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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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For the price. However, my email has been problematic since switching to Hostgator; I've had an website for over 20+ years and never had any issues with my previous host (Servage).
The previous panel was better, I can't operate this one from my mobile
Don't change again you guys change every month everything.
Customer service that has zero ability to solve technical issues besides reading self help steps available to anyone on their website or "escalating issues" to an admin team that never responds.
I've been using HostGator for my websites for a few years now, and I'm overall very happy with their service. Here are a few of the reasons why I chose HostGator and why I continue to recommend them to others:
1. Reliable uptime and performance
2. Easy to use
3. Excellent customer support, They offer 24/7 support via phone, live chat, and email
4- Affordable pricing
Ease of access to web design and hosting my domains.
Your links do not work. Chat function doesn't work. There is no way to contact you.
I used this company before and enjoyed the experience.
It's the best host out there. Easy to use, intuitive and customer service is great. And my website has not yet crashed or stopped services. Love it!
The service keeps getting worse and the price keeps going up. The more you make "improvements" the worse it gets. Go back to the 2008 service when it was easier to use and less confusing.
The availability of live personal telephone assistance. Always helpful and friendly!
The new system is terrible and very confusing and cumbersome to navigate.
I had domain paid and hosting paid, however, my website was down for 2-3 weeks. I felt the service was incompetent and i was forced to move out to a different vendor. Several week down time is unacceptable.
I am incredibly dissatisfied with the change over from web builder as you are not giving us who are just a little less astute on website building to migrate to another platform. Because you are forcing this, I have to re-d0 my entire website? I have over 100 products and I have not had any business for a while via my website. You are not user friendly and forcing small businesses's hands to do something that takes away from our creating products and selling them. I have been following the directions and now the import is saying there's no WXL. Whatever!
We've been using HG for 15+ years, and realistically have never had any complaints.
Since the update the hostgator platform is awful. I can not add on a subdomain, even after 5 calls with suppoort. Many many other issues are happening now too. No longer user friendly. Sad
Because it was efficient and easy to access...no longer the case :(
I originally chose hostgator because I thought it could do all that I wanted. Over the course of time that I have been using hostgator I have learned that maybe it isn't doing all that I want.
Found performance woeful, and hate how I am always prompted to sign up to something rather than getting straight to my portal
Answer: SITEGROUND FIXED IN HOURS WHAT HOSTGATOR DID NOT OR COULD NOT FIX IN 9 DAYS
Answer: The chat will get you to someone but they will never know what to do to help you. Courteous but useless.
Answer: Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator

