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HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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I was very please with the results of my search, and the response of HomeAdvisor was prompt and professional, and they seemed to be interested in my complete satisfaction with the selection of the pros they recommended to making sure they would arrive on time
It was easy to use and I got exactly what I needed done.
Pleasant, efficient and honest. Very reliable and the guys are very respectful. My second experience with GM was very much the same as my first experience.
We had a great experience with Chad! He was on time professional and very patient as we worked to make decisions.
Good site to find the right professional services.
Received a quick response from contractors once I had submitted my request.
Home Advisor is more interested in collecting money from contractors than they are with customer service for their contractors.
They are always having web issues and the contractors can't get in touch with anyone for customer service. They are either closed or you are on hold for God only knows how long, 1-2 hours is not unusual, as their customer service is ALWAYS experiencing higher than normal call volume.
Great for customers looking for contractors, not so great experience for the contractor and extremely expensive for the contractor. Contractors end up paying HUNDREDS for leads as HA sells each lead to numerous companies. Homeadvisor wins & contractors lose.
Home Advisor was easy, stress free and I got good pros to do the job
Did a search, received contacts no hassles choose contractor highly satisfied
Within 10 minutes of checking out home advisor, I had 4 emails, two text messages, and a F***ing automated phone call. Like what the hell?! If you are actually reading this before inquiring about their site, seriously don't bother.
Was contacted his response for pick up was with in 2 hours
Home Advisors generated a call from one Roofer within moments of the project being posted.
While that Roofer visited to discuss the project and inspect the house, they never submitted a bid.
When Home Advisor followed up, they made appointments with 2 additional roofers. During a phone call, one indicated they did not do flat roof repairs, the other visited twice to fine tune his measurements, then never submitted a bid.
Somehow Alsip Roofing was put in contact with us and had wonderful follow-up. I had discussion with 3 roofers independent of Home Advisors and had one quote. Alsip was competitive and carried through was the others lost interest in this "small" job
Exceptional as always, always very professional in providing service.
Pretty good. I like the fact that responses are almost immediate
I looked at a couple of sites and the professional I found o. Home advisor was the best of all I tried.
I received a call from someone listed on their site within 24 hours, and they turned out to be an exceptionally trustworthy company. They did an above average job! Thank you for having your site available to the public.
While it was great that Home Advisor contacted me to follow on some home improvement requests, I would have appreciated it more if they didn't call so early as to wake me out of sleep. I would always expect that they would send me their best people, and the plumber they referred me to (Kuttner) was excellent. However, I was very disappointed with their lawnmowing choices. One guy was only 2.5 stars, and when I asked the Home Advisor woman to give me better rated people, she still referred me that person. There was another person she referred me to who did have higher ratings. When he contacted me, he asked me to send pictures of my lawn. I complied. I only live in a small rowhouse, so I have a small plot of land in the front and a small backyard. For cutting & weeding he wanted to charge me $450, which is absolutely outrageous. So, I will try to fimd someone else on Angie's List.
Terrible at first
I was cancelled twice I got AOC from home advisor but did my own contacting because after being cancelled then dealing with Rude BEN in customer service It turned out ok by my hiring ACO
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members