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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51

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Kenya
1 review
0 helpful votes
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Ability to start small and grow and scale on the same platform. But competition is offering more at much lower costs - especially embedding AI in their product offerings.

Date of experience: February 17, 2024
Massachusetts
1 review
0 helpful votes
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I've been using HostGator for YEARS
February 17, 2024

I've been using HostGator for YEARS. So far so good.:-)

Date of experience: February 17, 2024
Hungary
1 review
0 helpful votes
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Slow customer service and it is becoming ridiculously expensive

Date of experience: February 17, 2024
Turkiye
1 review
0 helpful votes
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This new dashboard is very complicated
February 24, 2024

This new dashboard is very complicated.
1- I can't find my previous orders in my billing history.
2- It's very difficult to make a payment.
3- I have 1 account with the same credit card but it is registered as 12 separed accounts if I have 12 services to pay for. When it is time to change my credit card information I need to do it 12 times.
4- I lost a lot of time using this new dashboard
5- Difficult to know that hosting plan I am using since many of then are listed but NOT working.
6- The dashboard homepage sucks. Change it please.

Date of experience: February 16, 2024
Texas
1 review
0 helpful votes
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They gave me 30 days for a penny promotion and i been with them ever since

Date of experience: February 16, 2024
California
1 review
0 helpful votes
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This company provides outstanding services and pays close attention to detail. Their reliability and commitment to meeting customer needs are commendable. Highly recommended.!

Date of experience: February 16, 2024
Peru
1 review
0 helpful votes
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No tiene seguridad de 2 pasos
February 24, 2024

-no tiene seguridad de 2 pasos.
-Se cae demasiadas veces el servidor de hostgator y el tiempo de recuperación es lenta.
-Las redirecciones que se crea, luego de semanas, se eliminan, Al parecer, porque Hostgator, restaura bakcups antiguos luego de caidas de su servidor
-Antes la interacción era mas practica

Date of experience: February 16, 2024
South Carolina
1 review
0 helpful votes
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Bad choiceto change
February 24, 2024

Bad choiceto change. More difficult to navigate and nothing but sales. I will be switching to Bluehost.com

Date of experience: February 16, 2024
California
1 review
0 helpful votes
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I needed an effective and cost-effective solution for web hosting with multiple options.

Date of experience: February 16, 2024
Texas
1 review
0 helpful votes
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Creatively designed product, reliable, solid cost/performance ratios

Date of experience: February 16, 2024
Australia
1 review
0 helpful votes
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It was inexpensive compared to other hosting options. That's not really the case now.

Date of experience: February 16, 2024
Switzerland
1 review
0 helpful votes
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Pretty much all the changes you made since the update are worse. Interface, much too high monthly fees, etc. etc.

Date of experience: February 16, 2024
Virginia
1 review
0 helpful votes
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This multiple credit card entry system stinks. The bank rejected any more changes. I have a domain to pay for. You need to set up a wallet type system.

Date of experience: February 16, 2024
Tennessee
1 review
0 helpful votes
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It was the cheapest at at the time that would be able to host my site...

Date of experience: February 16, 2024
California
1 review
0 helpful votes
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I miss your old account system
February 24, 2024

I miss your old account system. This new one is supposed to make it easier but it doesn't for those who like things a little more complicated and real.

Date of experience: February 16, 2024
Ohio
1 review
0 helpful votes
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Hmmm~ That's a good question
February 16, 2024

Hmmm~ That's a good question. It was several years ago and I don't quite remember my decision process~

Date of experience: February 16, 2024
Australia
1 review
0 helpful votes
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Best pricing and decent wordpress performance. Much better experience than GoDaddy especially the free SSL on all domains, GoDaddy is a rip off.

Date of experience: February 16, 2024
Colorado
1 review
0 helpful votes
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Heard good things about it
February 16, 2024

Heard good things about it. I have no complaints so far.

Date of experience: February 16, 2024
Alabama
1 review
0 helpful votes
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Pricing and great customer service but a lot has changed in the last few years that have made both of those a distant memory. Pricing sucks and customer service is far worse than the IRS its absolutely horrible now. Your new designed portal is horrible too.

Date of experience: February 16, 2024
Canada
1 review
0 helpful votes
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I have been trying to get help on getting my mail sorted out for mailchimp. It is like pulling nails;

Date of experience: February 16, 2024