connect to the cpanel. The HostGator rep was able to change the setting for us.

Date of experience: April 19, 2022
Reputation T. — HostGator Rep
over a year old

Hey Jeff,

We are so happy we could help! Thank you for your review!

DJ
Customer Advocate at HostGator

Maryland
1 review
0 helpful votes
Follow King G.
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Reputation and figured it was better than prior host I had (Yahoo)

Date of experience: April 19, 2022
Reputation T. — HostGator Rep
over a year old

Hey King,

Welcome to the HostGator Community! Thank you for your review!

DJ
Customer Advocate at HostGator

Ohio
1 review
0 helpful votes
Follow Brenda Z.
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Our site was down from Saturday until Monday because no SSL was applied. We didn't have e-mail until Tuesday because our MX, CName & TXT records were overwritten and the people I talked to on the phone wouldn't take down what they should be until I finally did around 11 on Tuesday. I couldn't talk to our team because we use Windows server & they don't answer at the support#.

Date of experience: April 19, 2022
California
1 review
0 helpful votes
Follow Dietrich B.
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Clear fee structure, often allows deals - great service.

Date of experience: April 19, 2022
Reputation T. — HostGator Rep
over a year old

Hey Dietrich,

Thank you for your review!

DJ
Customer Advocate at HostGator

Canada
1 review
0 helpful votes
Follow Ashraf C.
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I raised a complaint through chat with customer service representative for the Domain decisionsupport.ae this is add missing features to my subscription package ( IP and SEO)
No response received from the administrator as promised

Date of experience: April 19, 2022