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Home Cinema Center

4.0

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Home Cinema Center Reviews Summary

Home Cinema Center has a rating of 4 stars from 775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove and perfect condition. Home Cinema Center ranks 7th among Furniture sites.

service
322
value
304
shipping
305
returns
240
quality
293

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Canada
1 review
10 helpful votes
Follow Anna B.
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I was very happy to find these comfortable catnapper chairs in several colors. Other stores did not have the color I wanted. They had great reviews and well rated elsewhere. Home Cinema Center had a very competitive price with free shipping. That was hard to beat... I'll be back to look for other items. Thank you HomeCinemaCenter for a great transaction!

Date of experience: March 5, 2020
Ohio
1 review
13 helpful votes
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Great Value
March 3, 2020

I shopped for furniture in stores and did no have much luck until I found this site - HomeCinemaCenter and they had what I wanted but I was Leary if ordering something site unseen but it was so worth it. I ordered the living room set and HomeCinemaCenter keep me updated every step of the way, it was a quick and pleasant experience and I would recommend Home Cinama Center to anyone. I love my couch. The delivery guys were amazing. Thank you!

Date of experience: March 2, 2020
Germany
1 review
6 helpful votes
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I shopped for furniture in stores and found nothing and then I found the site for HomeCinemaCenter and they had what I wanted but I was Leary if ordering something site
Unseen but it was so worth it. I ordered the couch and Home Cinema Center keep me updated every step of the way, it was a quick and pleasant experience and I would
Recommend HomeCinemaCenter to anyone. I love my couch. The delivery guys were also very friendly and helpful.

Date of experience: February 26, 2020
Ohio
2 reviews
15 helpful votes
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Fast Delivery
February 24, 2020

I ordered a living room set from HomeCinemaCenter. I found the one that I really like so i called the them. Spoke with a very helpful service agent and she answered all my questions and was extremely nice. I placed the order and a couple days later received a call from the delivery company asking what day would be best to drop it off.We selected a day and sure enough, they showed up on time. Unwrapped the couch and brought it in. They even set it up for me. I would definitely recommended HomeCinemaCenter to anyone!

Date of experience: February 23, 2020
Georgia
1 review
21 helpful votes
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They are fraud company
February 22, 2020

I have ordered Living room sofa set and they never shipped to my address, even though they confirmed they already shipped with tacking number which never works on carriers site. They used fraudulent shipping info where the tracking number not recognizes by the carrier company Site and customer service center. When I called Home-cinema -center to know about the order status they just hang up the phone and avoid my caller I'd afterwords. They just cheated on me and I am sure there are many victim like me falling on same trap by this fraud company,

Date of experience: February 21, 2020
Ohio
1 review
6 helpful votes
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Excellent
January 17, 2020

We were thrilled with the quality of products and with the processing and shipping updates we received throughout the process. Customer service was great and delivery crew was amazing. We would definitely order from HomeCinemaCenter again!

Date of experience: January 15, 2020
NL
2 reviews
7 helpful votes
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Beautiful Furniture
January 11, 2020

The bed I ordered from homecinemacenter is not only beautiful, but very well made! A substantial piece of furniture. I was kept in the know throughout the shopping process and delivery set up. The two gentlemen from the delivery service that set the bed up were efficient and very nice.

Thank you

Date of experience: January 10, 2020
Luxembourg
1 review
6 helpful votes
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Very Quick Delivery
December 28, 2019

Very easy process! Received the order within a few days, much quicker than was quoted. Items came without damage and was just what I was looking for! Thank you HomeCinemaCenter

Date of experience: December 27, 2019
Austria
1 review
1 helpful vote
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Very Comfortable
December 28, 2019

After much searching, I found this Jackson furniture couch at homecinemacenter and debated on whether or not to get it without actually getting to sit on it. After much deliberation, we decided to order it and so far our loving it. The fabric is much better than I anticipated it being. I love to clean lines and how plush the cushions are. The entire family is enjoying it very much.

