HostGatorReviews 13,387

This company displays an alarming lack of concern for its customers. I've reached out to their support team seven times in the past four days, and the experience has been nothing short of frustrating. What's even more infuriating is that they made a fraudulent charge of $700 on my son's credit card to renew my hosting for three years, despite him only using my account for a $15 domain purchase. This has left my son dealing with a $700 discrepancy in his account, and HostGator has shown no willingness to refund the money, even though our billing isn't due until next month.

To make matters worse, as we make our exit from this company to migrate to A2 Hosting, we encountered yet another roadblock. We need to create a backup of our cPanel to facilitate the move, and we have unlimited data with only 15GB of data used for our sites. However, we discovered an absurd limitation that restricts us from creating a backup over 10GB, which is both baffling and frustrating. This limitation requires us to submit a support ticket, and we were informed that it would take 24 hours to resolve. It has now been over three days, and each time we reach out to support, they keep extending the timeline by another 24 hours.

Incredibly, when we contacted them today, they claimed that the ticket had only been created this morning. This situation has effectively locked us out of creating a backup, seemingly as a tactic to prevent us from leaving. It's clear that this company's practices are questionable at best.

I strongly encourage anyone considering HostGator to do their own research and read genuine reviews on platforms like Reddit, where you'll find real, unfiltered accounts of users' experiences, rather than relying on potentially biased or fake positive reviews.

Nothing but a run around from level one support. Never transfer to suppervisors each one just left me on hold. 45-60 minutes per call. 7 phone calls and still have not spoken to a single supervisor or had my issue resolved. Absolutely disgusted.

The team was exceptionally supportive, professional, and timely. They never said "NO" to any of my requests, even when they were very challenging. I would highly recommend your services to everyone!

Great Support and fast response
The problems solved

I waited over 10 days for my refund and still waiting. Customer service knows they still have the funds but didn't say it didn't go through until I followed up 3x.

After hosting my website for four years on Hostgator, I discovered today that it had been infected with malware. I was told by customer service at hosthator that my web hosting account wasn't secure and that I would have to pay more if I wanted it to be secure. In the meantime, I would have to contract with a third party to have my website cleaned, then go back to hostgator to have my site restored. According to customer service, Hostgator doesn't have access to the files they host. That's why a third party must be paid.
Go with godaddy. They suck, too, but not as bad as hostgator.

To host my website and get the free email accounts they offer is the main reason I chose HostGator for my webhosting. It is very disappointing that they discontinued Gator.com and we are forced to either purchase a third party or use WordPress which is the most unfriendly application I have used in my 40 year experience