HostelworldReviews 135

Poor service when things go wrong: for example when I reported:
'My son and wife have just reported to me that the Hotel Globe in Amsterdam is infested with bed bugs. You claim in your sales information that the hotel has 'good cleanliness'. It was so bad last night that they had to sleep on the floor. If you search this hotel on line it is obvious that there have been previous problems with bed bugs. I can support this fact with photographic evidence. They left this morning and you offered them 75% refund which I feel in the circumstances is not acceptable. I shall be forwarding this information to the press today and feel that you need to take a careful look at this hotel before reporting as having 'good cleanliness.' They just said they couldn't discuss under data projection laws - very poor suggest you do not book with them.

Don't use your personal account all programmed for billpay, direct deposit, and personal checks. Use a BofA, or Visa reloadable card and you won't miss the tears and sweat. I've booked with them for years now and stayed in brilliant locations introduced to a whole lifestyle unknown before the millennium but with only one problem; teachy owners who twice ignored cancelled bookings, occasional crude rudeness. Woops, somebody got my number againl But someone bought out a fabulous org.

I booked a hotel through hostelworld. I paid a deposit and received a confirmation email. When I turned up at the hotel they said they had no record of my booking and had no available rooms for me. Although they said they would help me find another hotel, they said I would have to pay for it. Being New Year's Eve I didn't have the £300 to pay for another room and was subsequently kicked out on to the streets of London by myself for the night. Hostelworld blame the hotel and it had taken 8 days just to get them to acknowledge that my deposit needs to be refunded. Other than that iv had a measly apology for the 'inconvenience'. Trying to get a response from them is like trying to draw blood from a stone. The entire thing has been dealt with horrifically. They clearly have no regard for their customers safety and there is no way I would book anything through them again. I'd advise other to stay far away!

Well, as I mentioned in my post, although it may have been the hostel's fault, the paying customer should not be penalized. Hostelworld, if it were a reputable company, should have refunded my money and charged the hostel instead for messing up the booking. On the surface, Hostelworld acts as a representative of the hostel, going so far as to charge between 12% -60% of the fees that SHOULD be paid to the hostel, but if there's a problem, it essentially washes its hands and says, "Hey, we just provide listings

Hosteworld.com, Hostelbookers.com, Hostels.com, BedandBreakfastworld.com, Backpackonline.com, Scout24.com are all branches of the same poison tree - Web Reservation International

Clean and looks good, but you can tell that these guys don't care about improving their system anymore -- that they've put in the work and are willing to take their paychecks without any further input. What you get is a virtually self-sustained site that has no problem taking your money but has absolutely no customer service. I emailed these guys about a problem for over two weeks without any response whatsoever. I've given up on the money that I've inadvertently given them, but will never use their service again.