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Hollar has a rating of 3.5 stars from 380 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hollar most frequently mention customer service, free shipping and great deals. Hollar ranks 700th among Discount Shopping sites.
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Placed my first order within 2 weeks the box came. Everything was as advertised, packed so well nothing was broken (and I ordered glass bowls). Will absolutely order again. Thank you HOLLAR!
I ordered some items on June 10 and I still have not received them. It took almost a week just to arrive at the shipping facility once the order was filled and has been "in transit" since June 19. It hasn't even arrived at my local post office yet. I have NEVER waited this long to receive anything I ordered online. Good thing I don't need these items right away. Not sure if I will be ordering from them again.
We are terribly sorry for the delay, Lori. We are now taking the necessary steps to avoid this issue from happening in the future. Please check out the private message that we sent you.
So disappointed in my first and last purchase with Hollar. Ordered dominoes. The color of the dominoes on the front of the tin were all nice and bright just like the dominoes years ago. In reality, the dominoes I received were the thin, dull colors you can buy anywhere from a different, common name brand that everyone gives a negative review on. I went with the different brand and unknown vendor so I could match my dominoes with a friend's old set. No can do. Save yourself the looong wait time to receive your order from Hollar and just buy the cheap set at any big box or local store.
Hey Patti! We sent you a direct message. Just respond to it so that we can further help you. We'll be happy to see what we can do for you.
So this was my first time ordering and I have to say all in all I was very pleased. My throw pillows are adorable! Much better than I was expecting:)
The area rug equally adorable! The glass bowl set with snappable lids, were a little bit smaller than I previously thought but I still can put them to good use and they arrived in perfect condition. My canvas bag I bought for the pool/beach was cute but the straps are flimsy (definitely wouldn't buy if carrying heavier items in it) but it's perfect for towels etc. Again I am still very pleased only spent $18. When the pillows and rug would have definitely cost more than that in Target. Shipping only took 2 wks. So far satisfied :)
Wow! So glad to hear that your first order was a success despite some kinks. Thanks for the support, Anna!
Prices are so low and the products are equally good compared to other retailers. Amazing! If there is any problem in the purchase, the support team is so helpful to fix it but little slow service which is okay in view of the price and type of goods.
Wow! Thanks for your awesome review, Prasannalakshmi! We surely take note of your feedback.
First and second order i love hollar the packaging is great! But this last order i had i am so disappointed of hollar I order a lot of make up and they never pack it well so when it coming to me its all broken i am so disappointed and try to contact them and never heard from them!
Hi Jilly! We apologize for the broken items. Could you please call us instead? You can reach us a 1.888.682.5119, we're open on weekdays from 7am to 4pm PST.
I did not like this site one bit. I am a usual shopper of wish.com and I love wish. I thought I would branch out and try hollar.com since I enjoyed their advertisements on television, however, I was very saddened by the low quality of items that sell. I brought a hand held mirror that turned out to have some sort of film on it and could not come off. Therefore, the mirror was perpetually filmy and unable to see in it.
Overall, the products displayed on the site, in my opinion are not that great. But things sell for a dollar or so. I guess you get what you pay for.
We apologize if you're not pleased with the items that you got. Your feedback will be brought up to the proper team.
I placed an order on the 14th. Got an email saying that my order was in and expected delivery is 7-10 days. Waiting and waiting for an email to tell be that it has been shipped... nothing. Finally I message support. One response I get is - "It usually takes 7 to 10 business days for the delivery time. And that includes the 3 to 5 business days for processing of your order." Another response was - "The expected delivery time is 5-7 days and you should receive your order around the 29th." (UHHH that's not 5-7 days from my order?!) ANOTHER response I get was - "After the order is placed, it will take 3-5 business days to process your order for shipping, the expected delivery time is 7-10 business days (Monday - Friday, excluding Holidays). You will receive an email confirmation with the tracking number once your order ships. Please give it until May 29 for the package to be delivered."
I get my email saying that it has been shipped 8 days PAST the order date!
At this point, I don't even want my order anymore. I ordered it expecting to get it in 7-10 days and instead I have to wait OVER 2 weeks. Who knows when it will truly show up.
We sincerely apologize for the trouble and we understand how frustrating this could get. Could you please call us instead? You can reach us a 1.888.682.5119, we're open on weekdays from 7am to 4pm PST.
I never knew there was so many people that didn't like Hollar. I looooooove this site literally. I don't ever recall having a bad experience with any of the products nor customer service. I would make a purchase and Hollar would add new products, I would literally place another order. I am so glad I found this site and they have gotten so many orders from me. I shopped here for Christmas, bought a lot of Easter stuff, and got some forth of July things for $. 50. I literally had 4 boxes stacked up to fill my kids Easter baskets this year. I don't know what's not to love about this site everything is affordable and nice.
Great to hear you had such a great experience! We love hearing great stories about our services and products. So happy to have you be part of the Hollar family!
Made a order in February still haven't received the order when i look at my order history i get no order history what a scam
We're sorry to hear that you did not receive your order, Peggy. We would love to look it up for you. Please send an email to [email protected] or call us at 1.888.682.5119, we'll be happy to help.
They displayed the product as the 6 packs, and it was actually a single pack! Which is more than target and walmart charges!
Immediately after ordering, i cancelled the order through email and no1 replied and they shipped my order.
They asked me to refused the item, how can i refuse the item when they deliver in the mailbox? I had to undergo hell to deal with it as i paid $50 for the whole order.
The manager and the customer associate were SUPER RUDE! When i called them. They handled the situation WORST!
BE CAREFUL WHEN YOU ORDER! THEY ARE HERE TO MAKE MONEY AND DONT CARE ABOUT THE PRODUCT or SERVICE, that's what the associate told me!
I HAVE DELETED MY ACCOUNT FOREVER NOW! Walmart and Target are the BEST!
I will never order from them again! Didnt get what i ordered! Stay away from hollar very disappointed
We apologize for the incorrect item/s, Christopher. Our Hollar Support Team will be happy to help. Please send us an email at [email protected] or call us at 1.888.682.5119 on weekdays from 7am to 4pm PST.
I bought books and they arrived damaged. Pages stuck together, ripped, corners damaged. Contacted customer service and they promptly refunded the purchase! 5 star customer service!
We'd love to help you, Emilie. Please send us an email at [email protected] or call us at 1.888.682.5119 on weekdays from 7am to 4pm PST.
Order a spray bottle for $2.00... the top doesn't even stay on. I realize it is only 2 dollars but can we ship what is ordered? Then you charge $4.95 to restock it after I send it back... BS. Called Customer Service and was on hold FOREVER! I am done. You sent me an email asking if I would recommend Hollar.com... not at this point. Also, I am receiving messages from my bank card that purchases are made in California on my card in the amount of $500.00. They cannot connect you or your staff to these purchases but I have no business in California other than Hollar.com retaining my bank card number.
We are terribly sorry about your trouble, Amy. We would like to make it right for you, you can send us an email at [email protected] or call us at 1.888.682.5119 if you have time. Also, we may have collected your payment information, but we assure you that it is saved in a very secure environment.
I just discovered hollar and decided to go take a look. I ordered all craft supplies, and was surprised to see they had quite a bit to choose from. The prices are wonderful, and the products were exactly what I expected. My items arrived sooner than expected, everything was there and in tact. I will definitely be using hollar again!
Woot! We are so glad to hear that your first order was a success, Rebecca— even happier that you're coming back for more deals!
I ordered a coffee pot and it was not new looked used. Also order a speaker and did not work other items were ok.
We would like to make it right for you, Liz. Please send us an email at [email protected] or call us at 1.888.682.5119, we're open on weekdays from 7am to 4pm PST.
