HomeAdvisor (Powered by Angi)Reviews 8,379

I signed up and only THEN was told that we had to be state licensed. I have been in business 24 years and am fully licensed, bonded and insured for my local cities. I have never been state licensed and wasn't even sure what it was. I can pull permits for both residential and commercial projects. Additionally, they said that not ever state requires it. I just happened to be lucky I guess. Anyway, that kept us on the "handyman" portion of the lead generator. These were terrible leads, for the most part, and getting your money back is a cluster of great proportions. We spent $1700 in less than 2 months for about 2k of work. And customer service was crap. Finally, my sales rep sucked as well. He talked to me as if we were great friends (I don't like that lever of familiarity from people I don't know) but after we signed, he disappeared. Please save your money. This is a product that ONLY benefits clients, of which spend nothing to get estimates. I would never do it again and am cancelling it asap.

Initially it sounds enticing with National Advertising to generate leads for both Residential and Commercial Leads. To start, you need to pay between $250-$300 for a year membership, profile created within portal, background check conducted and then pay for individual leads ranging from $15 to $200 each. I racked up $2,900 in leads and received less than $500 in booked work. At $2,900 + $300, these promotional dollars would have been better spent setting up a booth at regional trade show or a years worth of print advertising.

I signed up for commercial work and received leads from Churches, Educational Facilities and Government Projects that I had to pay for, even when they are not really commercial projects. They have a policy were you have to respond to a customer within 24 hours, calling and not emailing to make initial contact or you have to pay for the lead.

Quality of lead are poor. More than half of leads are dreamers with no intention of proceeding with project or companies looking to set budgets for projects for work later in the year, but you are forced to pay up front for a lead that may or may not pay out! The most aggravating aspect of service is they force feed you leads from customer or jobs not suited to your services!

The Opportunities, are leads from Consumers that review your profile and want to hear from you, giving about an hour to respond, stupid policy! They obviously do not understand Contracting thinking you can respond in less than hour when working at a project!

Since signing with HA, I have scam contacts that pop up on my business line 2x each Day, it was so bad I had to change phone numbers! I also am getting out of state contacts from Companies I have no interest in hearing or conducting business!

My advise, use Thumbtack!

I was sold on Homeadvisor for pool service by two woman out of the NY office, three month sent me lead which were out of my radius, leads that were closed, not one legit lead, they took my money, I called spoke with another woman out of Colorado very nice said we do not want to lose you as a client I will credit you with 10 leads, still nothing. I have been calling it take 3 days for someone to get back to you, emailed no return called. Last i spoke with a guy he was very rude, ask for a supervisor to call back no one has done so. This is a SCAM,

We signed up about 5 months ago, it was only supposed to be one time enrollment fee. Since signing up we have been spammed via email, phone and text messaging of leads that are not a match to our business nor have we excepted NOT one lead they have sent. We recently have been getting vulgur, crude, text messages from home advisor in the middle of the night as well. We have called to cancel this service and have been hung up on twice trying to do so. We have paid well over 1200 in random charges that nobody at home adviser will explain what they are for with out hanging up on us. This company is joke, fraudulent. If you own a business Do not associate your business with this company. AVOID DO NOT USE THIS SERVICE IT IS Fraudulent and quite frankly a giant scam.

https://www.bbb.org/us/co/colorado-springs/profile/contractor-referral/homeadvisor-*******5188

I am kind of surprised at the number of negative reviews here when they have NO complaints or negative reviews on the Better Business Bureau - Who is supposed to police these kinds of BS businesses to avoid contractors being scammed. I'm disappointed because you're all business owners, right? USE THE BBB! Hit them where it HURTS! Don't allow them to use their A+ rating! And let's get it where it should be! C- at best. They're AWFUL.

I have tried Home Advisor a couple times thinking it would be easier for potential clients to find us. This last time I thought maybe because they had acquired Angies List things would run better. Well the first leads I got were just people browsing they really did not or ready to look for a cleaning company. So I called them back up and said you have not improved, they gave me my leads for free if I'd stay. Well today was it, when I called one lead and the lady told me the person home advisor said inquired was dead. They would not refund any of my yearly fee as a good customer service company would. So if you are looking for help finding customers just find a way to get your name out there on your own, because Home Advisor is not worth the cost or the effort and will screw you every time.

Master craft and design co by Edward Ringmeier did 2 bathrooms in my house. Highly unprofessional people. They turned my life into nightmare.It' been 5 months the work has been lasting and never finished yet. They ruined my house. After they finished the main portion of the work I had leaks all over. They didn't put insulation into outer wall so in winter I had a problem of frozen pipes, emergency plumbers came and cut the wall to fix the problem. There was no insulation, though Edward said he had put it, so he cheated. Afterwards they redid that bathroom for the second time, nevertheless they put the wrong insulation and screwed-up the glass door that caused leak. In the second bathroom they didn't do the shower pan right so there was a leak through the ceiling onto the first floor, Now I have to change the ceiling too.And many more harm has been done, the big lust of it. Now my remodelling project has been started from all over again. After 5 months, More over they steal things out of the house like vent covers, vents, brooms, instruments, materials etc. They cheated me on one if my checks and it is now under fraud investigation, They were asking for cash as well. Once they had deposit check they disappeared for 2 weeks and later in the process there were breaks for quite a few days.My review is to prevent people from that disaster.And if you are planning to have remodelling in your house, if you care about your health, possessions and property remember the name Edward Ringmeier mastercraft and design and stay away from that compony and this name.

