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Homary

4.7

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From the business

Homary is the ultimate destination for various outdoor covering solutions. Our unique selling points are affordability and high quality, offering a wide range of sizes and stylish designs at the best prices.

Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.

We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin...


homary.com
San Leandro, CA, United States
+111
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Homary Reviews Summary

The company has garnered a strong reputation for its responsive and helpful customer service, with numerous customers praising representatives for their professionalism and efficiency in addressing concerns. Many reviews highlight the quality and craftsmanship of the products, contributing to overall customer satisfaction. However, there are recurring issues related to product damage during shipping and delays in receiving replacements, which can lead to frustration. While the customer service team effectively resolves these issues, the time taken for replacements can be a concern. Overall, the sentiment reflects a commitment to customer care, despite some operational challenges.

This summary is generated by AI, based on text from customer reviews

We monitor reviews for authenticity

Luxembourg
1 review
0 helpful votes
Follow Rosalie S.
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My bathroom got a stylish makeover thanks to Homary! Their online store offered an array of chic bathroom furniture options. I picked a sleek vanity set with ample storage, and the smooth online ordering process and prompt delivery made the experience hassle-free.

Date of experience: August 9, 2023
Australia
1 review
0 helpful votes
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Homary is a go-to destination for maximizing space without compromising on style. Their foldable dining table set was a perfect fit for my tiny kitchen, and the stools tuck neatly underneath.

Date of experience: August 8, 2023
GB
1 review
0 helpful votes
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Reluctant to provide refunds for faulty items
August 8, 2023

Reluctant to provide refunds for faulty products
AVOID AT ALL COST'S- RELUCTANT TO PROVIDE REFUNDS FOR FAULTY ITEMS.

We ordered a toilet that was a substantial amount of money that arrived faulty and was not fit for purpose. After noticing the defects with the product we was conscience of the 30 day return period so notified them immediately.
Online and via the phone states they aim to contact you within 24 hours, after multiple emails over several days we have had no correspondence from the customer service team except an email to decline the request for a refund as they state the product was 'used', along with advice on how to fix mechanical malfunctions with the product which were of no use. The product was in no means 'used', it was initially opened by our plumbing engineers, as any consumer would do, which resulted in us noticing the faults with the product. We have every faith in our Plumbing and Heating engineers to make a decision if a product is not fit for purpose and not as described.
When asking for a detailed response for their reason to decline a refund for a faulty product that is no fault of our own they seem to struggle to provide one.
It has now been 4 days with no communication from the customer services team and as explained to them we was conscience of the 30 day return period.

Seen similar reviews regarding their reluctance to provide customers with refunds. Happy to take your money but struggle to rectify it when a refund request is raised.

Would defiantly not recommend terrible service.

Would avoid at all costs as they seem reluctant to provide refunds customers have a right to request for products that are not fit for purpose due to them.

Date of experience: August 8, 2023
New York
1 review
0 helpful votes
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This brand dedicate to customer satisfaction which impressed me during my online furniture shopping. When my bookshelf arrived with a damaged shelf, I was initially worried about the hassle of returning it. But their exceptional service proved me wrong. They quickly organized a replacement, and the process was hassle-free. I'm now a loyal customer thanks to their prompt and attentive support.

Date of experience: August 7, 2023
New Jersey
1 review
0 helpful votes
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Worst purchase I have ever made. I bought a sleeper sofa from them, and nothing about the product resembles the images. The pricing does not correspond to the size or quality. Prior to purchasing, I carefully considered the sizes; however, they seemed to be relatively small. In fact, it can be a wonderful addition to a toddler's room, but not to a living room. Also, the appearance of quality was really bad. The handrail wasn't even a proper fit, it was very unstable, and several of the fabrics were rather loose. Moreover, they clearly don't adhere to their advertisement, which states you have 30 days to return an item. They say that I "installed" the sofa; hence, they are rejecting the return. The sofa was tiny enough to be packed in a box and didn't require any sort of assembly. To see the couch, I simply removed it from the box and placed it on the floor, but I immediately put it back since I was dissatisfied. Even though I requested a return the same day I received the package, they have subsequently given me conflicting responses. First, they send me a rejection email but offer to send replacement parts; then they promise to send me a return label; and then they send me another rejection email. It appears that they are only counting on buyers to keep the item untouched for 30 days. Two weeks have passed. I've definitely come to the conclusion that I should never trust Homary again.

Date of experience: August 7, 2023
California
1 review
0 helpful votes
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Homary has an incredible selection of bedroom furniture in their catalog. I was spoiled for choice with numerous bed frame designs, and I ultimately settled on a stylish upholstered platform bed that fits my bedroom aesthetics flawlessly.

Date of experience: August 7, 2023
Texas
1 review
0 helpful votes
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I got a bed which is a game-changer! The solid mahogany frame is rock-solid, and the sleek, minimalist design instantly transformed my bedroom into a modern oasis. The quality of the materials used is evident, and I couldn't be more satisfied with this purchase.

