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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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No he tenido problemas con hostgator, algunos por menores si, pero los he podido resolver fácilmente
Cassie A., Customer Service Manager has been very helpful & thorough. I believe that some of the issues have been resolved (with Cassie's help). At least 1 issue is going to take longer to resolve. These issues have started over a year again and then i made several calls to the support number and was told the issues were resolved when they indeed were not. I find it difficult to communicate when support persons keep telling me OK, OK, and tell me that the issues are resolved before that is correct. A lot of wasted time & hours on the phone.
Hey William,
We will be sure to let Cassie and her manager know how wonderful of a job she did. Thank you for your review!
DJ
Customer Advocate at HostGator
Hostgator has shown that they the best in the world in term of Web hosting. The experience has been wonderful
Hey Francis,
Thank you for your review!
DJ
Customer Advocate at HostGator
Ok, just keep me informed about upcoming fees……………………,
Hey Kimberly,
We most definitely will! Thank you for your review!
DJ
Customer Advocate at HostGator
Easy to set up and find tips to keep the site running. The only issue I had was with sitelock which is a 3rd part service that no one seems to be able to find a way around it but no problem with HostGator at any point and prices are very good too.
Hostgator unable to solve problem. Did it myself by updating all plug-ins!
Hey Derek,
We are so glad you got your problem fixed! Thank you for your review!
DJ
Customer Advocate at HostGator
I've had nothing but good experiences with
The company.
Hey Ivan,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
Hostgator is a very reliable host with excellent security and uptime.
Hey Weems,
Thank you for lettting us know! We will look into that!
DJ
Customer Advocate at HostGator
It is very important for me to have a hosting independent from the Russian government
Hey Denis,
We are glad you chose us. Thank you for your review!
DJ
Customer Advocate at HostGator
Once I got past the confusion of which platform to use to build my site - eventually chosing Weebly as far better meeting my needs, and a few few other inevitable startup blunders - everything has been smooth as could be.
Hey Edward,
Thank you for your review!
DJ
Customer Advocate at HostGator
My site has been live on HostGator for 10+ years. The process was easy and initial costs were low. However, the annual costs are increasing to where HG is not as attractive for my small business as it originally was.
Hey Judy,
Thank you for being a part of the HostGator family.
DJ
Customer Advocate at HostGator
This is good so far. Customer support is little lackadaisical.
Hey Shyamal,
Thank you for your review!
DJ
Customer Advocate at HostGator
Good with my website. I have not complains although for the future I hope they will down the prices. Too expensive. Very good the costumer service and live chat.
Hey Tito,
Thank you for your feedback!
DJ
Customer Advocate at HostGator
Efficient and friendly. Finally I have a chat support that works well.
Hey Hector,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
I love Hostgator... Affordable and helpful when there are issues. Love the live chat!
Hey Cheryl,
Thank you for your review!
DJ
Customer Advocate at HostGator
Love the service so
Much! I have had this site for about two or three years now and love it greatly. Tech-support is wonderful I like the fact that I can talk to someone on the phone.
Hey Dean,
That is awesome! Thank you for your review!
DJ
Customer Advocate at HostGator
Tech Support is responsive and extremely helpful. They always resolve my issues in one iteration.
Hey Jeff,
That is good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
Everything is very super nice. Thank you very much.
Hey Geoffrey,
You are most welcome. Thank you for your review!
DJ
Customer Advocate at HostGator
Your servers went down taking all my websites offline for several hours. I had no indication that the issue was on your end until I submitted a ticket. I would expect that when there is an issue such as this that you would communicate it to me rather than me having to seek you out after I discovered the problem. At the very least a portal that provides service status that I can check at any time would have been helpful.
Answer: SITEGROUND FIXED IN HOURS WHAT HOSTGATOR DID NOT OR COULD NOT FIX IN 9 DAYS
Answer: The chat will get you to someone but they will never know what to do to help you. Courteous but useless.
Answer: Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator


Hey Umer,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator