HostGatorReviews 13,387

The new format has caused issues with billing and the SSL certificates across all sites. The amount of time we have to devote to this issue is unacceptable.

Renewed subscription but looks like I still need to submit a ticket to remove the suspended page. Everything with Hostgator is painful, and to add insult to injury your greedy price mandated price increase, without any consideration to legacy customers that have supported you for decades shows that you are a company without ethics that cannot be trusted.

My website (nbstaffcooperative.com) has been disabled for more than three weeks now and all efforts made, for Hostgator to resolve and restore it back, proved abortive.
I sent mail, no response.
I chatted with three representatives at different times, but the situation remained unchanged.

So far so good
Just work on your invoicing procedures,.

Web servers are always infected with Malware,Customer Serivce is very poor they dont resovle issue most of the time.

Way back in the day, reputation. Today, I still appreciate the reputation, AND now many years later, I have always received great product and service.

It seemed to offer good value and have a long standing reputation

Trying to get used to your new platform and the customer service has changed not for the better

It's much more difficult to go to my email, and the chat box is blocking my view. Cannot close it or minimize it.

Why am i almost alwats directed to the library if i wanted to read there is a nice library in the city i live at tech support to me is one on one with a knowlegable person not a go to library and lets mess soething up thank you i was with namecheap before i got out and moved to hostgator because the salesman told me we have great tech support, i thinkyou maybe hire the old librarians from namecheap

I love the interface especially the old one. It still is great in many ways.

I just added a second website and I do NOT want to use Wordpress there. I want to use the Basic Website Builder like I used on my first website. Wordpress will not work for this new site, and it is forcing me to research other hosting options.

Its great and cost effective. Best service I have ever used!

Your customer service is terrible! I was on hold for 45 minutes for issues that I have not been resolved for weeks

I have two contracted planes, a shared plan and a vps plan, I am paying double and now they say I have unlimited space.

The support is not good, and the updates they make cause my website to crash, and the support people do not solve the problem but instead keep me waiting and I have to contact them, the verification phase is also very tedious.

You have made the log in procedure much more extensive, requiring multiple clicks to get to my email. Also, I don't want to keep seeing the promotional page, but I can't get rid of it.

The current user interface is not user friendly and very confusing., takes me a long time to figure out what is what...previous interface was much simpler...wish there was an option to switch to that one

The changes to the plattform make difficult to navegate in the menu. Asking for privacy (paying an amount) after loging in, is a pain in the a**.