Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Homary

Homary

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Homary is the ultimate destination for various outdoor covering solutions. Our unique selling points are affordability and high quality, offering a wide range of sizes and stylish designs at the best prices.

Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.

We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin...


homary.com
San Leandro, CA, United States
+111
See all photos
How would you rate Homary?
grey stargrey stargrey stargrey stargrey star

Homary Reviews Summary

The company has garnered a strong reputation for its responsive and helpful customer service, with numerous customers praising representatives for their professionalism and efficiency in addressing concerns. Many reviews highlight the quality and craftsmanship of the products, contributing to overall customer satisfaction. However, there are recurring issues related to product damage during shipping and delays in receiving replacements, which can lead to frustration. While the customer service team effectively resolves these issues, the time taken for replacements can be a concern. Overall, the sentiment reflects a commitment to customer care, despite some operational challenges.

This summary is generated by AI, based on text from customer reviews

We monitor reviews for authenticity

Nevada
1 review
11 helpful votes
Follow John B.
Unfollow John B.
Share Review
Report Review

HOMARY ARE CROOKS
July 24, 2023

Once they get your money your out of luck. The cheapest qualify straight from China. How this company is allowed to do business in the US is beyond me. There is no corporate number. Everything is done by email and they give you the run around. $1500 shower system was complete garbage. Didn't work. Chipped paint. Rusted hose, turns on randomly. Freaking unbelievable! Beware and do not buy anything

+2
Date of experience: July 24, 2023
Florida
1 review
2 helpful votes
Follow Carrie M.
Unfollow Carrie M.
Share Review
Report Review

Disappointed
July 24, 2023

The pullout couch took over 3 months to get. It was to be the size of a king mattress and is the most uncomfortable couch I have ever sat on. It's as hard as a rock. Not sure how guests are supposed to sleep on it. It looks like a child size couch. Not worth the money that I paid.

Date of experience: July 24, 2023
Belgium
1 review
1 helpful vote
Follow Grayson W.
Unfollow Grayson W.
Share Review
Report Review

This brand went above and beyond to provide exceptional customer service during my online furniture shopping journey. Their representatives were not only knowledgeable but also genuinely passionate about interior design. They took the time to understand my style preferences and offered personalized suggestions, making the selection process enjoyable and stress-free. I am delighted with the quality of the dining table and chairs I purchased, and the outstanding customer service made the entire experience memorable.

Date of experience: July 24, 2023
Hong Kong
1 review
0 helpful votes
Follow Thomas D.
Unfollow Thomas D.
Share Review
Report Review

This brand left me awestruck with their impeccable taste and commitment to quality. Their attention to detail is truly commendable. I found an exquisite art decor mirror that became the focal point of my hallway, instantly elevating the space. The shopping experience was a pleasure from start to finish, with friendly customer service and a seamless process.

Date of experience: July 23, 2023
GB
1 review
0 helpful votes
Follow Zaire M.
Unfollow Zaire M.
Share Review
Report Review

Homary online furniture selection is simply outstanding. The sheer number of choices was impressive, ensuring that I could find pieces that matched my personal style. The website provided helpful filters, allowing me to refine my search based on size, color, and material. The furniture I ordered arrived in pristine condition and was made with exceptional craftsmanship. I couldn't have asked for a better online furniture shopping experience!

Date of experience: July 22, 2023
Ukraine
1 review
1 helpful vote
Follow Kseniia K.
Unfollow Kseniia K.
Share Review
Report Review

Worst delivery
July 19, 2023

This is the second time I have had an order brought to me and left under the house and not brought into the apartment. I will not use your services again. No one warned me about this. I am a girl, I could not myself load from the street and pick up the sofa and asked neighbors to help. Now the shelf under the TV, the same thing, they left it on the street and did not want to lift it into the apartment. Both couriers said it was in their order. Terrible service. I regret that I bought something from you.

Date of experience: July 19, 2023
Texas
1 review
0 helpful votes
Follow D Y.
Unfollow D Y.
Share Review
Report Review

I bought 3 pieces of furniture. Two of the items were defective. They took one back that was unshipped. For the unit that was shipped, they put me through the run around. Would not quickly accept the return. Messages mostly go unreturned. Phone goes to voicemail.

Date of experience: July 18, 2023
France
1 review
0 helpful votes
Follow Karen D.
Unfollow Karen D.
Share Review
Report Review

This online store is a furniture lover's dream! They had an incredible variety of styles, colors, and sizes to choose from. Whether I was looking for a minimalist piece or something more eclectic, I found numerous options. The best part was that the furniture I ordered was of excellent quality. I couldn't be happier with my purchase—a stunning upholstered bed that transformed my bedroom into a cozy retreat.

Date of experience: July 18, 2023
Luxembourg
1 review
0 helpful votes
Follow Ira J.
Unfollow Ira J.
Share Review
Report Review

I recently discovered Homary, and I must say it's a treasure trove for home decor enthusiasts. The attention to detail in their product designs is remarkable, and the quality is top-notch. I was thrilled to find a set of beautifully patterned ceramic vases that perfectly complemented my dining room.

