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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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My experience is bad because I see no email contact and the phone contact could not hear or speak clearly to me, and the website does not allow me to change my card number.
The issue with my account has not been resolved until now. It is already more than a month and I still cannot access my hatching plan. I am always told that the case is getting prioritised but it doesn't seem to be. I need a resolution soon otherwise refund me my money and I will bring my business to other company.
Haven't done a-lot with the platform but when I've needed help they have always been there.
The revamped interface is significantly less user-friendly. I find it quite intolerable; there's a sense of chaos, and the payment history is nowhere to be found. It's nearly impossible to locate the option to settle a particular invoice, and the overall impression is that of utter disarray!
Read my chat...hopefully, you find that you completely failed, and only succeeded to waste my time!
Log in is different, settings location is a nightmare. Bad design...
Your employees promised me a refund and never follow through with my request. I am paying for a business acct for multiple sites and I only need one!
My ENTIRE sent email box was deleted when the storage could have easily been expanded for FREE. I could understand if recent emails had been deleted but to go back and wipe out my entire sent history was extremely impactful to my business.
Great pricing, live tech support, all the features I need.
Transfer from HostPapa to HostGator has been terrible. Have been asking for it for two months. After sitting on help for an hour or more each call, they say they are waiting on a transfer fee -- THAT WAS INCLUDED IN MY PACKAGE. Each time, they confirm that it was included and then nothing happens. Now I've been waiting for three days while the transferred domain name "Propagates" through the system. I'm thinking it won't and I'll have to spend a few more hours on the phone or chat.
The rollout of your new system needs improvement
Get rid of that privacy pop-up - its already caused problems that I'm still working with your cust svc for@ 2-3 wks...
Some versions of Windows/FireFox do not display email accounts after identitylayer.com returns back to cPanel
I chose becasue of the reputation. Now since server migration, nothing is working well. I will be leaving soon
Because I was an idiot. Years back HostGator used to be one of the most reliable and competent hosting platforms. Now it is a pile of smoldering refuse. For example...
Nearly a month ago, I transferred my domain tejasinotrading.com to Hostgator. That transfer completed on 12/18. Two days later, I purchased an additional hosting plan so I could move that business off of Shopify and onto my own business hosting plan. A few days after, I updated the A@ and CNAME DNS records to point away from Shopify and to the IP of the hosting I purchased. I also changed the mail record to point away from a shared hosting plan I had already purchased from you that only handled mail. A week later when I was ready to start moving emails and start development, I pinged the domain and was very surprised tejasinotrading.com was still pointed to Shopify and mail.tejasinotrading.com was still pointed to the shared server you host.
I contacted your support to get that resolved. I was told it would be fixed. Nearly a week later, I pinged again and the domain and subdomain were still pointed to the incorrect IPs. So I contacted your support again. AGAIN I was told it would be fixed. It has now been another 6 days AND IT STILL HAS NOT BEEN FIXED. My customers are trying to go to my shop (which should already be up and running on your servers) and are ending up at a Shopify site that has been CLOSED! Your lack of competence is now costing me money!
Getting away from your (and other EIG platforms) tomorrow would not be soon enough.
My experience has been frustrating to say the least. Customer service is so poor.
FIrst Login with a ton of new requirements, I had to spend 10 minutes answering questions before I could do what I log in to do.
Th opening page put the login below the line of the screen. It took me a while to find out how to login. Maybe it was a mistake. I take it as a shameless gambit.
The new pages came without any explanation or training. I had to figure it out. Seriously.
It popped up on a email so I decided to give them a try and I am very pleased with the results. I have been with them for three years. If I have any problems with my email they take care of all my needs immediately.
I hate the new control panel. I almost always want to manage an email list and I have to click through a bunch of crap to get there. There should at least be a setting to select the app/page I want to land on upon login. I HATE THIS!
A friend referred me. He already was a reseller, so I became one too. You have great customer service and a stable platform.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members