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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Friendly staff reliable and the price is also good
But i can see when hostgator wants to promote SiteLock malwares are coming all the time please dont do that we all cannot afford that budget
I inherited the platform. The service quality and communication is notably lower than the other comparable hosts. Prices are fine.
I chose Hostgator 20+ years ago and it was great. Now the customer service has been dismal.
Your New site does not work well, you can't get to your e-mail and entering a pin doesn"t work.
Good value. I am having a hard time finding info on the recently redesigned website. I am specifically looking for the cost of renewal for my products.
GoDaddy was good for our company for 15 years. Then, their tech support began telemarketing during tech calls. VERY inappropriate.
I feel like i was a victim of a scam and no one there to mind the store, the most waste of money I've ever spent.
Very annoying to access email with the recent changes to the site
I have a newly designed website that can't be used due to a known issue that has persisted for more than a month. Tell me why I should not be shopping for another hosting service
Its been a month and my support ticket is still not resolved.
1) Too many steps to get to the areas that I frequent.
2)Showing me an ad every day with no way to dismiss it is not the way to get me to add services.
I still facing problem not resolved yet for more than month
I´m with problem of malware, also have sitelock and still having... When I start a conversation with a front assitant is like the issues that I have before never exist..
The new panel sucks and reminders of SSL subscriptions arrive every week despite the fact that payments have already been made
Hostgator is good but customer service is worst, i just experienced on 04-januray-2024 with agent name chandan.
Selling someone a hosting package with listed features and then taking away the features, I believe is called false advertisement and theft. Waiting for a call to find out for sure.
HostGator generally provides a quality service for a reasonable amount of money with good support that is always available. However, they upgraded the user interface recently and there has been nothing but problems recently. I hope once these issues are resolved that the service returns to the reliablity that I have come to expect.
I don't know now. Especially since you did you "upgrading". Ugh.
I really loved the logo and the shape of the website, it was love at first sight
Not sure if I missed something but I somehow signed up for a google product and it was a monthly charge.
Answer: SITEGROUND FIXED IN HOURS WHAT HOSTGATOR DID NOT OR COULD NOT FIX IN 9 DAYS
Answer: The chat will get you to someone but they will never know what to do to help you. Courteous but useless.
Answer: Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator

