Great prices, beautiful clothes.

However... I've bought 4 different shirts from H&M that started out as lovely 3/4 sleeve flowy tops. One wash in cold water and a line dry later, and I've now got 4 tight-fitting t-shirts. What gives?! That's not what I purchased.

I am not a dolt. I am well aware that 100% cotton shrinks. But to that extent, having followed the proper washing instructions? That's ludicrous! I lost at least 6 inches on the bottom of these shirts. I'll leave the crop tops to Slater, thank you very much.

They really need warning labels (and to carry XXXXL sizes so that I can have my appropriate medium when all is said and done. Not impressed.

I bought from H&M online and I did not receive the items so after waiting more than 2 weeks for my items, I called H&M customer service and asked if I could get a refund instead since I tried tracking it and it seems like it's stuck somewhere in California and it isn't moving at all. I spoke with a prick named Simon and he was very rude and showed no interest of helping me and even laughed that I didn't get my package. He told me I will receive an email of confirmation regarding my refund but I still have not receive any email. This is the worst customer service I ever had! And I will not be ordering from H&M ever again and will make sure it gets spread around to avoid this scam!

I ordered items of the H and M website and they were delivered to the wrong address. Not h and ms fault but Hermes the courier service. I phoned customer services and they said I would receive an email in 48hrs. I didn't, not know they had it and technical problems. I rang again and the lady that I spoke to apologised profusely and was generally really nice. She sorted everything out and even gave me free next day delivery and 25% off my original order. Great customer service and thank you again :)

The only thing worth buying are basic tops and similar items. I've had bras from here and they feel cheap, but they get the job done and look fine enough. Same with underwear.
All the jewelry and shoes are the chinky junk you can get at any store that doesn't have a legit jewelry or shoe section. H&M is a fast fashion company meaning everything is meant to be made cheap (ergo, lesser quality, hence only being good for basics) and either sell quick or get thrown out. So yes, it's cheap material probably made in sweatshops, but if all you need is a basic black t-shirt or simple sweater, you can't go wrong.

Wow... I always enter with caution so as not to get a headache from the caos they call a store, but today topped it off. Horrible service in long beach. People left upset without buying. I had my autistic son with me. He was sitting on a solid display and was told he could not sit there. I asked for a chair, no chair. Asked to use the restroom. No restroom. Told them he needed to sit somewhere while I shopped for him and my daughter. He was playing his video game. Sorry. Can't help. I was told. So we left. Thanks H&M. You need better policies and employee training.

Its been 6 weeks since I wrote this review. I received an email from H&M that they would look into it and get back to me. I'm still waiting Thank God I'm not holding my breathe!

I never shop at H&M online because I don't like the fact that you cannot exchange or return items in store and you have to pay return/exchange shipping even if the item wasn't your fault. I ordered several tanks, and it was a huge mistake. It did not fit the way I expected (a lot of room under the armpits). That was my own fault. I paid to return these by mail and they deducted $6 (by policy) which meant I lost more money since I also paid shipping to me.

Since they mailed me a 40% off coupon, I figured giving them another chance. I ordered a bathing suit following their sizing chart. I normally wear between 4-6 in every brand, so just to be sure, I got the bathing suit in size 6. When it came, the one piece bathing suit couldn't even pull up to my knees. It was incredibly tiny. Now I have to pay to exchange this(?) since you can't exchange it in store. Great! If you're not sure about an item, I would rather you find it in-store, although their website and stores NEVER have the same stuff which is really annoying.

That's the last time I'm ordering from H&M.

I have just been to HM store here in Melbourne and had a very unpleasant experience with their manager's service recovery. I was gonna buy this black blazer shirt that I thought was $30 (with tag on full price of $39.94) size 10. But ended up not. What was interesting here, They have a size 6 of the same jacket tagged for $30 SALE! I asked the lady manager if i can have the same amount coz obviously they are same product however different sizes--Out of my surprise she said NO and she cant coz that size is taged as it is. If i was her I couldve given it the same sale price to the customer bec its Christmas anyway plus I do not see the point of having the other one on sale and not the other size SO STUPID PEOPLE!, why do u have to fool your customers with pricing "Cmon! HM!
Yes They have great clothes but BE CAREFUL and BE wise when you shop here, they mislead customers by their tags and sale prices PLUS-- few people here can be very unpleasant. The guy at the female fitting room was very friendly. Just HIM the people at the counter were Unprofessional.