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Homes.com Reviews Summary
Homes.com has a rating of 2.8 stars from 4,139 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Homes.com most frequently mention month contract, complete waste and contact information. Homes.com ranks 5th among Real Estate sites.
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Jason did a wonderful job taking care and guiding me to the process. 5 star
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Kate was fabulous in helping me retrieve my password. Had not used Homes.com for a long time she assisted in getting me back up and going
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Great Customer service Lonnie helped answer my questions quickly.
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The CSR with whom I spoke, Roth, did a very good job of getting my issue quickly resolved. The Homes.com system itself, however, need some work as it is not maintaining accurate records of listing that it has syndicated from the MLS and published on its site.
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Quick response, knowledgeable and pleasant - thanks!
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Great communicator and answered my questions.
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Great job, very professional and followed up even though my schedule was crazy and that required four different appointments over the course of a few weeks.
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Very helpful as I had wrong user name from setting up many yrs ago. I had to call as I tried to reset password by asking for email that never came. After I got off phone I found the email sent in junk. I set up profile & had 2 leads Ive written to see if they are interested!
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Professional, courteous and helpful representative. Thank You!
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Got some additional leads in a preferred area
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Toni was a good communicator. She walked me through the get familiar' process and had patience with my questions.
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Great support! Answered quickly. Answered all my questions and showed me additional information that would help me navigate through my profile! Very kind, friendly, and spoke clear.
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James was very helpful and answered any of my questions.
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Was transferred, left a number and never heard from anyone? The Customer Service gal was pleasant enough however.
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I had a technical and online issue, so I called costumer service and Kevin Brown helped me step by step through the process, thank you
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I loved Lonnie. His attention to detail and customer service were stellar. I would refer him to all my agents. Thanks Lonnie for your dedication to the customer. The level Of service that you provided is not seen anymore today. Thanks for going above and beyond!
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Tech provided great follow up. I had originally thought i solved the issue and ended the chat. But I then realized I was having the same issue. I basically gave up on it for a few days and the rep sent a follow-up email asking if everything was going well... to which i replied that I still couldn't log in. He said he would look at it and he corrected the issue (company address didn't match official post office address or something like that). Once he fixed it, I was able to finish setting up the account and now I am good to go.
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I was very impressed that my issue was taken care of without transferring me to someone else!
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I am happy with the response time from Regina and appreciate her helping me with my question.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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