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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Many of my web services have been infected by viruses and hostgator cannot solve my problem and it has been a long time.
Very nice people but very very poor hosting quality, always email problem or whatever and problem are not solve efficiently, lots of may client are gone, and now I am on the point to look for another hosting company
Changed user interface on the home site is not user intuitive.
Poor support, takes forever. No auto backup or easy staging option for wordpress
Haven't used the portal much but the multiple steps to get where I want to be in annoying.
Because it is a Free Speech platform. Also, it is easy to use.
El nuevo panel es poco amigable y no veo las facturas o invoices como la antigua web
My website has been down at least three times this month. It has been completely down since this morning, and no idea when it's coming back. All of my products that I paid for just last month have been deleted.
The new renewal process of domains is so terrible. I don't know what is renewed and not going to be renewed.
You guys charged me fraudulent charges that put my whole business at risk
Many years ago I joined Hostgator. It was easy to use and good value. It is no longer good value as they suddenly doubled my monthly fee without warning or explanation. I remain, reluctantly, whilst looking for an alternative.
Get rid of the ads every time I login, always trying to sell me something just let me get to my hosting plan.
This company used to be the gold standard. It has fallen so far I have taken 3 of my VPS clients to GoDaddy Managed Wordpress or Enhanced - and about to take 2 more - that's 5 clients plus the additional services. That's how much you suck
This is very bad... my client's website has been down for days. Since Jan 3rd 2024 to be exact. I contact support via telephone and I can't understand them... I contact support via chat and they are always telling me to wait 24-48 hours... I designed a website on my account...I then transferred over a domain name and hosting and nobody can tell me what is going on with the website. I was told that the agent deleted or removed the sub domain name where I designed the website. I was also told that an agent took a redirection off when they shouldn't have. This is absolutely ridiculous! I spent weeks designing that website and Now it is gone and I have a server issue and I am unable to email any hostgator support and nobody understands what the problem is. TERRIBLE!
You make it sound easy, but it's not and you like it that way.
Keep working on the new design. It leaves a lot to be desired.
Friendly customer service, but not extremely helpful in resolving issues. Could be user error also but it is definitely not easy to get issues resolved.
When I try to log on it always forces my mac to suggest a new password. That messes it up.
Your new website is horrible and very difficult to navigate around. Takes so many clicks to find what I want.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members