On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Customer support is generally good and easy to speak to someone.
Support went above and beyond to solve a problem that was plaguing my sites.
Hey Joe,
That is just how our support is! Thank you for your review!
DJ
Customer Advocate at HostGator
Great experience so far, I really love the services thanks hostgator
Hey Christian,
We are happy that you love our services. Thank you for your review!
DJ
Customer Advocate at HostGator
I'm not a techie and I've had difficulties with malware over the years (20 year old website) I am not a commercial enterprise so I don't have the funds to have advanced security tools. My work is mainly as an archivist and sharer of the live recordings I've made. In general hostgator have been pretty good at getting me back online quickly
Hey Brendan,
We are so glad we could help out! Thank you for your review!
DJ
Customer Advocate at HostGator
You didn't get back to me and I fixed the issues myself. Cheers 0 star rating!
Good service and uptime. Never had any problems. Would recommend to others too
Hey Rajesh,
Thank you for your review!
DJ
Customer Advocate at HostGator
I was disappointed that a SSL certificate problem appeared for the 2nd time within a few month but it was solved quickly.
Hey Martin,
Thank you for your review!
DJ
Customer Advocate at HostGator
Why my website is so show.my all addomain are so slow when it loads. Please help me
OK but getting to Awstats takes too many clicks bla bla fifty characters bla bla bla bla bla fifty characters bla bla bla bla bla fifty characters bla bla bla
Hey John,
Thank you for your feedback and your review!
DJ
Customer Advocate at HostGator
Good and reliable service, quick response to the request
Hey Lang,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Sometimes my websites are down. I purchased cloud hosting to escape downtime but it happens most of times
Hey Saduru,
Give us a shout if it happens again.
DJ
Customer Advocate at HostGator
Good service, no problem with down time or anything else
Hey Howard,
That is good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
I had an issue with my website showing as a 'high-risk' URL on smartphones but not on laptops.
The issue was resolved within a few minutes of contacting Host Gator Support Live Chat.
Thank you for superfast and helpful service
Hey Ulrike,
You are most welcome. Thank YOU for your kind review!
DJ
Customer Advocate at HostGator
Reasonable rates. Always had a good experience When phoning in and asking for assistance.
Hey Leonard,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
Great company with very helpful and efficient service!
Hey Glen,
Thank you for your review!
DJ
Customer Advocate at HostGator
The online support was very helpful - it was a human who could speak English. The person was patient, understanding, and went the extra mile to resolve the problem. Going the extra mile is what it is all about. It is all to easy to brush of the novice - that didn't happen. Thank you
Hey John,
We are just super happy we could help you out! Thank you for your review!
DJ
Customer Advocate at HostGator
Sometimes you I experienced database issues especially when you upgrade to the latest and your customer support are not so professional to solve my issue,
Hey Ahmed,
Thank you for your feedback.
DJ
Customer Advocate at HostGator
I wanted to change the main domain name. First contact with the support team, the technician did half job, meaning the domain name was changed. But after more than 48 hours, my site was still showing ERROR 404. I had to contact the support team to fix that issue.
But in general, very goos service
Hey Jerome,
We are so happy we could fix your issue. Thank you for your review!
DJ
Customer Advocate at HostGator
Os good guys thank you, didn't solved but i did find away
Hey Sameul,
Thank you for your review!
DJ
Customer Advocate at HostGator
Estoy revisando información sobre el hosting, gracias.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Paul,
Thank you for your review!
DJ
Customer Advocate at HostGator