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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Reliable hosting with excellent customer support. Fast, secure, and easy to use. Highly recommended!
I have found the service to be reliable and the customer service to be very responsive and helpful.
Very happy to have finally left HostGator completely. Awful customer service for years.
It took quite long to get a response, however the action taken by the expert was accurate and provided a solution to my request.
My issue was resolved very quickly. I greatly appreciated it.
My experience has been a bit challenging at times, but overall the customer service agents professionalism and pleasant attitudes and have kept me patient and willing to continue business with Host Gator
It's very professional. Kind and the assistant knows exactly what to do
I have been with HostGator for approximately 10 years. Up until a year ago I was completely satisfied. Last year your email service stopped to being able to send messages into my Apple email account. I have not been able to fix those issues. In addition, in several occasions, I've been blacklisted because your servers, cannot get through to Microsoft Outlook and try so many times that my site becomes blacklisted.
I'm very unhappy with HostGator now. And I am seriously contemplating moving my website and other hosting services to someone else.
I think it's all working well, I like that I can access live chat support from Aus and get my problems solved quick.
User friendly. Lots of options accessible at your fingertips!
I have a very simple website using just html code, so that experience was fine. However, during a period of construction / inactivity, I was charged for 2 years on my credit card. I did not like that and removed the card.
I am very happy with the service provided by the Host Gator company. They have always been able to guide me in the wright direction on any questions I need answered. I have been a happy customer for 8 years now and never have considered another company for the services the provide.
I have a great experience with HostGator. Their support is very helpful and they provide good services.
My old website was built using WIX. I actually found the WIX site a bit easier to navigate. There are still some things to iron out with the Wordpress site I have now. But everything is up and running.
Answer: SITEGROUND FIXED IN HOURS WHAT HOSTGATOR DID NOT OR COULD NOT FIX IN 9 DAYS
Answer: The chat will get you to someone but they will never know what to do to help you. Courteous but useless.
Answer: Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator

