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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Ability to start small and grow and scale on the same platform. But competition is offering more at much lower costs - especially embedding AI in their product offerings.
I've been using HostGator for YEARS. So far so good.:-)
Slow customer service and it is becoming ridiculously expensive
This new dashboard is very complicated.
1- I can't find my previous orders in my billing history.
2- It's very difficult to make a payment.
3- I have 1 account with the same credit card but it is registered as 12 separed accounts if I have 12 services to pay for. When it is time to change my credit card information I need to do it 12 times.
4- I lost a lot of time using this new dashboard
5- Difficult to know that hosting plan I am using since many of then are listed but NOT working.
6- The dashboard homepage sucks. Change it please.
They gave me 30 days for a penny promotion and i been with them ever since
This company provides outstanding services and pays close attention to detail. Their reliability and commitment to meeting customer needs are commendable. Highly recommended.!
-no tiene seguridad de 2 pasos.
-Se cae demasiadas veces el servidor de hostgator y el tiempo de recuperación es lenta.
-Las redirecciones que se crea, luego de semanas, se eliminan, Al parecer, porque Hostgator, restaura bakcups antiguos luego de caidas de su servidor
-Antes la interacción era mas practica
Bad choiceto change. More difficult to navigate and nothing but sales. I will be switching to Bluehost.com
I needed an effective and cost-effective solution for web hosting with multiple options.
Creatively designed product, reliable, solid cost/performance ratios
It was inexpensive compared to other hosting options. That's not really the case now.
Pretty much all the changes you made since the update are worse. Interface, much too high monthly fees, etc. etc.
This multiple credit card entry system stinks. The bank rejected any more changes. I have a domain to pay for. You need to set up a wallet type system.
It was the cheapest at at the time that would be able to host my site...
I miss your old account system. This new one is supposed to make it easier but it doesn't for those who like things a little more complicated and real.
Hmmm~ That's a good question. It was several years ago and I don't quite remember my decision process~
Best pricing and decent wordpress performance. Much better experience than GoDaddy especially the free SSL on all domains, GoDaddy is a rip off.
Heard good things about it. I have no complaints so far.
Pricing and great customer service but a lot has changed in the last few years that have made both of those a distant memory. Pricing sucks and customer service is far worse than the IRS its absolutely horrible now. Your new designed portal is horrible too.
I have been trying to get help on getting my mail sorted out for mailchimp. It is like pulling nails;
Answer: SITEGROUND FIXED IN HOURS WHAT HOSTGATOR DID NOT OR COULD NOT FIX IN 9 DAYS
Answer: The chat will get you to someone but they will never know what to do to help you. Courteous but useless.
Answer: Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator

