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Homary

4.7

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From the business

Homary is the ultimate destination for various outdoor covering solutions. Our unique selling points are affordability and high quality, offering a wide range of sizes and stylish designs at the best prices.

Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.

We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin...


homary.com
San Leandro, CA, United States
+111
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Homary Reviews Summary

The company has garnered a strong reputation for its responsive and helpful customer service, with numerous customers praising representatives for their professionalism and efficiency in addressing concerns. Many reviews highlight the quality and craftsmanship of the products, contributing to overall customer satisfaction. However, there are recurring issues related to product damage during shipping and delays in receiving replacements, which can lead to frustration. While the customer service team effectively resolves these issues, the time taken for replacements can be a concern. Overall, the sentiment reflects a commitment to customer care, despite some operational challenges.

This summary is generated by AI, based on text from customer reviews

We monitor reviews for authenticity

Oklahoma
1 review
0 helpful votes
Follow Amit Y.
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After finding the perfect product for us (Clock), I decided to buy and does say on their website that Extra 20% off Coupon (code: Sum20) when ordering on their App. When downloaded their App, surprise, the code does not work. I called customer services today and spoke with someone who claimed that he was a senior person and could offer me 10% off but I need to buy a product then send them email with screenshots of the bank statement and product purchased and then they will give me 10% off. What on earth and living age we are in. I never ordered from them in the past. They lost a sale plus any friends and family recommendations.

Date of experience: July 7, 2023
Canada
1 review
0 helpful votes
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The customer service at this furniture store is outstanding. The staff was friendly, patient, and provided valuable insights to help me make the right choices. The product quality is superb - my new furniture is not only visually appealing but also built to stand the test of time. I'm extremely satisfied with the level of service and the quality of the products.

Date of experience: July 6, 2023
Texas
1 review
0 helpful votes
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This furniture store exceeded my expectations in terms of customer service and product quality. The staff was incredibly helpful, assisting me in finding the perfect furniture for my home. The product quality is exceptional - my new furniture is not only stylish but also constructed with the utmost care and attention to detail. I highly recommend this store for their outstanding service and exceptional products.

Date of experience: July 5, 2023
NL
1 review
0 helpful votes
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Great quality
July 4, 2023

The exceptional customer service at this furniture store truly sets it apart. The staff was attentive, knowledgeable, and genuinely invested in ensuring my satisfaction. The product quality is exceptional as well - my new furniture is not only visually stunning but also crafted with precision and durability. I'm extremely impressed with the service and the remarkable quality of the products.

Date of experience: July 4, 2023
Canada
1 review
0 helpful votes
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The customer service I received at this furniture store was exceptional in every way. The staff was friendly, patient, and offered valuable guidance throughout the entire process. The product quality is outstanding - my new furniture is beautifully designed and constructed with attention to detail. I couldn't be happier with the level of service and the quality of the products.

Date of experience: July 4, 2023
Florida
1 review
0 helpful votes
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I had a delightful furniture shopping experience at this store, largely due to the exceptional customer service. The staff was attentive, knowledgeable, and went above and beyond to meet my needs. The product quality is exceptional as well - my new furniture is both stylish and built with high-quality materials. I highly recommend this store for their top-notch service and products.

Date of experience: July 3, 2023
Arkansas
1 review
0 helpful votes
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Deceitful
July 2, 2023

The website gave us the impression that we would receive our order within 5-14 business days. We receive an email show it will be over 2 months before we receive our order. Will not order from homary again

Date of experience: July 1, 2023
Romania
1 review
0 helpful votes
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I cannot speak highly enough about the customer service at this furniture store. The staff went above and beyond to ensure my furniture shopping experience was exceptional. The product quality is equally impressive - my new furniture exceeds my expectations in terms of durability, comfort, and style. This store truly knows how to deliver exceptional customer service and exceptional products.

Date of experience: July 1, 2023
Italy
1 review
0 helpful votes
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www.homary.com
July 1, 2023

The customer service I received at this furniture store was exceptional. The staff was friendly, patient, and provided expert guidance throughout my purchase. The product quality is outstanding - my new furniture is not only stylish but also built to endure. This store truly understands the importance of both excellent customer service and superior product quality.

Date of experience: July 1, 2023
New York
1 review
1 helpful vote
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I got my refund 2 Bussiness day. I believe the reason is because I wrote down my reviews on social media. Thank God for social media.
I attached the email that I received from the manager asking remove the review after I get my money back. I attached the email. Thank you social media.

