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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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It's changed a lot compared to previous years. It's not the same
Have been dealing with several Hostgator Agents via phone conversations for albout 2 weeks about issues with my incoming and outgoing email not working and it still has NOT been resolved.
First your robot help asks that I give the reason for connecting. So I write it out. Then your agent connects and asks what they can do for me? Maybe read the chat string. Then I get three and four word answers. Finally when I say forget it you are trying to help I get a somewhat decent response. This person is not trying...
I have called the help desk MULTIPLE times to resolve an email issue and it is still not working properly. I find the background noises during these calls to be unprofessional and I can actually hear other customers' conversations.
Not good!
Because I thought it was a good service. But I realized I was charged $50 usd for a backup recovery. Something that pretty much all other hosting services offer for free.
Your website is awful and your chat support is worse.
The update stated that we would not loose our website or E-mail accounts. This significantly disturbed our business and required us to delete all accounts and reinstall on all devices. The new login screen has us log in with the account then brings up a separate screen to enter the password. This process does not allow a keychain to remember the log in code for our devices. Very frustrating to track down the password just to login. It should be easier to login, not harder. Website is still slow in comparison to others.
Someone had recommended you but I am highly disappointed.
Technical excellence and quality of documentation. I was with GoDaddy for years but left when they forced an email change to MS 365.
My site has been hacked. It happens. But I want my cpanel restored so I can rebuild. This is taking weeks. Should be easy, but I'm stuck waiting weeks. Likely going to move my hosting because of this horrible service.
Prices jumped but the php # is below standards for the shared hosting.
Simple, helpful service...years ago. Terribly lacking in service, utility performance, and user experience in recent years though. Testing of releases must not be controlled, or the team does not use its own product and fails to see the flaws that cause so much frustration. I've taken the time to write reviews, I've reported user experience issues, and I've spoken to reps on the phone over the years. Never has a flaw or deficiency or other issue that I've reported been corrected.
The front door to the website asks for "user Name" when it sometimes means "email for user"...Sometimes it's the reverse. Took me 15 minutes to log in
No dan soluciones y tampoco atención a español. They don't give solutions and no attention to Spanish either
El cambio de interface de la aplicación es complicado y dificil de entender
I've been with you all for over 10 or 12 years now and never had a problem with your service until recently. A few years ago I would have given you a 5, but recently the quality of your service has unfortunately started to diminish. I hope you all can continue to improve your service.
I have contacted your chat about 4 times to fix an issue with the message box staying open. Still hasn't been fixed and it is beyond annoying!
Not easy to navigate and there are no videos on how to use the new interface.
I think we need more help about DMARC protocol installation and more information about Hostgator implementing this as a security email action.
Since your upgrades absolutely nothing works, cant edit my websites, your support still have open ticket nothing been done for over 2 months, your overall hosting has gone from pretty good to of no use at all to anyone... Of course an AI bot will be reading this and nothing will happen but hey why not write something anyway. TOO BUSY FOCUSING ON HOW MAXIMISE PROFITS THAN SUPPORTING CUSTOMERS = A MASSIVE DROP IN TURNOVER AND LOSS OF CUSTOMERS, YOU WILL ONLY LEARN AFTER THE EVENT OF COURSE!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members