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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Please beware that the shared accounts included depreciated software because basically the company is hoping that you as a consumer are not KNOWLEDGEABLE and will not know the difference. This is the companies strategy so you sign up thinking you will have current software but come to find out if you have someone working for you who knows how important having the current version of PHP is will inform you that your websites have a security risk...stay away from this company..
Was a little frustrated early on but the representatives were very professional and helpful and certainly made a difference to my overall satisfaction.
They have done with assisting me with my needs. Thank you.
It was recommended to me and I'm so glad I signed up. Exceptional support.
I conducted deep research before purchasing and compared the hosting companies' belongings, their CEO's, founder, past history, reviews then, I figured out, this will be best option for shared plan :)
This thing is outdated. And why are they still charging me for nothing? Because it's a scam.
I purchased an SSL certificate and now its just gone. I reported the issue several days ago and it has never been resolved
Excellent experience and quality of work and great customer service support
Help from online is often outdated. The help information and documentation needs updated.
HostGator was consistently recommended for my level of need from multiple videos and articles.
I checked out other webhosts and so far this is the best webhost I've used. Easy to use dashboard/control panel, and my website had accessibility issues only once in the 15 years of using the service. I love it and would recommend it to anyone.
HG was suggested by my mentor. I compared to other host providers and decided that my mentor was right. And he has a discount code.
I had a very disappointing experience with HostGator. Initially, everything seemed to work fine, and I didn't encounter any malware issues during the money-back guarantee period. However, once that period was over, I started experiencing malware problems on my website.
When I reached out to HostGator's support center for assistance, they were unhelpful and asked me to handle the malware issue myself or purchase an additional service. It was frustrating to see that the same service, which is offered for free by other hosting providers, was now being charged at a premium by HostGator.
I feel that HostGator lures users to sign up for their services with attractive offers but fails to provide adequate support after the initial period is over. This situation not only affected my website's security but also wasted my valuable time and money.
I strongly advise against using HostGator's services due to my negative experience. Please consider other hosting providers with better customer support and more transparent practices. Thank you.
Great experience. I like the free wildcard ssl certificate feature that comes with cPanel. Much appreciated.
Misleading information on their website. I transferred my domain name to hostgator based on the i formation on their website offering email forwarding with domain purchase. I am been told that I must purchase a certain type of hosting to be able to use email forwarding with my domain. Twice I opened a ticket and was told that they fixed it. And at the end they told me to buy a hosting plan.
Accessible support 24/7, not only at working hours like in my country.
Through no fault of their own, the customer service reps have little information on everything (and I mean everything) someone has to do in order to completely, 100% move a site from one provider to another. As in, nothing on moving the actual URL and not just the files and hosting.
The ticket had to be escalated and it all took a few weeks. I'm glad I wasn't relying on my sites for money, but I am relying on them as a part of my online portfolio for finding a new job.
They always have great support and always update their products. Nothing but good things to say. Hosting and Domains.
Thanks for the support.
Lots of good tools and the customer service has been great.
So far, everything is working fine, and the speed is good for the price.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members