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I'm extremely disappointed with my recent experience on Hood.de. I was scammed by one of their suppliers, Megatape Reitshop, from whom I ordered a product over a month ago. Not only did I never receive the item, but I also haven't been able to contact the seller through the details they provided. They have gone completely silent. I contacted Hood.de to report the issue and requested their support with information for my police case, such as whether there were other complaints about Megatape Reitshop and if Hood.de has had any successful communication with them. I was met with generic responses and repeated delays. Hood.de keeps extending a deadline they claim to have given the seller, but nothing has come of it, and I still have not received my refund. Even more concerning is that Hood.de continues to list Megatape Reitshop on their platform, despite this clear evidence of fraudulent behavior. This shows a complete lack of vetting or accountability. The seller even has a high rating on the site, which makes me question the integrity and transparency of Hood.de's review system. Strangely, I am not allowed to leave a review for this transaction, which makes the entire system feel dishonest and manipulated. Bottom line: Hood.de is enabling scam activity by continuing to host and protect a fraudulent seller. I urge others to be extremely cautious using this platform, especially since Hood.de takes no real responsibility when things go wrong.
Products are as described.
Cheaper than shipping from USA.
I rarely leave a bad review but this time I will share my selling experience with the worst e-commerce platform I've ever seen.
Firstly the whole website is bad, they have an old, and buggy interface that is hard to navigate, and it will take you ages to figure out everything.
Secondly, their method of charging fees is unfair and common, they don't have credit cards, or PayPal as a fee payment method. Hood.de is using SEPA debit to collect fees from sales and shop subscriptions - if they can't collect, they charge an 8 euro extra. In my case they never were able to charge my bank account, despite having enough balance (my bank account is in the SEPA zone), support won't help of course because they know nothing.
And thirdly they're an incompetent bunch of thieves. I forgot to pay one invoice, and they sent me a reminder, the invoice is constructed in a way that you won't understand how much you need to pay. Besides total value without tax, there's something called Kontoausgleich HoodPay. I'm not from Germany, so I didn't know what it means so I asked to support how much I needed to pay and Marvin A. Told to pay me "39 euro + 8 euro fee" I paid this amount and I though everything is good since I have already closed my store and this was my last invoice.
But after 2 weeks I got an email that they would launch a dunning procedure if I didn't pay the invoice - still, there wasn't information about how much more I need to pay in the email. I immediately contacted support - explaining that I had already paid the amount also I included a bank transfer confirmation of 47 euros. And asking if everything is good. The support assistant called Markus W. Who I don't know if he's so incompetent or too lazy to read my whole message and answer my other questions, told me "
I will be happy to forward your proof of payment to our billing office for processing. " So again I thought that email about dunning was a system mistake or sth like that.
Unfortunately, on 24.06 I got an email that a "dunning procedure" was launched against me so once again I asked if I owed hood.de some money I got a generic reply from the same guy: "I have checked your inquiry and can inform you that chargeback fees are charged based on our terms of use and do not require further billing."
A week later I got an email from the debtist about unsettled 41 euro debt. Ah, what's funny enough after that Markus W. Explained the invoice and told me that Kontoausgleich HoodPay also are some fees that need to be paid. I wasn't informed about them before.
Kontoausgleich HoodPay fees were 14.95 euro + 25 euro debt dunning fee = 40 euro lost.
Besides the nerves, I lost 40 euro extra.
In conclusion, I ran over in some overcharging scheme. Hood.de is a scammy platform that wants to charge fees without informing you before accepting the terms, also support is unprofessional - especially Markus W. I don't know if this guy didn't tell me on purpose that I haven't paid the invoice in full yet or if he is an ignorant person who doesn't care about his clients.
By the way, I forgot to include, while using hood.de I sold 1 item and never received any money from the sale. On the second day after when the sale happened my hood.de account balance was cleared from 4.95 euro to 0. I think I don't need to tell you what they have done to my money.
Hello dear customer,
Your experience sounds really unpleasant. I would like to take a look at the exact history of the invoice and the correspondence with our support.
Please send me your member name to [email protected]
Sebastian from Hood.de
I just found this shop about a week ago, and today recieved my package! And everything was in a good shape! Big thanks!
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Hood distinguishes itself in the competitive world of online marketplaces by placing a strong emphasis on fairness, transparency, and a commitment to various stakeholders, including sellers, buyers, employees, the business location in Germany, and the environment.
Hallo Adam,
Vielen Dank für die positive Bewertung. Mich wundert nur, dass du bei dem Text der Bewertung nur 3 Sterne vergeben hast. Ist dir hier ein Fehler unterlaufen oder gibt es Kritikpunkte, die zum Sterne-Abzug geführt haben?
Sebastian von Hood.de
Lieferung war perfekt, Produkt sehr gut verarbeitet
übersichtlich und gut
Alles prima gelaufen, 4,5 *, schneller Versand, Artikel wie beschrieben, gutes Material,
Einziges - / hohe Versandkosten
Leider hat die Zahlungsart PayPal nicht funktioniert. Schade.
Guter Service. Jedoch wäre es schön,wenn eine Benachrichtigung mit der Paketnummer zur Verfolgung der Sendung erfolgen würde. Dies ist eigentlich bei den meisten Internetanbietern üblich. Aber insgesamt bin ich zufrieden.
Bis jetzt schnell und unkompliziert; so wie ich es schon mehrfach praktiziert habe.
Alles okay!
Freundliche Grüße
Alles prima, Ware gut verpackt, schneller Versand, empfehlenswert
Preis Leistung Service war wie immer top, sehr zufrieden mit der erbachten Leistung
Alles bisher bestens gelaufen.
Das müssen Sie mir aber überlassen mit wieviel Worten & Buchstaben ich meine Bewertung abgebe.
Ware, wie beschrieben, gut, günstig und zuverlässiger Lieferant. Gerne wieder!
Sehr schön, ging alles ohne Probleme! Gerne wieder
Beste Grüße ans Team
Christoph Holzke
Top super danke, jederzeit gerne wieder, super schnelle 6
Genau so wie beschrieben. Sauberer Ablauf und Lieferung. Danke
Hallo, ich möchte die Ausführung Nr 3, mit Gewinde und Outlet nach oben 90 Grad gebogen
Vielen Dank
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Schnelle saubere Lieferung alles ohne bruch angekommen
Alles in ordnung,lieferung hat etwas lange gedauert.
Hello Martjie L.,
I am sorry that you encountered such problems with your order from your seller.
Please note that, as a marketplace, we are not involved in this part of the purchasing process. We have already contacted your seller on your behalf and taken appropriate internal measures. However, please note that these may not be immediately apparent to you and that, for data protection reasons, we are not permitted to provide you with detailed information about the measures taken.
We have also already informed you that we cannot issue a refund in this case, as you made the payment directly to your seller. As your direct contractual partner for the order, the seller must therefore issue the refund to you manually.
My colleagues have already contacted you about this.
Regarding your statement that you cannot rate the seller, this is not correct. You have already rated them accordingly. For this reason, further rating is not possible here.
Every customer who has made a successful purchase from a seller on our online marketplace can rate the respective seller. It is not possible to rate a seller if no order has been placed with them. Therefore, the ratings on Hood.de are based on successfully placed orders from customers.
Marvin from Hood.de