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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51

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Wisconsin
2 reviews
0 helpful votes
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For the price
January 10, 2024

For the price. However, my email has been problematic since switching to Hostgator; I've had an website for over 20+ years and never had any issues with my previous host (Servage).

Date of experience: January 3, 2024
Mexico
1 review
0 helpful votes
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The previous panel was better, I can't operate this one from my mobile

Date of experience: January 3, 2024
Georgia
1 review
0 helpful votes
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Don't change again you guys change every month everything.

Date of experience: January 3, 2024
Ohio
1 review
0 helpful votes
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Customer service that has zero ability to solve technical issues besides reading self help steps available to anyone on their website or "escalating issues" to an admin team that never responds.

Date of experience: January 3, 2024
GB
1 review
0 helpful votes
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I've been using HostGator for my websites for a few years now, and I'm overall very happy with their service. Here are a few of the reasons why I chose HostGator and why I continue to recommend them to others:

1. Reliable uptime and performance
2. Easy to use
3. Excellent customer support, They offer 24/7 support via phone, live chat, and email
4- Affordable pricing

Date of experience: January 3, 2024
Kentucky
1 review
0 helpful votes
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Ease of access to web design and hosting my domains.

Date of experience: January 3, 2024
New Jersey
1 review
0 helpful votes
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Your links do not work
January 10, 2024

Your links do not work. Chat function doesn't work. There is no way to contact you.

Date of experience: January 3, 2024
Virginia
1 review
0 helpful votes
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I used this company before and enjoyed the experience.

Date of experience: January 3, 2024
Texas
1 review
0 helpful votes
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It's the best host out there
January 3, 2024

It's the best host out there. Easy to use, intuitive and customer service is great. And my website has not yet crashed or stopped services. Love it!

Date of experience: January 3, 2024
Texas
1 review
0 helpful votes
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The service keeps getting worse and the price keeps going up. The more you make "improvements" the worse it gets. Go back to the 2008 service when it was easier to use and less confusing.

Date of experience: January 3, 2024
Georgia
1 review
0 helpful votes
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The availability of live personal telephone assistance. Always helpful and friendly!

Date of experience: January 3, 2024
Pennsylvania
1 review
0 helpful votes
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The new system is terrible and very confusing and cumbersome to navigate.

Date of experience: January 3, 2024
Texas
1 review
0 helpful votes
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I had domain paid and hosting paid, however, my website was down for 2-3 weeks. I felt the service was incompetent and i was forced to move out to a different vendor. Several week down time is unacceptable.

Date of experience: January 3, 2024
Texas
1 review
0 helpful votes
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I am incredibly dissatisfied with the change over from web builder as you are not giving us who are just a little less astute on website building to migrate to another platform. Because you are forcing this, I have to re-d0 my entire website? I have over 100 products and I have not had any business for a while via my website. You are not user friendly and forcing small businesses's hands to do something that takes away from our creating products and selling them. I have been following the directions and now the import is saying there's no WXL. Whatever!

Date of experience: January 3, 2024
Connecticut
1 review
0 helpful votes
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We've been using HG for 15+ years, and realistically have never had any complaints.

Date of experience: January 3, 2024
California
1 review
0 helpful votes
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Since the update the hostgator platform is awful. I can not add on a subdomain, even after 5 calls with suppoort. Many many other issues are happening now too. No longer user friendly. Sad

Date of experience: January 3, 2024
GB
1 review
0 helpful votes
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Because it was efficient and easy to access...no longer the case :(

Date of experience: January 3, 2024
Utah
1 review
0 helpful votes
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I originally chose hostgator because I thought it could do all that I wanted. Over the course of time that I have been using hostgator I have learned that maybe it isn't doing all that I want.

Date of experience: January 3, 2024
GB
1 review
0 helpful votes
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Found performance woeful, and hate how I am always prompted to sign up to something rather than getting straight to my portal

Date of experience: January 3, 2024
New Jersey
1 review
0 helpful votes
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January 10, 2024

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Date of experience: January 3, 2024