On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
So far tech support is not helping and does not understand what I am saying. Not sure if it's a language barrier or not, but 1st level support is not working. You changes to the environment are much more cumbersome than the previous version and you system keeps timing me out after on a minute or two.
It is much easier for me to get to the resources that I use. I love this new UI design. Keep up the good work!
Because HostGator is fast, easy and reliable, No Downtime! 100% Recommend.
First was good,, you made this interface difficult to find the menu
Big mistake, this business want to charge to keep my privacy information, i'm
changing the hosting
Poor and slow response to getting my dedicated server activated. I have been trying for days. Eventually, when I insisted they said that they needed to verify my payment.
I've had HostGator for over 4 years and this past year and going into this year has been a nightmare that I am waiting for you to fix.
Terrible service all round tried asking your migration guys to restore my reseller backup on VPS... It's been 4 days now
Price, but have had a lot of issues with infected sites lately and plan to switch because you do not provide any support to keep my files safe.
Overcharged. Lack of communication on upcoming charges and inconsistent when so performed.
A forma de criar sites ficou mais fácil, mas o modelo é horrível.
Not working my new domains, to edit sites, is a big problem for my.
The prices were reasonable, I am so disappointed really
To many steps to reach the same location that the old system went to with in less time. Not happy!
Best in class choices given. Not a fan of this new interface...
Hostgator was easier than now in browsing and it was easy to access any part of the website, But now iI think it is hard.
I have a serious problem with the Wordpress staging process whereby my production database was deleted when the staging site was deleted.
I have been told a backup as of Jan 04 is available and it will be available to me for $50.
If I have to pay, so be it, although I feel the staging process itself has a problem.
I won't know until I hear from the tech support people, it's been a few hours now and nothing yet.
Until today I have been very satisfied with HostGator. This is a big problem and, of course, I am kicking myself for not doing my usual repetitive backups. Honestly I didn't because I was finishing up the site and trusted the staging process too much.
Lesson learned.
If this backup is provided correctly and reasonably I will also note that good experience.
I am having multiple problems with my website due to changes made to my apps and website in the back ground. Now I am getting errors saying my certificate is not valid. I cannot have customers log in to set up appointments with this error. You are ruining my business.
The cost is lower. But 2FA does not work right on any OS besides Windows and OSX. This is due to Microsoft's actions but both BlueHost and HostGator need to stand up against Microsoft's actions!
Since you change the software. It's hard for me to get back to my email. Please call *******444. Thx
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members