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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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This feedback will be published on HostGator's Sitejabber review page to help future customers make better decisions. Please be respectful

Date of experience: July 2, 2024
Philippines
1 review
0 helpful votes
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Reliable hosting with excellent customer support. Fast, secure, and easy to use. Highly recommended!

Date of experience: July 2, 2024
GB
1 review
0 helpful votes
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I have found the service to be reliable and the customer service to be very responsive and helpful.

Date of experience: July 2, 2024
GB
1 review
0 helpful votes
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Very happy to have finally left HostGator completely. Awful customer service for years.

Date of experience: July 2, 2024
Mexico
1 review
0 helpful votes
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It took quite long to get a response, however the action taken by the expert was accurate and provided a solution to my request.

Date of experience: July 1, 2024
Illinois
1 review
0 helpful votes
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My issue was resolved very quickly. I greatly appreciated it.

Date of experience: July 1, 2024
Colorado
1 review
0 helpful votes
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My experience has been a bit challenging at times, but overall the customer service agents professionalism and pleasant attitudes and have kept me patient and willing to continue business with Host Gator

Date of experience: July 1, 2024
Greece
1 review
0 helpful votes
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It's very professional
July 11, 2024

It's very professional. Kind and the assistant knows exactly what to do

Date of experience: July 1, 2024
Florida
2 reviews
0 helpful votes
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I have been with HostGator for approximately 10 years. Up until a year ago I was completely satisfied. Last year your email service stopped to being able to send messages into my Apple email account. I have not been able to fix those issues. In addition, in several occasions, I've been blacklisted because your servers, cannot get through to Microsoft Outlook and try so many times that my site becomes blacklisted.

I'm very unhappy with HostGator now. And I am seriously contemplating moving my website and other hosting services to someone else.

Date of experience: July 1, 2024
Argentina
1 review
0 helpful votes
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Hemos tenido algunos inconvenientes que el sitio dejaba de funcionar y no sabermos el motivo?

Date of experience: July 1, 2024
Nigeria
1 review
0 helpful votes
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I'm impressed and satisfied with your service, your customer service line i.e chat is amazing. Kudos to you.

Date of experience: July 1, 2024
Australia
1 review
0 helpful votes
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I think it's all working well, I like that I can access live chat support from Aus and get my problems solved quick.

Date of experience: June 30, 2024
Indiana
1 review
0 helpful votes
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User friendly
July 10, 2024

User friendly. Lots of options accessible at your fingertips!

Date of experience: June 30, 2024
Ohio
1 review
0 helpful votes
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Couldn't sign into my account because I tried to change my user ID. It took quite a while but the problem finally got resolved.

Date of experience: June 30, 2024
Oregon
1 review
0 helpful votes
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I have a very simple website using just html code, so that experience was fine. However, during a period of construction / inactivity, I was charged for 2 years on my credit card. I did not like that and removed the card.

Date of experience: June 29, 2024
Florida
1 review
0 helpful votes
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I am very happy with the service provided by the Host Gator company. They have always been able to guide me in the wright direction on any questions I need answered. I have been a happy customer for 8 years now and never have considered another company for the services the provide.

Date of experience: June 28, 2024
South Carolina
1 review
0 helpful votes
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Your support team was extremely helpful in getting our site live. I was very pleased with the level of customer service that I received.

Date of experience: June 28, 2024
New York
1 review
0 helpful votes
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My website was not working and the customer service was able to help me resolve the issue

Date of experience: June 27, 2024
Pakistan
1 review
0 helpful votes
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I have a great experience with HostGator. Their support is very helpful and they provide good services.

Date of experience: June 27, 2024
Canada
1 review
0 helpful votes
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My old website was built using WIX. I actually found the WIX site a bit easier to navigate. There are still some things to iron out with the Wordpress site I have now. But everything is up and running.

Date of experience: June 26, 2024