HostGatorReviews 13,387

Frustrating to try and resolve something on chat with agents who are not very helpful. Only 2 of the 4 who i dealt with were a bit helpful.

I've never had the exact problem I had with getting this site migrated to Host Gator - in fact, I gave up on trying to migrate it and I'm just rebuilding the site from the ground up which has been tedious and frustrating.

Much speedier website - thank you! Very pleased. Would recommend.

There were consecutive days my site went down at the worst possible times but customer support was very helpful in restoring it.

I've found Wordpress kind of hard to work with and you guys haven't been the greatest at helping me to figure it out. Very much hit and miss with your technical people with some of them obviously not being very motivated to help...

Non-existent customer support. Waited over an hour for a rep in online chat. They require you to pay for hosting just to be able to modify your DNS records. I have never heard of that before in all my years reserving domains! - David Shapiro (I always put my name as I stand behind any review I would post)

UPDATE
In my second interaction with their support, they were amazingly helpful, very responsive and knowledgeable. I spoke to a colleague who also uses their service and she raves about them so I will attribute my first bad experience as an anomaly and change my review from 1 star to 5 stars.

Subject: Thank you for your excellent hosting services

Dear HostGator Support Team,

I am writing to express my appreciation for the outstanding hosting services provided by HostGator. As a customer for the past year, I have been consistently impressed with the reliability, speed, and ease-of-use of your hosting platform.

Not only have I experienced fast loading speeds and minimal downtime, but your customer support team has been incredibly helpful and responsive whenever I have had questions or issues. The control panel is user-friendly and has allowed me to manage my website with ease.

I appreciate the variety of hosting options you offer, and the affordable pricing has been a great value for the quality of service I have received. Overall, I am extremely satisfied with my experience with HostGator and would highly recommend your services to others.

Thank you again for your excellent hosting services and your commitment to customer satisfaction.

Sincerely,
HANANE BOUACHRIA

Accidently chosen the wordpress. Becuase it does not offer the services metnioned in their plane on the website.
Business Plan now e-Commerce Plan has been following offerings:

1.Unlimited disk space: It is limited to 20 GB and 100,000 files which.
2. $500 Google Ad spend match credit AND $100 Microsoft Advertising credit: It is a joke
3. Cloudflare CDN​: yet not configured
4. Dedicated IP address​: I have enabled after requesting the support.

Where do I begin? I wanted to have 2 domains transferred from GoDaddy to Hostgator but wanted to have the emails migrated first. Was not successful in getting that done and all I keep getting sent is a migration document where I have no website for these domains just emails. Then I was told after paying over $300+ I could not use Weebly so I was charged more money to get a downgraded version that cost me more. I was told no money I could use the credits but I was still billed. Then I Was told to process through Paypal and when that didn't work I was told to wait for a while to try again. I still have not received any credits, my emails or any working domains. I got a call from someone who said they were from Hostgator and when I unleashed on them about my problems they dismissed it and offered web design services which I don't need. I am NOT HAPPY and am considering taking my business elsewhere as of now I feel all my information and materials have been hijacked and it makes me feel vulnerable that I have been scammed out of unnecessary money and time. Please Change my mind before I go elsewhere. The recommendation I was given to switch to host gator has not been a pleasant experience at all and I am truly disappointed.