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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
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I have had few if any issues
July 6, 2024

I have had few if any issues. The dashboard is easy to use. Very helpful.

Date of experience: June 26, 2024
Canada
1 review
0 helpful votes
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I bothered several of your employees, Praveen, Rakesh, Manoj, another guy actually the first but cannot recall the name.Everyone was happy to help the neophyte.

Date of experience: June 25, 2024
California
1 review
0 helpful votes
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Pleased.with customer service interaction. Very helpful

Date of experience: June 25, 2024
Florida
1 review
0 helpful votes
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I was satisfied with the information provided by the tech support regarding our email issue.

Date of experience: June 25, 2024
Maryland
1 review
0 helpful votes
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The experience has gone well
July 5, 2024

The experience has gone well. I don't have any complaints about working with HostGator

Date of experience: June 25, 2024
Canada
1 review
0 helpful votes
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Hostgator served me well at the time I began using it but eventually i needed a more user friendly way to build, host, and access email. The process of doing all those things on sqiarespace was just easier at a glance.

Date of experience: June 24, 2024
Texas
1 review
0 helpful votes
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Dont ever use hostgator, they randomly locked my account i couldnt log in, oppened a ticket with the support team, they said they put me in high priority and its been 2 weeks i got no response, this is totally unacceptable, so i would suggest dont use host gator, their support team is horrible and always say ill open a ticket and good luck trying to get a response from them

Date of experience: June 24, 2024
Zambia
1 review
0 helpful votes
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The experience has been great and it is comforting to note that HostGator places high premium on data protection and confidentiality.

Date of experience: June 23, 2024
GB
1 review
0 helpful votes
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Very satisfied
July 3, 2024

Very satisfied. Quick to set up and use. Easy to maintain. Happy with the service

Date of experience: June 23, 2024
Arizona
1 review
0 helpful votes
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Customer service took the necessary time required to return my website and e-mail ability to me. Their patience and knowledge are amazing. On May 5,2024 Candy D, Hostgator Tech, (my Case No. OEML*******) miraculously solved the final issues in a calm, efficient, pleasant manner.

Date of experience: June 22, 2024
New Jersey
1 review
0 helpful votes
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It took entirely too long to resolve my issue. I had to continuously reach out to receive updates on the status

Date of experience: June 21, 2024
Arizona
1 review
0 helpful votes
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Took 4 days and multiple calls / emails to resolve issue.

Only having email support from the technical team makes effective communication extremely difficult.

Issue finally resolved, but 4 days with business down is a deal breaker.

Date of experience: June 20, 2024
Canada
1 review
0 helpful votes
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We are happy to have HostGator as our website host! It has been good value and is user friendly.

Date of experience: June 19, 2024
Tennessee
1 review
0 helpful votes
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We have had Hostgator for about 12 years now and have had no problems with their service, They have been very helpful with billing changes, etc, I would highly recommend them,

Date of experience: June 19, 2024
Michigan
1 review
0 helpful votes
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Truly excellent
June 29, 2024

Truly excellent. I'm grateful to Hostgator for everything they do! Would not want to host my website with any other hosting company!

Date of experience: June 19, 2024
GB
1 review
0 helpful votes
Follow Lesley F.
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All email addresses were not sending or receiving. Sorted within a few hours by Hostgator.

Date of experience: June 19, 2024
Alabama
1 review
0 helpful votes
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Great service!
June 29, 2024

Great service! I was able to get a domain name and a site up and running!

Date of experience: June 19, 2024
Canada
1 review
0 helpful votes
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Always appreciate the attentiveness to help because tech is not my forte!

Date of experience: June 18, 2024
California
1 review
0 helpful votes
Follow Narinder H.
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Easily able to set up a site amazing services, will definitely recommend.

Date of experience: June 18, 2024
Canada
1 review
0 helpful votes
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I've been traumatized by customer service with providers like Bluehost, but the customer service is leagues ahead. With Bluehost I would ask for something and be lied to, gaslit and taken advantage of. That has not happened once with Hostgator.

Date of experience: June 18, 2024