Date of experience: August 6, 2023
Japan
1 review
0 helpful votes
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Extensive catalog made shopping a delight! I was able to explore a wide range of outdoor furniture options and was thrilled to discover a comfortable and stylish patio set for my backyard gatherings.

Date of experience: August 6, 2023
Hong Kong
1 review
0 helpful votes
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Homary made furnishing my new apartment a stress-free experience. Their website provided detailed assembly videos for each item I purchased, which made the setup process smooth and enjoyable. Whenever I had inquiries, their friendly and knowledgeable customer service representatives were readily available, ensuring I had a delightful shopping journey from start to finish.

Date of experience: August 5, 2023
Singapore
1 review
0 helpful votes
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Remarkable
August 3, 2023

The craftsmanship of the walnut coffee table is remarkable. The attention to detail in the intricate woodwork is evident, and the table's design is both contemporary and timeless. I'm thrilled with this addition to my home.

Date of experience: August 3, 2023
Australia
1 review
0 helpful votes
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Seamless!
August 3, 2023

My furniture online shopping experience was seamless! Not only did they have a wide selection of beautiful pieces, but their easy-to-follow installation instructions made setting up my new bedroom set a breeze.

Date of experience: August 2, 2023
Georgia
1 review
8 helpful votes
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Complete scam - They're giving discounts for fake reviews even before the item is received. Defective item (missing parts, damaged parts, non-functional parts). Opened a case for resolution. Won't accept return if furniture is assembled. How are you supposed to know in advance about a non-functional part. In our case it was the drawers of the coffee table. Upon asking for refund for return they told us that since this item is assembled it cannot be returned. Don't fall for this scam.

Date of experience: August 1, 2023
New Jersey
1 review
0 helpful votes
Follow Armani M.
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Homary's sectional sofa exceeded my expectations! The premium velvet upholstery is not only visually stunning but also incredibly soft and easy to clean. The firm cushioning provides excellent support, making it the ultimate lounging spot in my living room.

Date of experience: July 31, 2023
Hong Kong
1 review
0 helpful votes
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This store is a treasure trove for design enthusiasts! Their diverse catalog includes everything from elegant Scandinavian designs to chic industrial pieces. I ended up buying a sleek glass-top table that perfectly suits my eclectic style.

Date of experience: July 31, 2023
District of Columbia
1 review
0 helpful votes
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The leather recliner I ordered is pure luxury! The rich, full-grain leather and sturdy frame make it incredibly comfortable and durable. It's now my favorite spot to unwind after a long day.

Date of experience: July 29, 2023
France
1 review
0 helpful votes
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I had a wonderful furniture online shopping experience with Homary. Unfortunately, my coffee table arrived with a small crack due to shipping mishandling. However, their customer support was fantastic! They swiftly arranged for a replacement, and the new table was delivered within days in pristine condition. Kudos to their efficient and responsive team!

Date of experience: July 28, 2023
Singapore
1 review
0 helpful votes
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Great sofa
July 28, 2023

Their extensive furniture catalog amaze me! The variety of colors, materials, and sizes available made it easy to find furniture that suits my unique taste. I picked a stunning velvet sofa in my favorite shade, and it's now the focal point of my living room.

Date of experience: July 28, 2023
Canada
1 review
0 helpful votes
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Shopping at Homary was a breeze! Their vast catalog of furniture options allowed me to explore various styles, from rustic to contemporary. I found the perfect mid-century modern dining set that beautifully complements my home decor.

Date of experience: July 26, 2023
Japan
1 review
0 helpful votes
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I couldn't be happier with my purchase from Homary! The solid oak construction of the dining table I bought is top-notch, and the smooth finish gives it an elegant touch. It fits perfectly in my dining room, and I can tell it will last for years to come.

Date of experience: July 25, 2023
Illinois
1 review
1 helpful vote
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I bought 2 chairs for $1200 from Homary. The price seemed insane for 2 accent chairs, but they were unlike anything we saw elsewhere. They both arrived with a 13.5 inch seat height even though the website clearly says 16 3/4 inches. They are honestly the seat height of chairs made for children. So uncomfortable, and they look really weird. After 15 days going back and forth with customer service trying to return them for a full refund (THEY SHOULD BE RETUNABLE! Their WEBSITE SAYS THEY HAVE A 1 YEAR WARRANTY AND THAT THIS ITEM IS RETURNABLE!) All they've offered me is $200 refund since they say "the measurement isn't too far off and the item is still very usable" - perhaps... but for children! Delayed shipping, poor item quality, incorrect descriptions, and TERRIBLE customer service. I am EXTREMELY disappointed. Pictures of chair with seat LOWER than a coffee table height! Also of incorrect measurements.

Date of experience: July 25, 2023