They pirate all your existing web traffic and destroy your current online presence.
I don t know how they are getting bye with this it is criminal. This is my second review of this sham company. We are now currently having to redo our entire online seo campaign at substantial cost to us so we can get listed again, our website company told me they have well over ******* complaints against them,

I used them for a while but they changed a few things that were not cost affective for me. Told them that when I am ready I will be glad to call back. Since then, all I get is constant harassing calls from multiple reps with me telling them time over time to put me on the no call list. They continued to call and so here we are writing this review. I have recorded them over and over and have passed it on to my attorney where Im planning legal action. I understand that they wanna make a sale - I get that but to constantly call on a daily basis is pure harassment. Besides there are better places to market than Home Advisor--NEVER AGAIN, THE ABSOLUTE WORST!

This company reached out to me promising they had so much work. The way the system works was not explained properly. Before you know it, I have racked up almost 500 in leads that I never contacted or requested. I requested for my leads to be turned off for 30 days, then they were turned back on somehow. The company refused to refund my money or cancel my subscription. I had to cancel my debit card and report them as fraud to my bank in order for them to stop taking my money.

At the end of the day, this company is a scam. They are looking to take your money with no intentions of making sure you are getting credible leads. Their customer service is horrible and this is overall a terrible company.

I would NOT advise that anyone join this company. It's not worth the money or the headache.

I was with Home Advisor for 3 weeks and was billed for three leads ($455) which I never answered. They said the charges were irreversible so I canceled my account. They had the nerve to send me one of the leads after my account was canceled. I had the credit card charges reversed and now they are threatening me with a collection agency. I wish I would have seen these reviews before signing up. Anyone for a class action lawsuit?

We were one of the unlucky businesses to get suckered into a relationship with HomeAdvisor... HUGE MISTAKE. From day one the "leads they sent had nothing to do with the service we provide. We were calling and pausing our account every few days so that they could "review" the leads and correct them. After a month of going back and forth we finally got a hold of a supervisor who apologized for "all the inconvenience" and said we would be issued a full refund since they don't even have a category for the service we provide and that not only should we never have been signed up, we should never have been reassigned so many categories that had nothing to do with our service. Almost three weeks later and not a word and no refund. Today I call to see what the hold up is, only to be told that the request is "under review" and that it takes 7-14 day for the review process. When I remind them that it has been nearly three weeks I am told that weekends don't count and I should hear the results of the review via email within a few more days... then, IF APPROVED I should see a refund within 7- 14 days. SERIOUSLY? DO NOT USE HOMEADVISOR! The service may be a good one, but the company has terrible customer service practices and a policy of misrepresenting services.

Have been trying to end my subscription to Home Advisor have sent them an email back in February informing them I no longer want their service. Told them not to call me that everything must be done through emails. Had several calls, finally got an email from one of the customer care representatives telling me if I didn't cancel my subscription that they would send me 3 free leads. What a joke. Today I tried to email customer service again to see if my membership had been canceled. I received a response back that customer service no longer response to emails and that my email would not be read. If I had a issue I would have to talk to someone. So what now they don't do emails, sounds to me they don't want to have a paper trail.

This is how HomeAdvisor works. They want a yearly fee around 300. Then they send you leads that your automatically charged for. They send one lead to 3-4 different companies so your not the only one being charged. Out of 11 leads 3 of them were good ( got the job) the others didn't answer their phone, didn't go through, only wanted a bid, did it themselves. I asked for a refund because they were bad leads. Got one or two refunded, but the others they just said sorry for the problem, but still charged me. Pretty much a scam. Also don't even get me started with how many scam calls and text I get. It's ridiculous and unprofessional. I am a painter and window cleaner and some of the leads I get charged for are clients just wanting estimates. So I get charged to drive out to a clients house, give them a bid and end up not getting the job because they were wanting to see how much it is. Not okay.
Also I don't know who makes the decisions on how much a lead is, but it needs to be changed. I got a lead that cost 64 dollars in window cleaning and arrived at the house only to make 36 dollars. Wasting time and money. I'm done with HomeAdvisor.

Frank Brock *******679 called our commercial carpet/floor waxing business claiming he had 12 jobs in our area. Took our $287 membership fee, sent us a lead (which they charge for) for a 3 story WINDOW cleaning job. Corp office refuses to refund the money, they will not take our homeadvisor webpage down and have sold our phone and email to scammers. I got a group text from scammer including 18 other recipients who stated they also have been scammed by home advisor and cannot stop the spam and scammers.