Date of experience: July 18, 2023
California
1 review
0 helpful votes
Follow Darren M.
Unfollow Darren M.
Share Review
Report Review

Homary online store exceeded my expectations in terms of the range of choices available. They had furniture for every room, and their collection featured both trendy and timeless designs. The detailed product images and descriptions made it easy to assess the quality, and I was not disappointed. I recently bought a sleek and functional office desk that perfectly suited my needs. The entire shopping experience was smooth and enjoyable.

Date of experience: July 17, 2023
California
1 review
8 helpful votes
Follow Justin M.
Unfollow Justin M.
Share Review
Report Review

Deserves a zero
July 17, 2023

Absolute disaster. Ordered an office chain and the screws do not fit into the holes. Takes multiple days to get a customer service response. Constantly saying "we are passing you to the right department." They offered to replace the part within 4 weeks. Now it is over 2 months. Attempting to request a full refund and they offered 10% off my next order. I think this company is fraudulent. Stay away!

Date of experience: July 16, 2023
Italy
1 review
0 helpful votes
Follow Carla R.
Unfollow Carla R.
Share Review
Report Review

This website is my go-to place for finding high-quality home decor pieces. Their commitment to design excellence is evident in every product they offer. I recently purchased a set of plush, hand-woven rugs that added a cozy and inviting atmosphere to my living room. The overall experience was outstanding.

Date of experience: July 16, 2023
Arizona
1 review
0 helpful votes
Follow Briella N.
Unfollow Briella N.
Share Review
Report Review

Homary exceeded my expectations in every way. The store had a vast selection of unique and trendy products, and each item boasted exceptional craftsmanship. I fell in love with a stunning crystal chandelier that became the centerpiece of my dining area. The whole shopping experience was a true delight.

Date of experience: July 15, 2023
Georgia
1 review
0 helpful votes
Follow Maya B.
Unfollow Maya B.
Share Review
Report Review

Their customer service during my online furniture shopping was absolutely top-notch. From the moment I reached out with inquiries to the post-purchase follow-up, their team was friendly, professional, and attentive. They assisted me in navigating the website, provided insightful recommendations based on my preferences, and ensured a smooth delivery process. Their commitment to customer satisfaction was evident, and I'm thrilled with the high-quality bedroom set I purchased.

Date of experience: July 14, 2023
California
1 review
0 helpful votes
Follow Laurel A.
Unfollow Laurel A.
Share Review
Report Review

Shopping for furniture online at this website was a breeze. Their website had a wide selection of products, and I appreciated the ability to filter and refine my search based on my preferences. The product descriptions were detailed and accurate, making it easy to assess the quality. I ended up buying a beautiful solid wood dining table that arrived in perfect condition and added a touch of elegance to my home.

Date of experience: July 13, 2023
GB
1 review
0 helpful votes
Follow Mack W.
Unfollow Mack W.
Share Review
Report Review

I had a fantastic furniture shopping experience at Homary! Their website offered an extensive range of options, from modern to traditional styles. I was impressed by the variety of materials and finishes available. The best part was that the quality of the furniture I purchased exceeded my expectations. I'm absolutely thrilled with my new leather sofa!

Date of experience: July 13, 2023
Arizona
1 review
0 helpful votes
Follow Bronson P.
Unfollow Bronson P.
Share Review
Report Review

They truly understands the value of exceptional customer service. Their online store was user-friendly, but what made the experience extraordinary was the assistance I received from their customer service team. They were responsive, courteous, and genuinely cared about helping me find the perfect furniture pieces for my living room. With their guidance, I selected a beautiful and comfortable sofa set that has become the centerpiece of my home.

Date of experience: July 12, 2023
California
1 review
1 helpful vote
Follow Anderson F.
Unfollow Anderson F.
Share Review
Report Review

I had an outstanding furniture online shopping experience at Homary! What truly set them apart was their exceptional customer service. The representatives were knowledgeable, patient, and went above and beyond to help me find the perfect pieces for my home. They promptly answered all my queries and provided valuable guidance throughout the process. Thanks to their personalized assistance, I found the ideal sectional sofa that exceeded my expectations.

Date of experience: July 12, 2023
New Jersey
1 review
8 helpful votes
Follow Maria C.
Unfollow Maria C.
Share Review
Report Review

We purchased a shoe organizer that needed magnets to keep the door closed. Upon opening the box, the magnets popped off. The shoe organizer is cheap looking and ugly in person, unlike the online image.

After numerous annoying emails from Homary, they were unwilling to admit their product is garbage, and refused to refund me, or allow me to return the product with pre paid postage. They wanted me to pay $90 to return the item!

I will never purchase anything from this company again, and I strongly suggest that you don't either.

Date of experience: July 7, 2023
New York
1 review
1 helpful vote
Follow Cassie E.
Unfollow Cassie E.
Share Review
Report Review

Horrible customer service and return
July 7, 2023

Product was horrible quality, initiated a return (Jackey), sent them the requested pictures, corresponded with emails, spoke with Jon, they were reviewing, he would send the RMA, I would need to pay for shipping. Didn't receive label, called back, now I can't return it's on clearance, odd it was fine the other day., He needed more time, probably eating up the 30 days, called today, spoke with Jenny, who you can't understand, she said it's my problem was rude as can be, I asked for another rep, she laughed said call back, I did got her, she said I'm the problem, put me on hold and hung up. I have numerous emails and two case numbers now. Do not use this company.

Date of experience: July 7, 2023