HomeAdvisor (Powered by Angi)Reviews 8,379

First they tell you you will only be charged when you contact a customer not true. Then they give you the opportunity to get a credit for the lead if it is the wrong service, never contacted the customer, ect. But they have to approve it and they don't. They tell you, you can set the lead limit but it is never set. So I signed up to spend $500 a month and ended up spending $500 a week. Most of the people I called said they never asked to be called. Some people said they had never even heard of home advisor and were upset that I was calling them. I contacted the sales person, manager and customer service numerous times to get solutions to my problems. Never heard back. To make matters worse when you leave home advisor they sell your phone numbers and you get flooded with scam email, phones calls and texts. THIS WAS THE WORST BUSINESS DECISION EVER.

PLEASE DONT GET SUCKERED IN!
For contractors here is what to expect
-Very Poor Leads
-Big upfront fee
-Hard or impossible to get credited for bad service
-Traps - Acount Paused turned back on and leads charging you and cover for Home Advisor so you will think it's just from the listing you paid for.
-Zero chance of a credit if you fail to realize the service was turned on and you don't get it paused again. 90 day limit on pauses. Just enough time to forget and have it reactivate and soak you with. Charges and zero recourse.
-Slick personnel to ease you back in.
They used to have a good program years ago.

TOTAL AND COMPLETE SCAM. I figured I would be able to make some money of it and that it couldn't be as bad as people said. It was WORSE! I got 30 so called "leads" for my landscaping business and of those only 4 I was able to get a hold of and they all wanted the cheapest price. Overalls I paid them $1,259.99. I got one job that was a total sale off $330 that had a net profit of $58. Overall I lost $1,201.99 by using Home Advisor. It is a complete scam I will be telling every contractor I meet to avoid and run from it.

This service should be criminal! They first tell you that "leads" will only be charged when you have contacted the customer, which is NOT the case. They send you these garbage leads (most of the time the customer never had any intention of getting the work done, just inquired while browsing the web) and then charge you automatically before you have even opened/looked at them. They set it up so you can only pause leads for 2 weeks at a time, and then they turn back on automatically at midnight, with ZERO notification, so if you arent watching your account like a hawk, they will charge you hundreds. Already submitted my complaint to Better Business Bureau.

It's hilarious reading some of these comments by a bunch of idiots. Most people aren't running their business well. If they can't land 5 leads out of 10 from HomeAdvisor they're incompetent, not working as hard, can't sell or completely bottom feeders. THESE PEOPLE WORK FOR THEMSELVES FOR 20 YEARS MAKING $60,000/YEAR, THEN RETIRE BY WORKING FOR A LEGITIMATE COMPANY. It's very depressing. Sign up for HomeAdvisor if you're actually good at what you do, and better than 1 or 2 other guys.

Our company signed up in Feb 2018. Leads were ok at best right from the start. Probably 2 or 3 out of 10 leads were people you could actually speak to. The rest are absolutely ridiculous. Common comments from leads we called were, " I didn't ask for someone to call me." or "How did you get my number" or "I can't afford any repairs to my home." or "I thought I was calling Home Depot." The most recent bad leads were enough to push me over the edge. An adult chat line phone number was provided instead of a real number from a real customer needing a service. Had another homeowner say he didn't need anything and he was located near Niagara Falls. We are in Louisiana. Why should I be charged for this lead? Many leads never answer, don't return messages or emails, phone number is disconnected, already had the service completed (then why am I just now getting the lead), or it is people entering other people's information as a prank. Who has time for this? Had a customer tell me "Oh baby I can't afford a repair or a roof" Had another one say "Do you offer a free roof program." WTF! I have wasted more of my life calling or doing the live chat with Home Advisor to get credit for the bogus leads only to be told "Yeah I am sorry the lead didn't work out for you but that does not meet our requirements to give you a credit. So let me get this straight Home Advisor. You send me a lead. I call it twice (two consecutive days like you require) with no answer or communication with the homeowner at all. One of YOUR reasons for giving a credit is not able to make contact with homeowner but you still refuse to give me a credit for the lead. I agree with other contractors that Home Advisor is making a small fortune ripping the hard working man and women off by sending fake leads. I even accused them of this the last time I called for credit and to no surprise the employee made no comment. Didn't deny it either. Save your money hard working business owners. You have been warned.