Date of experience: December 26, 2019
Austria
1 review
3 helpful votes
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Very Quick
December 22, 2019

Very Quick. The delivery staff did an excellent job. They were on time, placed the furniture where I needed it and gave me instructions on how to set it up. It was a gift for my
Daughter who lives in another city. The furniture is beautiful. It is exactly as the description says and the picture shows. Thank you HomeCinemaCenter

Date of experience: December 20, 2019
Ohio
1 review
3 helpful votes
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Excellent Service
December 15, 2019

HomeCinemaCenter was very responsive to all of my questions & the furniture arrived in perfect condition! I could not be happier with our new bedroom set. The finish of the cherry wood and craftsmanship is amazing. We are very very pleased!

Date of experience: December 13, 2019
Canada
1 review
2 helpful votes
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Very helpful customer support and placed my order by phone! Very accommodating on my shipping request as well due to restrictions in my area. I will be shopping at HomeCinemaCenter again.

Date of experience: December 9, 2019
Ohio
1 review
2 helpful votes
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Very Helpful
December 6, 2019

The online representative from HomeCinemaCenter that helped me was the best. She answered all my questions and went above and beyond to help me.

The furniture showed up in about a week and looks stunning in my new house. Thank you so much!

Date of experience: December 5, 2019
Austria
2 reviews
7 helpful votes
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Super fast Delivery
December 5, 2019

I'd recommend HomeCinemaCenter to anyone. I ordered a kitchen table from them for about 50% off the MSRP. I was very excited to get it. The delivery was super fast and the
Product looked great - well worth the money spent! I thank you!

Date of experience: December 4, 2019
Canada
1 review
2 helpful votes
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Very Impressed
December 5, 2019

I am impressed with the service this past week from HomeCInemaCenter! Customer service reps working on my order placement and shipping. They were polite and handled everything very quickly.

Thank you SO much! Very appreciative.

Date of experience: December 4, 2019
Ohio
1 review
3 helpful votes
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I ordered a bedroom suite in early September. I had to contact them 2-3 weeks later to find out my order was back ordered until the end of November. I had to contact them again 12/3 to ask about my order only to be told to call in. When I did on 12/4 I was told they had canceled my order because "don't keep orders indefinitely." When I argued that it wasn't meant to be kept indefinitely, just till the back order was filled I was yelled and then hung up on. I worked in the industry for several years, these guys are clearly only interested in making a quick buck and if they can't customer be damned. If you're lucky enough to get the product you ordered don't expect any decent customer service or reimbursement afterwards for any defects or damages.

Date of experience: December 4, 2019
New York
1 review
1 helpful vote
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I purchased a 6 piece sectional from HomeCinemaenter. The furniture shipped exactly when they said it would. The website was easy to use and the customer service was spot onl! I will absolutely be purchasing more in the future from HCC.

Date of experience: December 3, 2019
Germany
1 review
3 helpful votes
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Very Quick
November 28, 2019

Looking for a furniture online was not easy, but the reviews on this site made it easy to know I was getting just what I was looking for. Thank you Amanda for all of the help. We ordered a bedroom set, dining, and some accessories which was delivered very quick. The delivery crew was amazing as well!

HomeCinemaCenter did an amazing job communicating with me and everything was perfect!

Date of experience: November 27, 2019
Switzerland
1 review
1 helpful vote
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Just in time
November 26, 2019

Wow, what a nice surprise to have my lift chair delivered and setup just 2 weeks after ordering it from HomeCInemaCenter and just in time for the Holidays. The furniture quality was great and the delivery crew was amazing! We'll definitely look to HCC for our next furniture purchase.

Date of experience: November 26, 2019
California
1 review
9 helpful votes
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We just received our Mammoth sectional that we ordered through HCC, and they get it directly from the manufacturer. This means quite a delay in the time in takes to deliver the furniture, but if you're willing to wait, I was unable to find a better price point, even with adding the white glove delivery service to WA state, on the other side of the country. Thankfully I have nothing but positive things to say as the couch is tremendous, was delivered as promised and installed where we wanted it. 4.5 star experience, would definitely have been 5 if the wait time wasn't so long. Was worth the wait.

Date of experience: November 25, 2019

From the business

Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.


homecinemacenter.com
Founded in 2004
Midlothian, VA, United States