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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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I have had few if any issues. The dashboard is easy to use. Very helpful.
I bothered several of your employees, Praveen, Rakesh, Manoj, another guy actually the first but cannot recall the name.Everyone was happy to help the neophyte.
Pleased.with customer service interaction. Very helpful
The experience has gone well. I don't have any complaints about working with HostGator
Hostgator served me well at the time I began using it but eventually i needed a more user friendly way to build, host, and access email. The process of doing all those things on sqiarespace was just easier at a glance.
Dont ever use hostgator, they randomly locked my account i couldnt log in, oppened a ticket with the support team, they said they put me in high priority and its been 2 weeks i got no response, this is totally unacceptable, so i would suggest dont use host gator, their support team is horrible and always say ill open a ticket and good luck trying to get a response from them
Very satisfied. Quick to set up and use. Easy to maintain. Happy with the service
Customer service took the necessary time required to return my website and e-mail ability to me. Their patience and knowledge are amazing. On May 5,2024 Candy D, Hostgator Tech, (my Case No. OEML*******) miraculously solved the final issues in a calm, efficient, pleasant manner.
It took entirely too long to resolve my issue. I had to continuously reach out to receive updates on the status
Took 4 days and multiple calls / emails to resolve issue.
Only having email support from the technical team makes effective communication extremely difficult.
Issue finally resolved, but 4 days with business down is a deal breaker.
We are happy to have HostGator as our website host! It has been good value and is user friendly.
We have had Hostgator for about 12 years now and have had no problems with their service, They have been very helpful with billing changes, etc, I would highly recommend them,
Truly excellent. I'm grateful to Hostgator for everything they do! Would not want to host my website with any other hosting company!
All email addresses were not sending or receiving. Sorted within a few hours by Hostgator.
Great service! I was able to get a domain name and a site up and running!
Always appreciate the attentiveness to help because tech is not my forte!
I've been traumatized by customer service with providers like Bluehost, but the customer service is leagues ahead. With Bluehost I would ask for something and be lied to, gaslit and taken advantage of. That has not happened once with Hostgator.
Answer: SITEGROUND FIXED IN HOURS WHAT HOSTGATOR DID NOT OR COULD NOT FIX IN 9 DAYS
Answer: The chat will get you to someone but they will never know what to do to help you. Courteous but useless.
Answer: Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator

