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Homary

4.7

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From the business

Homary is the ultimate destination for various outdoor covering solutions. Our unique selling points are affordability and high quality, offering a wide range of sizes and stylish designs at the best prices.

Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.

We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin...


homary.com
San Leandro, CA, United States
+111
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Homary Reviews Summary

The company has garnered a strong reputation for its responsive and helpful customer service, with numerous customers praising representatives for their professionalism and efficiency in addressing concerns. Many reviews highlight the quality and craftsmanship of the products, contributing to overall customer satisfaction. However, there are recurring issues related to product damage during shipping and delays in receiving replacements, which can lead to frustration. While the customer service team effectively resolves these issues, the time taken for replacements can be a concern. Overall, the sentiment reflects a commitment to customer care, despite some operational challenges.

This summary is generated by AI, based on text from customer reviews

We monitor reviews for authenticity

Pakistan
1 review
1 helpful vote
Follow Lia B.
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Their bathroom furniture collection is a true gem. I was pleasantly surprised by the variety of space-saving solutions. I chose a wall-mounted cabinet that transformed my cluttered bathroom into an organized oasis. The quality of the piece is outstanding, and I'm thrilled with the upgrade.

Date of experience: August 16, 2023
Maryland
3 reviews
4 helpful votes
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Bought two nightstands (same model), a few days apart from each other. Both times used Topcashback where Homary.com advertised a great cashback percentage. However, no cash back received after either purchase. Requested Topcashback to look into it, and they got in touch with Homary and eventually told me Homary approved the first cashback request but denied the second one because I used "another marketing channel". I used Topcashback and checked out the same way for both purchases, so I really don't understand how that was possible. Homary customer service will not provide an explanation. So, be aware that they will falsely advertise a high cashback percentage on sites like Topcashback, but they do not log/report these purchases, and you won't get your deserved cashback.

Update: Homary reached out to me and offered to partially refund me the owed cashback. I thought that was a nice gesture and upped my overall rating from 1 star to 3 stars. Not totally happy with the persistent emails and calls from Homary to revise my review here (Homary ironically mentioned in their email that doing so was "optional").

Date of experience: August 16, 2023
Arizona
1 review
2 helpful votes
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Not what I expected
August 15, 2023

I ordered a cabinet that was solid wood. From a distance it looked good but once you really looked, It seems more like a school wood shop project. The stain is unfinished on the inside you can see lines where they missed on almost every shelf. A patch of unwanted wood on the inside. Also one of the boards was really rough on the inside like it had never been sanded. No attention to detail, not worth the price. We are still in the return process so we will update once that is done

Date of experience: August 14, 2023
Pakistan
2 reviews
0 helpful votes
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I am so glad I chose to purchase my furniture from this store. The quality of the product is fantastic, it is well-made, stylish, and has held up well over time. The shipping and dispatch process was efficient and hassle-free, with the furniture arriving on time and in perfect condition. I was also very impressed with the level of customer service I received. The staff were friendly and knowledgeable, providing me with helpful advice and assistance throughout the entire process. Highly recommend this store to anyone looking for high-quality furniture and excellent customer service.

Date of experience: August 14, 2023
Pakistan
2 reviews
0 helpful votes
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I was impressed with the store's commitment to using sustainable materials. As someone who cares about the environment, it was important to me to find furniture that was both beautiful and eco-friendly. The store had a wide variety of options, including pieces made from reclaimed wood and recycled plastic. I ended up purchasing a beautiful wooden table that I know was made with care for the environment. I appreciate that the store is doing their part to make the world a better place.

Date of experience: August 14, 2023
Pakistan
1 review
0 helpful votes
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Their selection of space-saving solutions exceeded my expectations. I was amazed by their wall-mounted desks, and the one I chose not only saves space but also offers a convenient workspace.

Date of experience: August 14, 2023
Pakistan
1 review
0 helpful votes
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Homary's modern bathroom furniture added a touch of luxury to my space. The mirrored medicine cabinet I ordered not only provided extra storage but also enhanced the room's aesthetic. Their user-friendly website and efficient customer service made the entire shopping journey enjoyable.

Date of experience: August 14, 2023
Ohio
2 reviews
0 helpful votes
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Mediocore fabric on $1600 couch
August 14, 2023

Poor quality fabric used on this product. It looks pretty unyil you actually sit on it. Fabric will WRINKLE after first use and Homary will do nothing except offering10% discount coupon for next time use.

On top of it,they package the product in a way that you cannot UNBOX it without cutting through the package and there is no way you can preserve the shipping boxes. And they want you to ship it back (no joke it is a couch and it came in pallet)so shipping back for refund will be more money on your expense. Never buying anything from
Them.

On top, they will not let you post a 1* review in their website.

