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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Because it's renowned but it's the worst now, the design is worst their customer support is not helpful and the resources are not as promised

Date of experience: February 20, 2024
Colorado
1 review
0 helpful votes
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I chose HostGator because of it's reputation and value..

Date of experience: February 20, 2024
Canada
1 review
0 helpful votes
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Extremely Painful and stressful setting up and securing information in site and account. Very dissatisfied with service, had to call and chat with many reps.

Date of experience: February 20, 2024
Nevada
1 review
0 helpful votes
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When i registered my domain you sold my information. I received 15-30 calls a day for weeks offering me web design, logos, marketing etc. I used a private number which I shouldn't have, and I know it came from you. When I called in, they gave me an email to write to which was an invalid email. Next time give users an option to OPT out. Unacceptable

Date of experience: February 20, 2024
Georgia
1 review
0 helpful votes
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I don't like how you splash the screen with an ad for the private domain feature. I have to look at it every time I log in and that doesn't feel right.

Date of experience: February 20, 2024
Mexico
1 review
0 helpful votes
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The message Us box will not close
March 2, 2024

The message Us box will not close. It is blocking the page.

Date of experience: February 20, 2024
Colorado
1 review
0 helpful votes
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Well-known company, I wanted a site where I had access to a database and server-side scripting so I can build the data-driven websites I want, for fun and as a learning experience.

Date of experience: February 20, 2024
Louisiana
1 review
0 helpful votes
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Ease of managing the various domain websites I have.

Date of experience: February 20, 2024
California
1 review
0 helpful votes
Follow Jameela O.
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They have excellent customer service and is cost effective.

Date of experience: February 20, 2024
California
1 review
0 helpful votes
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I have been trying to create the website on my own. Some of the problems I have had are probable my own fault. I wish the Word Press help had longer hours.

Date of experience: February 20, 2024
DO
1 review
0 helpful votes
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I have requested several times your support for upgreding the php version in my site and you havent done it

Date of experience: February 20, 2024
California
1 review
0 helpful votes
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The propagation process took too long
February 20, 2024

The propagation process took too long. Others are fine.

Date of experience: February 20, 2024
Oregon
1 review
0 helpful votes
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Hostgator has just declined to the most frustrating experiences all around in the last two years. It used to be the cool and easy place to host now it's a rip off night mare

Date of experience: February 20, 2024
Maine
2 reviews
0 helpful votes
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I got an alarming warning on email that says my payments are not registering. So I'm trying to fix that if in fact it's really a problem. The email came from this address: *******@movr.co.jp

Date of experience: February 20, 2024
Chile
1 review
0 helpful votes
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The migration process has been a pain in my hearth, mind and head. I trust the representative that FIRST chat with me and eveything has been a mess since then. I´m abput to LOSE all my clients because of the delay and problems associated to this migration :( (MIG-5191)

Date of experience: February 20, 2024
New York
1 review
0 helpful votes
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You raised my reseller hosting by 33% without notice. Poor business after over 20 years with you!

Date of experience: February 20, 2024
Colorado
1 review
0 helpful votes
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My hosting plan changed
March 1, 2024

My hosting plan changed. I purchased web hosting that included website builder. Now, with the change, I only have 3 sites when it use to be unlimited websites.

Date of experience: February 20, 2024
Washington
1 review
0 helpful votes
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They say this is the best host i am still a beginner so i wanted to learn here.

Date of experience: February 20, 2024
Texas
1 review
0 helpful votes
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I do not like the fact that the Message Us box comes up obstructing the interface and will not go away.

Date of experience: February 20, 2024
Florida
1 review
0 helpful votes
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My daughter did research and read great things about HostGator.

Date of experience: February 20, 2024