Ive bought from them twice in the past couple weeks. Found great items for cheap and the shipping was so much more faster then expected... I couldnt find where it was coming from on the site to see about the time frame, but it came in less then a week... awesome site
Wow. We are so happy to hear that you are pleased with your Hollar goodies, Eileen! Kepp those orders coming!
Placed an order on 4/09/2017 and I didn't get my order until 4/15/2017. The company is located in California. I didn't know it takes two weeks for a package from California to Maryland
Hi Martine! Our delivery time takes 7-10 business days from the order date. Packages can arrive sooner depending on the volume of orders that we receive.
I have recently discovered Hollar. The orders were filled very quickly and shipping took 5 days. The box was sturdy and everything was well packed. Much nicer than I expected for discount site.
1. Have reasonable expectations for shipping. They state 7 to 10 business days (don't count weekends), So plan a full two weeks plus and you may be surprised to find the order arrive sooner.
2. Have resonable expectations for the quality. Many items are cheap dollar store junk, so know that you are taking a gamble.
3. The brand name items I bought looked authentic, new, unopened, good condition. Many were older styles/colors or old packaging.
4, Double check size/quantity. One face cream was a travel or sample size. Compared to the normal full size price it was still a good deal, but not a steal. Dishwashing soap packets were brand name, but only 4 per small pack, so not worth it.
5. Don't trust the "comparison price". Essie nail polish selling for $2 is normally $8. But ELF makeup brushes selling here for $1 showed a false comparison price of $4-6 when it is actually listed on ELF site for $1. This is annoying and makes shopping here slower since I want to google search to check prices.
Overall I am pleased and will be shopping at Hollar in the future.
Thanks for sharing your tips to everyone, Georgia! We will surely bring up your feedback to the proper team. We appreciate your support.
I recommend buying branded items from Hollar because there is more of a quality guarantee. A lot of the things I bought are way below market price. I had a bottle of nail polish come with a broken brush. After I emailed them, they apologized and offered a refund or store credit. I happily accepted credit cause I know I will be ordering from them again!
Aww. Thank you for the support, Grace! We're glad that you are now part of the Hollar family.
Answer: Depends on where you're located, I think, but being in CA which is where the company also ships from, I've received my orders in as little as 3-4 business days ;). Really pleased with them so far!
Answer: Hi Nora! The standard shipping timeframe is 5 - 8 business days (Monday - Friday, excluding Holidays) from the order date. All orders are shipped from our Cincinnati, OH warehouse.
Answer: After the order is placed, the expected delivery time is 5 - 8 business days (Monday - Friday, excluding Holidays) and we ship from our Cincinnati, OH warehouse. Hope this helps!
Answer: Great question! Hollar is not exclusively for use on the app for smartphones. You can also check Hollar out using a desktop, or mobile browser. The site is at https://www.hollar.com/. Happy shopping!
Answer: Unfortunately from my experience you can expect to wait 14 days or longer
Answer: We're sorry for the inconvenience, and we thank you for contacting us about this, Melinda. Would you be able to send us an email at [email protected] with more details, please? We look forward to hearing from you!
Answer: We're sorry to hear that you've received an incomplete package, Julie. Please send us an email at [email protected] with your order number, as well as the name of the missing item. We look forward to improving your Hollar experience!
Answer: Thanks for asking your question, Craig! If ever unsatisfied with any of our products, please contact our Hollar Support team at (888) 682-5119 or email us at [email protected] (Monday - Friday, 7 am - 4 pm PST, excluding Holidays), and one of our team members would be happy to go over options with you. Hope this helps!
Answer: Great question, Emily! We're an LA-based online dollar store, and you can check us out on our official, verified Facebook page (facebook.com/shophollar), and on our BBB page as well (https://www.bbb.org/us/ca/los-angeles/profile/online-retailer/hollar-inc-1216-418420). Hope this helps you!
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You are so welcome, Joni! Glad to hear that your first order was a success!