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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51

We monitor reviews for authenticity

Peru
1 review
0 helpful votes
Follow Diego J.
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No he tenido problemas con hostgator, algunos por menores si, pero los he podido resolver fácilmente

Date of experience: April 28, 2022
Germany
1 review
0 helpful votes
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All good so far so good
April 28, 2022

All good so far so good. Speed needs to be a bit more better

Date of experience: April 28, 2022
Reputation T. HostGator Rep
over a year old

Hey Umer,

That is so good to hear. Thank you for your review!

DJ
Customer Advocate at HostGator

Ukraine
1 review
0 helpful votes
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Cassie A., Customer Service Manager has been very helpful & thorough. I believe that some of the issues have been resolved (with Cassie's help). At least 1 issue is going to take longer to resolve. These issues have started over a year again and then i made several calls to the support number and was told the issues were resolved when they indeed were not. I find it difficult to communicate when support persons keep telling me OK, OK, and tell me that the issues are resolved before that is correct. A lot of wasted time & hours on the phone.

Date of experience: April 28, 2022
Reputation T. HostGator Rep
over a year old

Hey William,

We will be sure to let Cassie and her manager know how wonderful of a job she did. Thank you for your review!

DJ
Customer Advocate at HostGator

Nigeria
1 review
0 helpful votes
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Hostgator has shown that they the best in the world in term of Web hosting. The experience has been wonderful

Date of experience: April 28, 2022
Reputation T. HostGator Rep
over a year old

Hey Francis,

Thank you for your review!

DJ
Customer Advocate at HostGator

North Carolina
1 review
0 helpful votes
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Ok, just keep me informed about upcoming fees……………………,

Date of experience: April 28, 2022
Reputation T. HostGator Rep
over a year old

Hey Kimberly,

We most definitely will! Thank you for your review!

DJ
Customer Advocate at HostGator

New York
1 review
0 helpful votes
Follow Bisesh N.
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Easy to set up and find tips to keep the site running. The only issue I had was with sitelock which is a 3rd part service that no one seems to be able to find a way around it but no problem with HostGator at any point and prices are very good too.

Date of experience: April 28, 2022
GB
1 review
0 helpful votes
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Hostgator unable to solve problem. Did it myself by updating all plug-ins!

Date of experience: April 28, 2022
Reputation T. HostGator Rep
over a year old

Hey Derek,

We are so glad you got your problem fixed! Thank you for your review!

DJ
Customer Advocate at HostGator

Pennsylvania
1 review
0 helpful votes
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I've had nothing but good experiences with
The company.

Date of experience: April 28, 2022
Reputation T. HostGator Rep
over a year old

Hey Ivan,

That is so good to hear. Thank you for your review!

DJ
Customer Advocate at HostGator

Texas
1 review
0 helpful votes
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Hostgator is a very reliable host with excellent security and uptime.

Date of experience: April 28, 2022
Reputation T. HostGator Rep
over a year old

Hey Weems,

Thank you for lettting us know! We will look into that!

DJ
Customer Advocate at HostGator

RU
1 review
0 helpful votes
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It is very important for me to have a hosting independent from the Russian government

Date of experience: April 28, 2022
Reputation T. HostGator Rep
over a year old

Hey Denis,

We are glad you chose us. Thank you for your review!

DJ
Customer Advocate at HostGator

Florida
1 review
0 helpful votes
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Once I got past the confusion of which platform to...
April 28, 2022
Updated review

Once I got past the confusion of which platform to use to build my site - eventually chosing Weebly as far better meeting my needs, and a few few other inevitable startup blunders - everything has been smooth as could be.

Date of experience: April 28, 2022
Reputation T. HostGator Rep
over a year old

Hey Edward,

Thank you for your review!

DJ
Customer Advocate at HostGator


Many options low cost
April 14, 2022
Previous review

Many options low cost.

Date of experience: April 14, 2022
Pennsylvania
2 reviews
0 helpful votes
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My site has been live on HostGator for 10+ years. The process was easy and initial costs were low. However, the annual costs are increasing to where HG is not as attractive for my small business as it originally was.

Date of experience: April 28, 2022
Reputation T. HostGator Rep
over a year old

Hey Judy,

Thank you for being a part of the HostGator family.

DJ
Customer Advocate at HostGator

New York
1 review
0 helpful votes
Follow Shyamal P.
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This is good so far
April 28, 2022

This is good so far. Customer support is little lackadaisical.

Date of experience: April 28, 2022
Reputation T. HostGator Rep
over a year old

Hey Shyamal,

Thank you for your review!

DJ
Customer Advocate at HostGator

Colombia
1 review
0 helpful votes
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Good with my website
April 28, 2022

Good with my website. I have not complains although for the future I hope they will down the prices. Too expensive. Very good the costumer service and live chat.

Date of experience: April 28, 2022
Reputation T. HostGator Rep
over a year old

Hey Tito,

Thank you for your feedback!

DJ
Customer Advocate at HostGator

North Carolina
1 review
0 helpful votes
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Efficient and friendly
April 28, 2022

Efficient and friendly. Finally I have a chat support that works well.

Date of experience: April 28, 2022
Reputation T. HostGator Rep
over a year old

Hey Hector,

That is awesome. Thank you for your review!

DJ
Customer Advocate at HostGator

Canada
1 review
0 helpful votes
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I love Hostgator...
April 28, 2022

I love Hostgator... Affordable and helpful when there are issues. Love the live chat!

Date of experience: April 28, 2022
Reputation T. HostGator Rep
over a year old

Hey Cheryl,

Thank you for your review!

DJ
Customer Advocate at HostGator

Tennessee
1 review
0 helpful votes
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Love the service so
April 28, 2022

Love the service so
Much! I have had this site for about two or three years now and love it greatly. Tech-support is wonderful I like the fact that I can talk to someone on the phone.

Date of experience: April 28, 2022
Reputation T. HostGator Rep
over a year old

Hey Dean,

That is awesome! Thank you for your review!

DJ
Customer Advocate at HostGator

Pennsylvania
1 review
0 helpful votes
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Tech Support is responsive and extremely helpful. They always resolve my issues in one iteration.

Date of experience: April 28, 2022
Reputation T. HostGator Rep
over a year old

Hey Jeff,

That is good to hear. Thank you for your review!

DJ
Customer Advocate at HostGator

New York
1 review
0 helpful votes
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Everything is very super nice
April 28, 2022

Everything is very super nice. Thank you very much.

Date of experience: April 28, 2022
Reputation T. HostGator Rep
over a year old

Hey Geoffrey,

You are most welcome. Thank you for your review!

DJ
Customer Advocate at HostGator

New Jersey
1 review
0 helpful votes
Follow Anson T.
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Your servers went down taking all my websites offline for several hours. I had no indication that the issue was on your end until I submitted a ticket. I would expect that when there is an issue such as this that you would communicate it to me rather than me having to seek you out after I discovered the problem. At the very least a portal that provides service status that I can check at any time would have been helpful.

Date of experience: April 28, 2022