H&M used to be a good company in terms of prices as the quality was always low/medium and used to cater lower end of the market. Because of these prices sales increased many foods. Prices were always matching to the quality standards. Products were made mainly in china, Bangladesh, Pakistan, turkey and some other countries 6 to 8 years back.
Now Rs totally Bangladesh show. Cheaper and poor quality stuff. Msometimes styles and quality is also reasonable but prices have been increased many fold which do not fit under their banner. It's better to come back to their originality as far as prices are concerned

I will not give them more than one star because their service sucks! I am not even over exaggerating. I went to the store to try on a flannel shirt in red. I found my size, but I did not like the color. I saw the same one online in a different color (teal) and I got the SAME size I tried on in stores. When the item had arrived and I tried it on it was WAYYYY too small on me. That was the first thing I was mad at. Second I called them and they said I could exchange it for a bigger size in stores. I had to drive to a H&M store that is really far from where I live to exchange the item. However, when I talked to the lady on the phone she did NOT tell me that I had to pay the difference. I was really mad when I drove all the way to the store only to find out that I have to pay an $18 difference. The quality of the shirt was not even worth paying the difference. They are greedy and cons I do not recommend anyone buy anything from them. This was the first item I had purchased from them and I am very disappointed. I will NEVER buy anything from them and I will tell my friends about this so they will not make the same mistake I did.

Im a 6'1" 160 lb male and the 32/32 slim regular tapered jeans were so tight I could barely pull them up. The only part that wasnt constricting my body was the waist. Im skinny, but if I wanted to wear denim tights, I wouldnt be buying jeans advertised as "slim". Unless your back goes straight to your thighs with no discernable evidence of a human butt, do not buy slim fit jeans from h&m. The model in the photo online must be about 100 lbs because I assure you they will not fit like that when you try them on.

We had a really unpleasant experience at the Queen and Spadina H&M on March 12 around 6pm.
My boyfriend was helping me to get the right sizes and brought them inside the fitting room.
The staff didn't stop him before coming inside the fitting room. Suddenly security came BANGING ON THE DOOR multiple times, SHOUTING VERY RUDELY. We didnt know that there is a one person policy. I didnt even have time to put my clothes on. After that, I spoke to staff outside the fitting room. She was acting like we are supposed to know the policy. Theres no sign outside. How are customers supposed to know about this policy? They shouldnt treat your customers like criminals. We are very angry!

Went to walk into H&M indooroopilly today with my shopping trolley and security stopped me at the door amd and said sorry we can't have trolley's in the shop. I was like wtf well isn't this a shopping center? And the majority of people walk around looking in shops have shopping trolley's with them? He said sorry but no trolley's. I just walked away saying well you just lost a customer today. Never again I drove 20min to indooroopilly just to go to H&M and this is what happens?

Been purchasing from hm for a while now. Although the quality has always been the same "forever 21" quality. I have been pleased. You get what you pay for. However, I purchased a sweater a couple of weeks ago and the sweater stretched so much to the point that it is in wearable. I tried to exchange it and was denied even with receipt because I had removed the cleaning label. Called customer service and they told me they can't do anything about it because they can't resell it with that label. Really? You can't resell it period because the quality is atrocious. Worst customer service ever.

I love h&m but their is no way to review or warn others of a bad product!

The tan 2015 winter Cargo pants ripped while trying them on in store!

The material is so thin it has no strength. Just a warning!

For the record I'm slender and the pants were loose and too big in the wast! So they were not too tight and I'm not too fat. I bent over to pick up my phone is all it took! Watch out for junk products!

I now squat in the dressing room when buying pants at h&m! Just too cheap to justify owning at any price!

Now, before I start I would like to get this out! H&m goes through various locations. As I was tracking my shipping, I realized that my package went from a place that was father then were it was in the update example how did it go from ny to Hawaii ( ex). Now i don't know if living in nc is a reason I never have problems w shipping but I realized people who live in like la or ny usually don't have the best experience w shipping. I called the customer service 3 or 2 times and they were extremely sweet and caring she even lead on a conversation while she looked for my package and he also made me feel comfortable calling & shopping with them again. I really do appreciate it Because I don't really like online shopping. Not that I've had a problem with shipping ( never did) but I'm afraid I will. I just want to say it went quite faster then I thought I ordered it on Saturday the 6 got the email that they shipped it on the 7 tracked it every since then & 3 days later it's at my local post office I'm expecting it tomorrow. Hopefully I'll have this luck again, also I've read many reviews my concern was shipping I wanted my order before Valentine's Day and I'm so excited that I'll be getting it happy customer hands down.