Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Hate the app, always have to do everything via a website because the app gives an error. Hate that the app only gives 3 options if you are lucky and we lucked out with the one professional who actually responded to the request for a quote. Loved Home Advisor MUCH better!
Excellent and look forward to a long term business relationship!
Within minutes I had several painting companies ready to bid on my project. Finding these skilled professionals made my life so much easier and I trust the website to only recommend accredited workman. I was not disappointed.
I was trying to find a vendor to replace a water softener it was past its useful life. The company that came out did not do a hard sell. They just tried to inform me about my options and what options might be best for my family.
Excellent. Exceeded expectations from our contractor. Excellent work and floors look awesome. Would recommend.
Went very well no complaints, The installation was very high end done on a professional level and very knowledgeable about the job
Signed up in April- no one showed, norin May, or June, or July when I tried to cancel (you can NEVER cancel). Then the automatic bills started and even as I was on the phone with them yesterday talking about getting a refund they billed me again! It is an endless hell of bills and no service. Don't use them, don't give them any information, there is no way on the site to cancel your card.
Once again Gabe came through with flying colors. She found a service provider that worked within my schedule and was reasonably priced.
It's a horrible company! They send out fake leads and when you request money back they don't refund it they use companies just to steal and take money from them I would not recommend
Due to the pandemic I couldn't get anyone to come give an estimate. Everything is super busy and backordered but Home Advisor found me a great company that came out on Labor Day! The job is already completed with excellent financing options. Couldn't be happier with the HomeAdvisor. Service. Already planning another project.
Very good once a recommendation was made for a supplier. Took longer that expected to get options for suppliers. I actually found my supplier on Google only to find he was included in the options for suppliers provided by HomeAdvisor later.
Service call was above expectations and the end result was very good. Now I have a go too for Security / Fire alarm needs in the future.
My experience with the gentleman that came to my home was just fantastic I've never had any help do anything like hang a TV but very professional.
Seniors don't belong o ladders. Exterior from had sun damage. Also hooked us up with a solar company. Everyone! Fast efficient and professional.
Informative, helpful, prompt providing follow up calls and emails.
He was able to call and arrive early, was very efficient and customer friendly.
Ark Exteriors did a fantastic job! The job was completed in as little as 15 minutes.
Quick response with multiple businesses to do complete the current job request
I put in my requirement and within a hour I had 3 companies that were vested by the staff at Homeadvisor.
Answer: We had a similar experience when first trying Home advisor out. They kept taking money out of our account arbitrarily. I finally had to file stop payment forms at my bank. Then they threatened us with extra fees unless we "settled" our account. We have strict DTPA laws (deceptive trade practice act) in our state. I advised we complain to our Attorney General about this. I think home advisor should be banned in our state because of this fraud.
Answer: I didn't, they have been blowing my phone up for 6 month's now and now they act like thier desperate for me to sign with them. I have absolutely no want or will i ever sign with them after i have heard what thier doing to contractors who have a contract with them. I just signed with a family owned reality company and even they told me not to sign and even when i tell home advisor i don't want thier business they ignore my request and still call and now they act like thier a home owner requesting painting but once i get to asking where they live or information all of a sudden I'm being told to do a background check and i sign up for free! But i have to pay a percentage of my leads or size of job something of that nature where i pay them for a no guarantee of work as i see it. I can't trust handing money to a company that's being deceitful in a phone call off the rip! Just be careful i don't hear good thing's about them all over now.
Answer: Fake leads, sends email, text & calls between 20-30/day and charges for each. Even if Contractor doesn't open Or answer any calls! Will rip off contractors about $800/day until they catch it and no refunds! Do Not Use HomeAdvisor!
Answer: I don't know about the house cleaners but, I do not trust the company based on my own recent experience.
Answer: You don't know you have to call home advisor and wait on the phone for an hr until they pick up
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...

