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Hobby LobbyReviews 208

1.7

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Hobby Lobby Reviews Summary

Hobby Lobby has a rating of 1.7 stars from 208 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hobby Lobby most frequently mention customer service, full price and sale items. Hobby Lobby ranks 136th among Craft Supplies sites.

service
108
value
98
shipping
43
returns
58
quality
81

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South Carolina
1 review
2 helpful votes
Follow Kara W.
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I had a rotten experience at a SC Hobby Lobby store and tried to send an email through their customer service link. After spending a great deal of time composing a nice, but firm letter, it refused to send it saying there was a server error, each of the 12 times I retried. And there was a comment at the top of the page stating, "Some things just don't go the way you planned". Uh, no, they don't. I called the customer service number listed on this page, and it took me to the gift card division and hung up on me. I go about every week and a half to this store and spend a substantial amount of money there AND online; I won't anymore.

Date of experience: December 8, 2015
Ohio
8 reviews
70 helpful votes
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I just love this store! I have never been disappointed in their merchandise or their staff! I just recently started making jewelry and have a whole lot to learn. A wonderful, patient lady named Tina made the mistake of asking me if I needed anything and off I went! I have been back several times with questions and she always is ready to help me, She is a true gem! They always have great sales and love that they have the 40% off coupon every week. I also love all the decorations for the home and especially the holidays! Christmas in July is already going on in my local store. The entire staff is so friendly. Every time one of the staff walks by they always greet me with a smile and ask me if I need anything. I love, love, love this store and am so glad that they are building a bigger and better store in the near future. I am definitely a Hobby Lobby customer for life!

Date of experience: July 14, 2015
Texas
5 reviews
3 helpful votes
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Quick delivery!
May 28, 2015

I order my crochet supplies from this company, their site is easy to navigate and has loads of selections. Very good company for online ordering. Very quick delivery!

Date of experience: May 28, 2015
Maryland
113 reviews
595 helpful votes
Follow Lorraine W.
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I visited this store over the Christmas season. I was working on a project for special people that do so much for me throughout the year. I wanted to surprise them with something really different. My friend and I went there to pick up some art supplies. I was amazed at this store. I completely got off track because they had everything. My friend was getting upset with me because she was trying to show me what we needed for the project. Of course I was all over the place. They had the largest selection of ornaments I have ever seen other that Valley View farms. Not only that but all sorts of different items. Furniture that was beautiful. They have everything under the sun. Puzzles, candles, craft items for making just about anything you want. The staff at the store were so helpful. Although I have never ordered yet offline to see how there customer service is. I will be sure to order online in the future. It will not be as fun as going to the store. I could have spent the whole day there and not had enough time to look at everything. This store is really really nice. I hope that everyone enjoys browsing this site. www.hobbylobby.com

Date of experience: January 3, 2015