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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Its robust and secure system, but
We would like technical support in spanish language
Interface is pretty easy to use. Online support is pretty good.
Hey Marilyn,
That’s what we were going for! Thank you for your review!
DJ
Customer Advocate at HostGator
I didn't like the way GoDaddy treated me and I wanted a positive change, so far it has been
Hi Lisa,
We will always treat you right. Thank you for your review!
DJ
Customer Advocate at HostGator
It is simplified to use. The ease of hosting with email addresses make it a good choice.
Hey Jerry,
Thank you for your review!
DJ
Customer Advocate at HostGator
Was a great value and very customer oriented then.
Hey Matt,
That’s us! Thank you for your review!
DJ
Customer Advocate at HostGator
Great customer service support and reliable hosting performance.
Hey Paul,
That is exactly what we want to be known for. Thank you for your awesome review.
DJ
Customer Advocate at HostGator
I quit and am being bothered by payment failure notices.
Me ofrecieron esta posibilidad como una alternativa seria
They are the best web hosting platform and plus they're quite affordable. I'd greatly recommend hostgator.
Hey Lloyd,
We appreciate that! Thank you for your review!
DJ
Customer Advocate at HostGator
The customer service is always ready and avail. My website never goes down! Selaluzcandles.com is the best website ever.
Hey Daniele,
We just LOVE to help! Thank you for your review!
DJ
Customer Advocate at HostGator
They should speak Spanish
The competition does it, why don't you?
The United States has 50 million Hispanics
Bill Gates says: "Only 3% of customers protest. The rest leave"
Great. Everything went smooth for the most part. The phone agents answer pretty quickly however there seems to be a bit of a language barrier.
Hey Jonathan,
Thank you for your feedback!
DJ
Customer Advocate at HostGator
Friendly efficient staff. They have no problem helping novices like me
Hey Bengama,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
My research online comparing other hosting platforms, Hostgator provided the best service with a great price!
Hey Stephanie,
Thank you for your review.
DJ
Customer Advocate at HostGator
Did not receive password reset link after trying 3 times
Not all support staff provide suitable advice and/or are not knowledgeable on certain issues relating to hosting management
Trusted, reliable, polite and respectful dealing with customers
Hey Mohamed,
That's how customer service should be. Thank you for your review.
DJ
Customer Advocate at HostGator
Website is down without notice, says domain expired.
I chose because of your good prices, I'm leaving because of your predatory renewal policies.
Una herramienta bastante completa y gracias por todo gratitud y amor
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Alejandra,
Thank you for your feedback. We greatly appreciate it.
DJ
Customer Advocate at HostGator