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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51

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Sri Lanka
1 review
0 helpful votes
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Friendly staff reliable and the price is also good
But i can see when hostgator wants to promote SiteLock malwares are coming all the time please dont do that we all cannot afford that budget

Date of experience: January 4, 2024
TT
1 review
0 helpful votes
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I inherited the platform
January 11, 2024

I inherited the platform. The service quality and communication is notably lower than the other comparable hosts. Prices are fine.

Date of experience: January 4, 2024
Michigan
1 review
0 helpful votes
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I chose Hostgator 20+ years ago and it was great. Now the customer service has been dismal.

Date of experience: January 4, 2024
New York
1 review
0 helpful votes
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Your New site does not work well, you can't get to your e-mail and entering a pin doesn"t work.

Date of experience: January 4, 2024
Texas
1 review
0 helpful votes
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Good value
January 11, 2024

Good value. I am having a hard time finding info on the recently redesigned website. I am specifically looking for the cost of renewal for my products.

Date of experience: January 4, 2024
California
1 review
0 helpful votes
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GoDaddy was good for our company for 15 years. Then, their tech support began telemarketing during tech calls. VERY inappropriate.

Date of experience: January 4, 2024
Canada
1 review
0 helpful votes
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I feel like i was a victim of a scam and no one there to mind the store, the most waste of money I've ever spent.

Date of experience: January 4, 2024
New York
1 review
0 helpful votes
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Very annoying to access email with the recent changes to the site

Date of experience: January 4, 2024
Colorado
1 review
0 helpful votes
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I have a newly designed website that can't be used due to a known issue that has persisted for more than a month. Tell me why I should not be shopping for another hosting service

Date of experience: January 4, 2024
Oklahoma
1 review
0 helpful votes
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Its been a month and my support ticket is still not resolved.

Date of experience: January 4, 2024
New Jersey
1 review
0 helpful votes
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1) Too many steps to get to the areas that I frequent.

2)Showing me an ad every day with no way to dismiss it is not the way to get me to add services.

Date of experience: January 4, 2024
Morocco
1 review
0 helpful votes
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I still facing problem not resolved yet for more than month

Date of experience: January 4, 2024
Argentina
1 review
0 helpful votes
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I´m with problem of malware, also have sitelock and still having... When I start a conversation with a front assitant is like the issues that I have before never exist..

Date of experience: January 4, 2024
Italy
1 review
0 helpful votes
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The new panel sucks and reminders of SSL subscriptions arrive every week despite the fact that payments have already been made

Date of experience: January 4, 2024
AE
1 review
0 helpful votes
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Hostgator is good but customer service is worst, i just experienced on 04-januray-2024 with agent name chandan.

Date of experience: January 3, 2024
Ohio
1 review
0 helpful votes
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Selling someone a hosting package with listed features and then taking away the features, I believe is called false advertisement and theft. Waiting for a call to find out for sure.

Date of experience: January 3, 2024
Ohio
1 review
0 helpful votes
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HostGator generally provides a quality service for a reasonable amount of money with good support that is always available. However, they upgraded the user interface recently and there has been nothing but problems recently. I hope once these issues are resolved that the service returns to the reliablity that I have come to expect.

Date of experience: January 3, 2024
Texas
1 review
0 helpful votes
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I don't know now
January 11, 2024

I don't know now. Especially since you did you "upgrading". Ugh.

Date of experience: January 3, 2024
DO
1 review
0 helpful votes
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I really loved the logo and the shape of the website, it was love at first sight

Date of experience: January 3, 2024
Washington
1 review
0 helpful votes
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Not sure if I missed something but I somehow signed up for a google product and it was a monthly charge.

Date of experience: January 3, 2024