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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
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Having to contact a 3rd party to verify my domain is aggravating and slows business. Please automate this process.
HostGator hosting packages are very cheap and their support is very efficient and they offer me one of the best ever customer service. My queries/concerns are solved in less 5 minutes most of the time.
I've used Hostgator for more than a decade for my websites.
Hey Ronald,
Thank you for choosing us!
DJ
Customer Advocate at HostGator
I have asked to cancel my domain and I turned off auto renewal. I then got an email today saying that my credit card could still be charged unless I contact support again.
I asked them to put the ssl certificate on one of my pages and they did not do it on this page, I mean http://mi-cuarto.com/
I have spent over thirty billable hours over the past month trying to get my email to work. I cannot send anything! I'm on the verge of cancelling my account.
Excelente, es muy facil de usar y tiene muchas herramientas utiles
Very patient with my non computer know nothing approach
Hey Melissa,
Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
Been with HostGator for years. They keep making improvements to their backend, which is much easier to navigate and use than it was ten years or so ago. I don't recall any time when my sites were down (though I don't monitor this constantly).
Hey Alan,
Thank you for sticking with us for so long. Thank you for your review!
DJ
Customer Advocate at HostGator
Issue with https://ezpropsearch.com/login.php this website. Contacted online chat support many time. Everytime they are saying will be resolved shortly, but after that no communication. This continuing from last 2 to 3 months
Everything works, but you want 50 characters so here.
Hey Lee,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
Foi sugerido pelo Tiago Dantas e utilizei o cupon de desconto que ele facultou e como tudo corre bem mantenho, e inclusive recomendo.
It's so easy to use and customer service is the best!
Hey Lucianna,
That is so good to hear. Thank you for your review.
DJ
Customer Advocate at HostGator
I just followed a suggestion online. So far, I never regretted my choice.
Hey Luca,
That is good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Why did this company bill the credit card on file $199 randomly?
Price and it was used by many developers that I know
Hey Nannette,
You made the right choice. Thank you for your review!
DJ
Customer Advocate at HostGator
The customer service is great and the service is efficient.
Customer service was what i looked for and HG has always delivered
Hey Wanda,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
Estar colocando cada mes la forma de pago cuando ya la configure la forma de pago y cargo de Tarjeta..
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ismael,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator