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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Fine so far, had small issues with site verification email going to spam.
I have worked with HostGator off and on over the past 20 years, and service and uptime has always been impeccable!
I use the paid version of it for my website storage.its very user friendly and great to use
Customer service is absolutely atrocious. I have had to go back to customer service several times in regards to the same issue.
Because I went through a training and they referenced host gator.
It's very easy to use, good support, best price and good services
I've been using HostGator to host 2 of my websites for over 3 years. It's been a great experience. I'm not super techy, so I have to often contact their customer support. And they come through each time. The response time is fast and the service is efficient. They send payment reminders on time too, but everyone does that. The hosting and domains are reliable as well. Haven't had any problems so far. Hope to continue with them for a long time if they can maintain their services.
I was very grateful for the help that was provided. They were very informative and great at explaining what needed to be done to fix the issue I had.
It was a mistake…. Couldn't get it refunded…. $#*! you people… steal from innocent people… I hate y'all!
The client wanted it. But it would be better if it supported php^8
They have a better live tech support, than google.
I had some difficulty building the website but your customer services it's efficient.
It was the very first host I used when I started blogging. Sentimental reasons, I suppose.
Time for support. The average support call based on the 7 calls that I have completed is 37 mins. Way to long. Most of the techs cannot resolve the call on their own and have to reach out to other groups to resolve the issue.
CANT find help with page
There was a bit of confusion on how to get the site live. And there was a problem with the SSL not recognizing the site however thanks to customer service these issues were fixed.
The set up of the site is good and easy to navigate.
Very interesting service. The request was resolved.
Not Go, that's for sure. Got tired of getting charged for every little thing, so switched to HostGator a few years ago. Decent rates, good tech support, free SSLs and email accounts, etc. Highly recommended!
I went back to Hostgator after I tried some of their competitors. I usually operate on a shoestring budget and "yes" there are hosting companies that are a wee bit cheaper - but once every year or two a problem will arise that I require help and/or action, super quickly and without dramatic head-banging and hair-pulling etc.
Hostgator is there, instantly, and I don't have to "draw them a picture" to explain the problem - they intuitevely get right to the point and quickly fix it or otherwise advise me how to quickly fix it.
Resolving any issue seems painless with HostGator. With other companies I have been very frustrated just trying to explain the entire problem at hand - and often realize I am communicating with someone who is less knowledgeable than myself (and I'm just a weekend warrior). Then about 3 days later I will finally get to communicate with a proficient problem-solver.
But with HostGator, I immediately can communicate with a proficient problem solver that listens to my entire problem (doesn't cut me off half-way and start assuming they understand the problem fully...).
Thank you, HostGator, for being a great Hosting Company for my small portfolio of "weekend-warrior" websites.
Chuck S.
Berea, KY
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members