Writing this review because I am tired of Home Advisor calling me. I have been in business for 5 years now, a few years back these guys contacted me saying that there was a need for my services as they had many clients. They were very deceptive when they were speaking to me, they assured me work and that I would be given leads, I asked over and over if I would be charged for leads, and they said i could dispute any lead that was not legit. So I figured I would try this out and see how it went, they said i could cancel. Well as soon as I signed up I started getting 5-6 leads every day, but everyone i called was just searching for best price or not even interested. But I got charged for all these useless leads. When I called and said I wanted to cancel they were so rude to me and the tone of voice became aggressive. I finally got them to cancel after hours on the phone and they still charged me anyway for the bogus leads and were not apologetic at all about it. Well 3 years later hear they are again contacting, me there now texting me saying they have jobs for me, well they screwed me and I cant believe this scam of a company is still in business, obviously they make there money off of suckering small business and contractors to pay for useless leads, the negative reviews are really piling on this company, Stay Away!

If you need work and are the cheapest contractor in the area, this site may work for you. Please note, approximately one out of four leads are legit and the one that is will be looking for price only nothing more. I gave them over a year to see if things may change and they only got worse. If you're desperate for leads or a brand new contractor willing to work for nothing, this may work for you? As a long term business owner, I warn my fellow contractors to not get sucked in. You think you can cancel and they remove you from their site... WRONG! They leave you there for months, selling off your leads to other contractors. What a nightmare for me, been battling them for months to remove us from SEO and their site with nothing but excuses of why this cannot happen.

I own a small HVAC business and was looking for some additional ways to build my customer base. Through email solicitation I decided to give HomeAdvisor a call. Salesperson Chris Armstrong signed me up on that one call with a $280 annual "membership" and stated that we can cancel any time if not happy! Leads started to come in at around $26 per lead and the first 3 customers told me that they never requested anyone to call, nor do they have a need for HVAC service. One lady told me that she lives in another state! The rest of the phone numbers (about 4) would drop the call when dialed or not answer at all. After 9 fake leads, time spent on the phones trying to contact the potential customers, frustration among my office staff, I decided to cancel the "membership" and asked the accounts retention rep. Mrs. Perrington to refund my money. She stated that I am 1 day late and there will be no refunds of any kind!
STAY AWAY or YOU MAY LOSE YOUR HARD EARNED MONEY!
***********TOTAL SCAM************

I have been a contractor on Home Advisor. I would say 80% of the leads you receive and have to pay for don't answer or call back. 19% that answer say their information was stolen, that they never signed up to receive any calls, and that it is a scam! Usually they are extremely upset to be getting called. That leads us to the 1% that might actually need work done. I wonder where Home Advisor gets peoples information? It's not right if they are actually stealing homeowners' information so that we the contractors have to pay for a lead.

Home Advisor is unreasonable and unwilling to resolve issues. I have tried to cancel several times within the year and they will not. I have had a very tragic year with family losses and then I fell and broke my arm so I could not work. They will put your leads on hold and if you forget to call back they start charging g for leads that you do t even authorize they will also offer 5 free leads. My company was then charged for the leads, which is apparently the scam Home Advisor runs. When you
Dispute the charges, the organization refuses to refund them. They hit me $700.00 + in unauthorized charges. However my credit card was compromised and they cannot charge the card on file but now they are threatening me for collections.
I have not even gotten any of theses leads because I closed the business after I broke my arm. Look at all the reviews please beware.

I signed up with Home Advisor because I was cold-called by a sales person from the company. It sounded like a good idea if my business ever slowed down. I thought I could turn it on when I needed it, but their app only allows you to "pause" the service for two days and then it automatically turns on, meaning I get charged for leads that I don't need and I'm not ready for.

Searching for my business online now shows me under home advisor with "unlicensed contractor" in the title of my business. I'm a handyman and don't need a contractor's license for the work I do. This is obviously poor advertisement.

I've called multiple times to have my listing removed and they keep telling me it will be removed, yet it still shows up on their website and google searches for my business/

Before I realized that this was not a service I was interested in, I had already passed their pathetic 3 day cancellation window. They took my hard-earned money and gave me nothing of value in return. I could not be more disappointed. I can't imagine ever treating my own customers this way.

I would not recommend this service to anyone, especially a small business. Grow your business organically. Doing good work will keep you busy through referrals. You don't need this.

Home Advisor has begun sending me old leads where the work has been completed for sometime. Or they are bogus, the people are not the associated with the phone number or never request a call or contact because do not need the service. I spent over $15,000 last year with them, so I not a newbie with Home Advisor. When I call for help, credit, review of each bad lead, I get turned down no credit just charged to my credit card. Home Advisor had begun scamming me and this why I write this Review. Dont throw your money away if you are a contractor. None of the last 20 leads where legit and I only received credit for 3 where the number was disconnected.