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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Horrible customer services and customer portal system! No way to contact or had chat for whole month, still my issue hasn't been resolved! It's so frustrating!
You can't speak to anyone if you are not in US! You haven't updated my portal for whole month and removed my domain for whole month. And you still haven't reinstated my domain yet after my whole month of webchat contact!
I am unable to contact anyone to help me via chat. I paid to have my domain renewed last week and it is the wrong one!
Is there a service that allow my employees to change their password after i fill it up for them.
The price has gone up dramatically over the past couple of years. I've paid the full amount every year, but this year it went up even more, and it's getting out of hand. New customers get 75-80% off, while long term customers get nothing.
I contact customer support and they offered me the "best deal" they could, which was insignificant, and still nowhere near what a new customer gets it for. I've been with Hostgator for over a decade, but plan on leaving as soon as possible.
Price was competitive but having email issues you cannot seem to correct!
Check the login. I enter my username and then when it ask for password is asking as if I'm signing up. There's an error in your login. Please check
Great service. Very professional. I've been using Hostgator for 8 years!
I am trying to manage my account (email and domain name) using HostGator's website, and it never loads.
Constantly having trouble with emails. Either it shows up in my inbox 3 hours later or not at all
It used to be so easy to get into a website and to Cpanel. Now it is almost impossible to find. Between your overbearing new advertising and your "Message Us" that you can't turn off and which covers places you need to click, Hostgator is a mess.
Originally - good value to lease a server.
Today - good value to lease space on a server. But the regular changes to layout and stuff are a confusing challenge.
Horrible porque no entiendo porque han cambiado y no puedo crear mas correos ni comunicarme con un buen asistente.
I ll be leaving you guys. Two of my sites were design were destroyed
I have used HostGator for years with close to 100% satisfaction. I was price gouged by about 500% on my renewal this year, and will take action over the next year to make sure I never have to use HostGator again.
Era bueno, pero hace 1 año se fue a la mierda, estoy buscando un nuebo hostin
I used to be able to look at all my previous "orders" and transactions, when my hosting renewed and print off those invoices. Now I can apparently only see the last two invoices? I also used to be able to do this on both my mobile device and my desktop, and now it only works on my desktop. This is very disappointing all around as I need to print those invoices from the previous year and I usually do it all at once. If I had known I wouldn't be able to do it this year, I would have done it sooner.
Very bad hosting.i buy cloud but they reverse and change my hosting
I am very angry, many policy was changed without informing the customer. Very angry
New portal doesn't have all the previous features like no invoice data available
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members