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HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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Fair and honest! Dependable and professional. Power washed the entire house which consisting of four full sides. A single level house with basement.
They will call our phone, over and over and over again, we are in the middle of our busiest season, they call our digital customers on recording and we hear how pushy and rude they are. You should have at least the decency to have a No call list because now I have to take part of my time to report them as we are on a no call list. If they are this disrespectful calling businesses why would anyone want to use them
Home Advisor was able to hook me up with a roofer where I wasn't able to find one on my own. Thanks Home Advisor!
This company called me immediately. Friendly and was available the next day for my project.
I asked for a referral for my home improvement project and was immediately comtacted by someone who was willing to take on the task.
We needed our old refrigerator and dehumidifier removed. I called HomeAdvisor and got a return call within two hours. Your agent was able to connect me while I was still on the line with a contractor who set me up with a date and time to do the removal. I was very surprised to find out that there was not a fee to be paid for your service. The company did an awesome job. We will not go any where else until we check first with your services.
Highly recommend J Lopez from Appliance Guys. He fixed our RV residential refrigerator We contacted several other companies and couldn't even get a return call.
Great team and explained to me all the process and how to maintain it. They have replaced parts that were damaged due to poor maintenance of previous owners of the house.
We were able to find a pro that had good reviews and was within our budget using this site. Comparison shopping is important!
Called for a washed repair and within and hour and a half they were at my door ready to work Larry was comical and knowledgeable I would recommend him every day of the week
Site is clumsy. Not easy to find what you are looking for. Had trouble with the site going down many times.
I needed a plumber. My toilet and shower were both clogged and I was afraid to look up regular plumbers or Rooter services in the phone book because of the high cost of plumbing services in general.
Very pleased with the quality of workmanship, and cost
I called the company and they came out to vive an estimate. They arrived on time and was professional. Gave an ok price.
Showed up as agreed. The communication was good as I was out of town during repair. They text me photo of work.
I was satisfied.
I have Nothing further to add to this survey question. I have spent enough time doing this.
Super fast results and all option were from quality pros. The recommended pro was hired and the the reviews posted were spot on with the performance and quality of the work provided.
I immediately received calls after requesting quotes.
I have never had such terrible customer service with any company until I had to deal with Home Advisor.
I received numerous emails from HA starting with notification of when and who was going to assemble my shed. Then after my shed was assembled, I received another email informing me of another person coming to assemble my shed. I replied the job was completed and to please cancel the second person. Needless to say, another person showed up at my door to assemble the shed.
The first person asked to be paid when he completed the job and I informed him that I had already paid with my credit card online. Then I contacted your customer service via telephone, after 3 calls, and asked them to not process my payment. The person I spoke to, spoke very bad English and hung up on me. I was going to go to our bank and get Mr. Martinez his money and pay him in cash. Today (March 23rd), the money was debited from my bank account.
Today, I am going to report all of this to The Better Business Bureau. And will also report your service to anybody on social media.
Hi Rick, we would like to thank you for your feedback about the communication issues you encountered. We are sorry if you had any but a positive experience with our customer support team. We're here to help and happy to further look into any billing questions you have. Please send your contact info to [email protected] so we can reach out. -HASupport
I had finished and unfinished Sheetrock that I had did but health issues prevented me from finishing. After filling out the information on Home Advisor, I get a call for Steven Dresser. We set up an appointment for him to look at everything and give a written estimate. After he looked at everything and was writing up the estimate, I was pleased with a fair price, in which we set up a date to get started. Steven paid a lot of attention to little details and every part of his work was exceptionally great.
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tialisa, We're so sorry to hear you had this experience. This isn't the type of interaction we would expect you to have with our business. We would be happy to place you on our Do Not Call list. Please send your contact info to [email protected] so we can locate you in our system and do so. -HASupport