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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Great hosting rates, swift responses to online chat inquiries!
The Chatbox keeps popping up and not able to minimise it. Blocking me from other areas of the website.
I'm looking to go elsewhere now after you have changed your user interface.
I have been using hostgator since 2010. I choose it because its affordable and simple to use.
The new look is really bad half the things are messed up in the account
I don't like what you have done with the platform, too difficult to see what matters, whats due and is not user friendly. It looks more company friendly. I may move.
I have an issue where if I upload a file it saves with a 0664 permission. It should be saving as an 0644 permission. I'm being told it's my issue because the admin can upload with an 0644 permission. I have not been able to find anything on my end and I will try reaching out for help again. But it's frustrating when I'm just being told that it's on my end. The only thing that has changed on my end is that I moved to a new server and ever since being on the new server I have this issue.
I have had a some issues with host gator email, navigation isn't the easiest, and logging in trips sometimes
Because it was recommended to me by someone who helps people build Wordpress websites
Navigating your site has now become an absolute nightmare.
Your database server met my requirements, but now Hostgator is going backwards in its ability to provide solutions to problems. I have 30 days and it still cannot solve my problem.
New interace is very bad and not sure what you have done to your support. Used to be great now it is very bad
For months now i have been asking for my bills to display and you still can't do it.
The new portal introduced on December 1st, 2023 broke my ability to get into Website Builder and I haven't been able to do anything on my main website since November 30th, the day before. The experience has been dreadful!
Trying to sell me something each time I log in is annoying. Thanks for letting me vent!
Looks like things have changed and I don't care for that. You required I made a pin with 6 numbers yet I already had one with 4 numbers so it was confusing and now I have to hunt for stuff after getting assaulted by ads.
Because Andrew Warner recommends you. The reason for the 3 stars is because you always display the same offer at the beginning and I always have to click that I don't want it (in the small link at the bottom), and because the new layout is not very straightforward. Although I haven't need all the options, I don't know where thew whole cPanel is. I have just found the phpMyAdmin, file manager, and the app installer.
My experience with HostGator has gone downhill over the last year and a half. Specifically when it comes to technical support and live chat. The wait time for chat is extremely long compare to when I first got my subscription. And once I finally get someone, I have to CONSTANTLY REPEAT the issue I am currently experiencing. The responses take a long time, and its very short unnecessary things. I prefer to get straight to the point. Sometimes chats will terminate while I am waiting on the agent to respond then have to start all the way from the beginning which is ridiculously irritating and time consuming. I am also HIGHLY DISSATISFIED with the hosting package capabilities. I was under the impression by the info giving to me by those in sales that this plan would be great considering it offered UNLIMITED WEBSITES, and would work well for the types of sites I would be building. However the 4 sites I have created are above the file limit for the plan. Nothing was properly explained, and now I will eventually have to switch to dedicated hosting. I don't appreciate games. I was told the number of files wouldn't be an issue if I were building small one page websites...I RUN A BUSINESS. I need business level power behind my websites and HostGator has really let me down.
Cpanel user and it's pretty easy so i continue. Support is great and no problems...
Too many changes to get to my email. If I want to get this information I should have to go get it not be forced to work around it. Put it back
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members