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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
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Because my former hosting company with disorganized and mis-configured things frequently.
I've tried paying for my domain twice now and received confirmation but the next day I receive an imminent cancellation email...if the card doesn't confirm don't let me print off a confirmation of paid document...!
Did not liked new portal. I cant make manual payment. Restricted with automatic payment. Loosing money via PayPal due to auto payment.
Lost previous order history.
Chat support is $#*! too slow. Waste of lot of time.
Biggest unhappiness is not having new reseller plan. Too much Price hike for existing reseller plan
After reading several reviews I've got decided to test and I can say it's the best choice.
I waited more than 30 mins and no response from support chat
The interface has lost a good deal of the intuitive navigation. I can't seem to find what I need easily to manage my website.
The updated website is difficult to manage and not very user friendly
I chose Hostgator for the price but it has not been a great experience.
I was in chat. Purged because it took too long.
I was in chat. Purged because it took too long.
I called and waited, no one for 15 minutes.
I chose HostGator because it is known, reputable, and has (?) good customer support.
I know you are currently having problems. I expect more transparent honesty. If you cannot serve me within 20 minutes. Say so.
Now a these days very worst support experience I am too old then also.
Compared options. Better options, Speed, Cost, etc.
I'm not really sure at this point. This interface has been hard to use since I started using it years ago, and has made no improvements since then.
Has been ok, but frustrated with console - new one is a bit better. Reliability has not been great.
Good service every time over the phone, I'm happy with being able to talk to someone knowledgeable on the phone whenever I have an issue or question.
The new cpanel does not work at all...
All things have been changed the wrong way and I find products that I have not even bought like wp hostings...
Besides I can not even find where my purchases and renewals are
Sometimes i cant access certain function. Example, it showing error when i want to open my cPanel
Originally the service was good, but now since they've sold out, customer service is a joke and my server is slow.
This is crazy, i have to ask for help every month so you guys update the SSL sertificate and you let my website down all the time, this si almost a scam
HostGator customer service is atrocious. Only sales are good, which would make sense since they are the ones selling you on the product. But once you're in, every rep I've experienced on the tech team has been painful. They are all foreign reps, not that there is anything is wrong with that, but I have been on numerous chats with reps for multiple hours in the last few weeks and they either don't provide the help I need or they end the call after saying I "haven't answered in a while" when I literally respond immediately, within 1 or 2 seconds. I have also tried service by phone three times. Today I called and finally spoke to someone on the phone. Asked for a supervisor because I was done with incompetent customer service reps and no resolutions. After waiting on hold for thirty minutes I was told a supervisor would call me back. Of course, no call back. And my issue still remains. I can't access or create my website because I can't get to Wordpress. This company is terrible. Stay away from HostGator. Their low prices aren't worth the terrible customer service.
Reliable security, good price and good products. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members