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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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I am simply here to download a copy of my last paid invoice. Where the hell is it now? You gave no indication of where things can be found after your changes. Very, very poor service.
The redesign of your site is horrible. I cannot find the full cpanel! I found it the other day, but cannot figure out where you put it.
It has been operative from the beginning with no interruption. It is simple.
We have not test the hosting with any database. This is a needs in a near future.
I thought this may be more customer friendely than GoDaddy however since on the platform I have been hacked through the cpanel as Hostgator did not update to Php 8. This has caused conflict with my website and I have endured inconsistent access to the email. I removed my website last year from this platform and ebbing out and am planning to leave. The only reason I gave 2 stars instead of 1 is because I can usually talk with someone at Hostgator if needed
Navigating this new website is horrible. No easy way to change cc on multiple accounts
Reasonable cost, email address that can be configured to receive email sent to any unknown address at my domain, ssh access.
I chose HostGator because I couldn't say no to the promo they were offering. I wish that after the promo ends they can give me another promo 😉 I haven't had the need to call them yet. I can pretty much do anything online with them.
I've been seeing the inscription for several hours now.
"An error has occurred while setting up your hosting."
I can't work on projects all this time...
Email locked for my best customer email account / HostGator not helping as my request started 1/8/2024 VERY UNHAPPY looking elsewhere
I had an existing business plan account. I have had a lot of issues with migration the the dedicated server, I have over 30 years experience with redhat linux but I still struggled to get the new server configured and working
Why can I not exit the message us conversation and easily? I see Start New - hell no. It is covering the info I need now. I see no X, I see no video on how to exit. The experience with the tech was fine. But this has ruined my entire experience and taken up too much time. It doesn't go away when I log out. HOW do I get this chat closed?
I haven't had functional access to my site, fflisca.com, in over a month. They've escalated issues twice. The most recent time, I've heard nothing back. Now I can't even access any of my sites through the panel. In 24 hours, I move all of my businesses elsewhere.
It was recommended to me years ago, and it used to be a good company.
I'll be shopping for a different provider over this next year. Your 40% price increase has been duly noted
Website also not loading, support takes 10 mins to even connect
I was told last week that my DMARC record would be updated. I gave the gentleman the record, but didn't know how to input it. Anyway, I just checked and it's not been done. Going to attempt to do it now.
I do think for a business account performance could be better.
I have had issues with getting our website up for over a month. We have proven payment multiple times and have called customer service multiple times. Administration has not communicated with us in several weeks. Still no website
I cant access my website and my primary business email is not working either - multiple chats have promised to resolve these problems but so far still not resolved
We were experiencing issues with our site crashing due to it using too many resources. We upgraded to a VPN account per support suggestion. We were told the account included unlimited space which turned out to be false. We emailed support 4 times asking for backups to be deleted as that what seemed to be the issue using too many resources. They never deleted them but kept asking us to send in an email requesting the backups to be deleted. Hostgator almost runied our internet business due to horrible support and suggestions. We will never do business with them again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members