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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Customer service has been wonderful during our migration from another hosting service. Price and options are a great value.
Zero Stars!
They used to be good but now are horrible. They set me up on hosting that was incompatible with WordPress. Then they charged me for different hosting that they said would work better. So I cancelled the first hosting and built my website. A month later when the first website dropped-off my account my newly built website disappeared. They told me it was a nameserver issue, so I changed the nameservers. When the site did not reappear they offered to restore from backup for a $50 fee. When they restored from backup, no website!
I am now looking at re-building my client's website again from the start. I will never do business with these idiots again!
Super easy to use and I love the creativity I have in building a website
I was expecting email saying they fixed it. My site has been having 'virus' issues for some time now & I spoke with someone who said they were escalating the issue. I have yet to hear of a resolution. If you can have someone email me ASAP and leave a number for me to call I would like that.
The instructions for the various things in your help section are not descriptive enough. I think you, as well as any company with a help section, by looking at the company Blue Iris's help section. A complete novice can use it to master their product. Tha'ts how it should always be.
Best choice available and best customer service in my eyes!
Open tickets that never get responded to... super frustrated...
I really am not a fan. The site's email server is besieged with spam and telemarketers. I'm going to switch once the contract is up
I am a hostgator reseller and I have been one for over 15 years. I DREAD having to contact support when I have a problem. First Level knows NOTHING ABOUT ANYTING. Completely untrained and unable to read English, they ask me the same questions over and over then tell me they need to escalate it to Tier 2 which is 24 to 48 hours... which is a lie, its more like 5 -14 days. Im out - this last one today was the last straw and IM moving my reselleer sites somewhere else. Its like I am chatting with 12 year olds who have no computer experience
Is easy to work with and customer service is great
Many issues to get my email working.
Chatted with the help line at least 20 times.
To no avail. I had to figure out the settings on my own.
Your customer service (via live chat) have been wonderful and helped with everything I need in a timely manner. It feels like I have their undivided attention. They also do not make me feel like I am stupid or have done something stupid. VERY important
Good experience once you get the right person on the line.
Unlike some other website hosting companies, HostGator's customer service helpline is easy to get through and the wait time is very reasonable. That is a HUGE PLUS for me! Customer support team is helpful and most importantly, knowledgeable — they're always ready to listen and help to problem solve issues.
Have used HostGator off and on for many years. Have had great service.
Ok so I have to say that the customer service is absolutely amazing, havent seen better customer service! Honestly that good it is...everything is great and my page is live, thank you!
Looked over the web for services and the price and services offered convinced me
Nice experience :) Very nice customer support and is working nicely
Site has been down three weeks... attempting to fix it thru support leads me back to step one...very frustrating
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members