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HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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Very pleased with HomeAdvisor's communication and follow up. They checked in to make sure all companies had made contact and offered more names as needed immediately. I had secured an offer within 2 days from multiple quotes.
It was great. Owner was kind and respectable, Call to confirm expected time of arrival, He had researched history of my home.
Professional, reasonable and took all the necessary guidelines during this pandemic.
Home Advisor provided several contractors. I had three call the same day. This is a great resource.
I was closing on the sale of our home and I needed to get a system installed quick. I had several phone calls and emails from companies within minutes. One of the contractors was close to my house and stopped by within 30 minutes. Two days later I had the system installed.
I used home advisor for a bath tiling project. The projected cost was less than half the actual cost. The contractor manipulated the system to get double his fee. Contact with the company was a waste of time. Take the time to find a local contractor and get a firm quote. I paid twice the fee quoted and the contractor did a very substandard job. Stay away!
My experience with home advisor
Would definitely recommend to others.
Got quick responses to an issue with my roof. The contractors called immediately and I was able to select from three options. The service was quick and reliable.
Too many replies in a short time. But, I can choose a proper service company.
Awful.
The contractor ignored request to fix a faulty completed job on siding repair.
The site's Customer service to assist in enforcing the expressed warranty under the contract does not exist.
I received two timely responses from individuals listed with Home Advisor. I went with the first company who called right away as they met my requirements of time to start & complete the project. I called the 2nd person who also quickly answered my inquiry, and told him I had gone with the first one who called. He was good natured about it. I appreciate there was a way to connect with others who could do the job I needed without just taking a 'stab in the dark' on unknowns.
We were prepared to move forward with a contractor, but then got a note about another company. Did not realize that they would be in our price point, and ended up using the recommended company... thank you!
Everyone was great to work with! The shutters look fantastic! My wife is very happy!
After submitting my project on line, I got a call from a Home Advisor consultant within 2 weeks. Once we talked about the job, I started getting calls and messages that continued to come even after I signed a contract. I was surprised at how many companies called me when there are so many that are busy now with home projects.
It only took a few hours to be contacted after I submitted a repair request. I was contacted by phone a couple days later to make sure I found someone to do the work.
Easy to find a contractor. Using the google search sure beats using the yellow pages.
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Francisco, We're sorry to hear you had anything but a positive experience with a pro and appreciate you bringing this to our attention. We're here to help and happy to look into any concerns you have. Please send your contact info to [email protected] so we can reach out to assist. -HASupport