On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe Reviews Summary
HomeSafe has a rating of 4.4 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, good experience and repair person. HomeSafe ranks 2nd among Home Repair sites.
We monitor reviews for authenticity
I got Home Serve and Home Safe mixed up. First is appliances, the second septic and exterior water. I was gently corrected and there was no problem.
All questions were answered and process was completed before I was off the phone.
Gene, thank you for your kind words! We're glad the process was smooth, and all your questions were answered promptly—making things easy and efficient is always our goal. If you ever have any questions or need further assistance, please don’t hesitate to call us.
The representatives were always supportive, knowledgeable and competent.
Thank you, Larry, for recognizing the dedication and expertise our team strives to provide. Your kind words inspire us to continue delivering the thoughtful support you deserve, and we look forward to assisting you again whenever you need us.
I have had excellent service with Homesafe with no complaints till I made my call to report my freezer wasn't working this time. The person I talked to with the company was rude short and disrespectful. I am 85 years old and was trying g to understand what she was telling me. I. hung up the phone in tears. The technician they sent out was so kind and patient with me. He was wonderful and made up for their phone representatives rudeness
Elsie, thank you for sharing your experience with us. We're very glad to hear that you've had excellent service with HomeSafe overall, and that the technician who assisted you was kind, patient, and able to help with your freezer. However, we are truly sorry to hear about your experience with the phone representative. That is not the level of service we expect our customers to receive, and we sincerely apologize that the interaction left you feeling upset. We especially appreciate you bringing this to our attention so we can review the call and address the situation appropriately. Thank you again for your feedback, and we're glad the technician was able to provide the care and support you deserved.
Home Safe Paid to have my oven repaired but I decided to take the money for the repair, and I used it to buy a new oven. Thank You very much Home Safe
Joe, thank you for sharing your wonderful experience! We're thrilled to hear that you found the solution that felt right for you and that HomeSafe could be part of making that happen. We appreciate your trust and are here whenever you need us again.
My claim was handled quickly. Technician recommended replacement. HomeSafe representative contacted me and explained the process and told me he would be processing check and sending by mail. Fastest service ever with a home warranty service. Would recommend this company
Lorraine, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any questions or require additional assistance. We're always here to help!
They did a spectacular job starting, follow-up, and resolution of the claim. They had to special order a part; I was kept in the loop on the status, abs when the part arrived, they schedules an appointment convenient for me. I would recommend they (and all service providers) not be so obsessive regarding customer surveys.
Paul, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Every time I call, I am able to speak with someone who provides good customer service. I am well advised and saves allot of time.
Josephine, thank you for your kind feedback! We’re so glad you’ve had reliable service and helpful support each time you’ve called. It means a lot to know the process has been smooth and saved you time. We’re here whenever you need us.
Response was expeditious and the technician was knowledgeable. Very satisfied.
Louis, we’re so pleased to hear you had such a positive experience. It’s wonderful to know everything was handled promptly and that you felt confident in the assistance provided. We truly appreciate you sharing your feedback and are always here whenever you need support.
Kevin, thank you so much for taking the time to leave a review! We’re truly glad you had a positive experience with our customer service team. If there’s ever anything more we can help with, please don’t hesitate to reach out.
On time and left to get the right part. Came back and completed project same day
Joseph, this kind of feedback means so much to our team and motivates us to keep delivering great service! If you need anything at all, we’d be happy to hear from you.
Had to be replaced good job accept it cost $4600 insurance would only pay $3000
Warren, thank you for sharing your feedback regarding your tankless water heater claim. If you have questions about your HomeSafe policy or would like to go over your coverage details, we’d be happy to review them with you. Please contact our Customer Service team at 1-800-332-4177 so we can assist you further.
I called in for the very first time and was treated professionally and quickly.
Sandra, we appreciate your positive review and are glad to hear you’re satisfied with the service you received! Please don’t hesitate to reach out if you need any further assistance.
Very cooperative had the information I needed and passed it on
Thank you so much, Teresa, for your kind words and for highlighting the effort our team puts into being helpful and respectful. It means a lot to know that the information we provided was useful for you. We look forward to assisting you again whenever you need!
Called and in few days it was fixed great service and I recommend home safe to everyone.
William Clinton gann
Thank you so much, William, for trusting us with your repair and for your high recommendation! We’re truly glad to have gone the extra mile to ensure everything was taken care of promptly. Your satisfaction means a lot to us.
My stand alone freezer stopped working and Home safe handled my claim quickly and very professionally. It was very easy to file a claim and I would recommend them 100%. I referred my daughter and other friends to Home safe.
Thank you for sharing your experience! We’re so glad to hear your claim was handled quickly and professionally and that the process was easy from start to finish. It means a great deal that you would recommend HomeSafe and even refer your family and friends. We truly appreciate your trust and support. If you ever need anything in the future, we’re always happy to assist.
I submitted my claim & their team acted with respect & expertise.
Thank you so much, Henry, for highlighting our team's attentiveness and professionalism. It means a lot to hear that we could handle your claim promptly and with respect throughout the process. We're always here whenever you need support!
Unnecessary time delays, some rude people, very poor communication, requirements for submitted not clearly explained, no timely notification of discrepancies.
Karyn, thank you for sharing your feedback, and we sincerely apologize for the experience you described. Clear communication and professionalism are extremely important to us, and it’s concerning to hear that expectations and requirements were not explained clearly or in a timely manner. We would appreciate the opportunity to review what occurred and better understand where the breakdown happened. Please contact Customer Service so we can look into this further, provide clarity on the process, and address your concerns directly.
I had applied repeatedly applied. And I didn't receive and answer.
Lee, thank you for sharing your feedback. We’re glad to have the opportunity to assist and want to make sure you have the support and clarity you need moving forward. Our Customer Service team is available to answer any questions and help however we can.
Because people where I stay reach out and help me to get that's water leak. Fix
Brenda, thank you for sharing your feedback. We’re glad to hear the issue was able to be resolved with the help of those around you. If you have any questions about your coverage or need assistance in the future, please don’t hesitate to reach out to our Customer Service team.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Marydee, thanks for sharing this! That mix-up happens more often than you’d think, and we’re glad everything was cleared up smoothly. We appreciate you taking the time to leave a review!