Date of experience: August 14, 2023
Connecticut
1 review
0 helpful votes
Follow Liljana K.
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My order USA*******799 from HOMARY
Received it after 6-7 weet
The order was coffee table …. On picture site is seems not bad
But that table is for kids toys no way for other things not even a foot high. And small ….
Very pricey
I contacted them, i explained after half an hour talking to customers servive
They try to convince me to keep it …after all they sey returned the it… how and where i dont know….
I send 3 times emails saying requesting rma # no
Even though the returning must be expensive…
I called and emailed.nobody answer.
I dont know what to do
Almost 800$
This is Homary
I hope this helps people who likes their stuff likes stupid me….

Date of experience: August 13, 2023
Pakistan
1 review
0 helpful votes
Follow Ben H.
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Shelving units helps a lot in my limited space. I ordered a customize system that not only organized my belongings but also added an artistic touch to my room. The attentive customer service answered all my design queries, making my online shopping experience both efficient and enjoyable.

Date of experience: August 13, 2023
Pakistan
1 review
0 helpful votes
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The furniture was of such high quality that I know it will last for years to come. I feel like I made a wise investment in my home.

Date of experience: August 13, 2023
Pakistan
1 review
0 helpful votes
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Homary helped me create a spa-like retreat in my home. I discovered a bamboo bath caddy that holds everything I need for a relaxing soak. The easy-to-navigate website and responsive customer service made shopping for bathroom furniture a breeze. I'm loving my newfound bath-time bliss!

Date of experience: August 12, 2023
Pakistan
1 review
0 helpful votes
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Recently purchased some furniture from this store and could not be happier with my experience. The quality of the product is exceptional. The coffee table and stools are well-made, durable, and look beautiful in my home. The shipping and dispatch process was seamless, with the furniture arriving on time and in perfect condition. I also had a great experience with customer service, staffs were friendly and helpful, providing me with detailed information about the product and answering all my questions. I highly recommend this store to anyone in the market for high-quality furniture.

Date of experience: August 12, 2023
Florida
1 review
3 helpful votes
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Worst Company Ever! Stay Away from them!
August 12, 2023

We bought a $1,500 sofa that looked gorgeous on the pictures. The problem started even on the delivery... it is on the 1st floor with a staircase access and they delivered on the ground floor blocking all the neighbors entrance and didn't care at all. The delivery guy just said: this is a standard delivery and there is nothing I can do about it.
I have to call people to help me put upstairs, then we open the boxes, and noticed right the way the terrible quality of the product. To start with the color - They show a rich dark gray/blue, the one they delivered was a very pale-gray. The "leather" that they advertise was the cheapest vinyl you can possibly get, and the cushions were hard as a rock... we didn't even bother to assembled and contacted them the AFTER we received.
The whole think is a joke! 7/17/23 was my first email to them, after I mentioned number of times that the product they delivered was not what they advertised, they keep asking me to keep the sofa and giving me a 20% discount. They call me on 8/3/23 to again offer me to stay with the couch and give me a 50% discount. I told them AGAIN that I don't want that product, it was not what we bought, the quality is TERRIBLE and I don't want that in my house... today, 8/12/13 they sent me an email "opening a case - almost a month after I contacted them!) offering me to keep the couch again with a 20% discount or giving me an unrealistic refund policy (that I need to pack exactly the way it came and with a wooden pallet under). For me, that is it! I am open a dispute with my credit card and using all the emails they sent me as a proof of their BAD business. BE AWARE!

Date of experience: August 12, 2023
Pakistan
1 review
0 helpful votes
Follow Roland B.
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Shopping for space-saving furniture was an amazing experience! Their innovative designs combined style and functionality perfectly. I purchased a convertible sofa bed that effortlessly transformed my living room into a cozy guest room. The excellent customer service team guided me through the options, ensuring I found the ideal piece for my small apartment.

Date of experience: August 11, 2023
Pakistan
1 review
0 helpful votes
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Bathroom furniture selection is a testament to practicality and design. The compact shelving unit I purchased effortlessly maximized storage in my small bathroom. The product arrived on time, and the clear assembly instructions made putting it together a breeze.

Date of experience: August 10, 2023
Pakistan
1 review
0 helpful votes
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The store offered a variety of financing options that made it easy for me to purchase the furniture I wanted without breaking the bank.

Date of experience: August 10, 2023
Pakistan
1 review
0 helpful votes
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Homary's multi-functional furniture options are a small-space dweller's dream. I selected a storage ottoman with hidden compartments that doubled as a coffee table and extra seating. The customer service team was fantastic, helping me choose the right finish to match my decor and ensuring a smooth delivery process.

Date of experience: August 10, 2023
Luxembourg
1 review
0 helpful votes
Follow Rosalie S.
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My bathroom got a stylish makeover thanks to Homary! Their online store offered an array of chic bathroom furniture options. I picked a sleek vanity set with ample storage, and the smooth online ordering process and prompt delivery made the experience hassle-free.

Date of experience: August 9, 2023
Australia
1 review
0 helpful votes
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Homary is a go-to destination for maximizing space without compromising on style. Their foldable dining table set was a perfect fit for my tiny kitchen, and the stools tuck neatly underneath.

Date of experience: August 8, 2023