Date of experience: June 29, 2023
California
1 review
1 helpful vote
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I've ordered a table with stool "set" "well so I've thought" table set original price $500.00 sale price $148.00. I took the sale price and was entirely happy with my purchase until it came to this house 1 entire month to deliver, I saw the box delivered I thought it was wayyy to small for a table set but I thought "maybe not" when I finally open the package I almost fainted in disappointment, only one ugly stool. When I went on Amazon there are bar table sets similar that even looks more unique for that same $148.00 price range and even under that price range. Guys beware of homary learn from me because it's hard to return and refund to them

+1
Date of experience: June 29, 2023
Switzerland
1 review
0 helpful votes
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High standard
June 30, 2023

This furniture store sets a high standard for customer service. The staff was attentive, helpful, and made the entire shopping process enjoyable. The product quality is exceptional - my new furniture is not only visually stunning but also displays superior craftsmanship. I'm extremely impressed with the level of service and the outstanding quality of the products.

Date of experience: June 29, 2023
Canada
1 review
0 helpful votes
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I had an outstanding furniture shopping experience at this store, thanks to their exceptional customer service. The staff was knowledgeable and patient, offering valuable insights and ensuring I made informed decisions. The product quality is top-notch, with well-crafted and durable furniture that has transformed my living space. I'm grateful for the outstanding service and remarkable products.

Date of experience: June 28, 2023
Mark J. — Homary Rep
over a year old

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Homary social engagement team.

Canada
1 review
0 helpful votes
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Top-notch products
June 27, 2023

The customer service at this furniture store is truly exceptional. The staff was friendly, accommodating, and provided personalized attention throughout my shopping journey. The product quality is remarkable as well - my new furniture is not only aesthetically pleasing but also built to withstand daily use. This store has won me over with their exceptional service and top-notch products.

Date of experience: June 27, 2023
Mark J. — Homary Rep
over a year old

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Homary social engagement team.

New Jersey
1 review
3 helpful votes
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So far everything is going really bad because I placed a order for a King bed $1,700 in 4 /1/2023 and still no receiving it. Please before you placed your order make sure you check how long it will take it. I am praying for this order arrive at the time I was pledge as well as the quality. I will keep you post.
Note: at one point I called customer service to get my my money back and they talk me it will take 30 days for a refund. For this reason I rather to wait 2 more weeks for my bed set hopefully is a good material. Defenely I will keep you post.
Attached my order tracking!

Date of experience: June 26, 2023
France
1 review
3 helpful votes
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Numéro de commande: A**************
One of the two table came with white stains that we cannot remove. It is not as it is meant to be. Poor service and quality. No one answering to calls, chat not working. No one answering emails. Had to wait 6 months to get our 2 stained nightstand from China, sent by boat! I do not recommend.

Date of experience: June 26, 2023
Hong Kong
1 review
0 helpful votes
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I had a fantastic furniture shopping experience at this store, largely due to the exceptional customer service. The staff was patient and attentive, taking the time to understand my preferences and offering valuable suggestions. The product quality is outstanding - my new furniture not only looks stunning but also feels solid and well-crafted. I'm extremely satisfied with my purchase.

Date of experience: June 22, 2023
Mark J. — Homary Rep
over a year old

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Homary social engagement team.

Massachusetts
1 review
0 helpful votes
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Shipping address
June 22, 2023

The website does not accommodate different shipping address vs billing address. My billing address is 3 Emerson Lane, Middleton, MA and shipping address is 168 Puritan Rd, Swampscott, MA. I got the email thank you for order, the package will be delivered to 168 Puritan rd, in Middleton, MA... this combination of address does not exists. I immediately called the customer service and after spending 2 hours with her finally got and email that whatever she changed it will be sent to correct address. Today I receive confirmation address...thank you for yr order and please track yr order that is being shipped to...wrong address...I spoke with cs and then the manager.they can not do anything...I told them to cancel the order...what a waste of my time /aggrevation etc. my order is USA*******948...waste of time. I do have all emails from Queenie that she had changed the address yesterday and today fedex has wrong address...this is below expectation.

Date of experience: June 22, 2023
California
1 review
0 helpful votes
Follow Gold H.
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Shopping for furniture was a breeze thanks to the incredible customer service at this store. The sales team was knowledgeable and genuinely invested in helping me find furniture that matched my style and needs. The product quality is superb, with attention to detail and superior materials. This store truly prioritizes customer satisfaction and delivers exceptional products.

Date of experience: June 22, 2023
Mark J. — Homary Rep
over a year old

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Homary social engagement team.

Australia
1 review
0 helpful votes
Follow Florencio L.
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I highly recommend this furniture store for its exceptional customer service. The staff was patient, attentive, and provided valuable insights to help me make the right choices. The product quality is remarkable - my new furniture is not only stylish but also built to last. It's refreshing to find a store that values both customer satisfaction and product excellence.

Date of experience: June 21, 2023
Mark J. — Homary Rep
over a year old

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Homary social engagement team.