I have shopped H&M in the past, but will NEVER shop there again after watching their latest. Christmas Commercial! My family & I were watching a Family Christmas movie (Home Alone) and a Christmas commercial for H&M comes on, and they are showing couples together, and all of a sudden they show 2 men romantically KISSING! How Gross! Now I am well aware this happens in real life, and while I don't agree with that lifestyle, its not my business. BUT... I nor my family should have to see this in our own home! Talk about unfair. The government is HUGE on protecting gay rights, but what about straight people's rights? I guess companies don't think straight people deserve rights. I'm sorry, but if we are sitting in our own home, this should not be shoved down our throats! WHAT makes companies think that is okay? I believe Hollyweird is sending the morals of this country straight down the tubes, and could care less.

Horrible company do not even think about buying clothes from there. I purchased a large order from website within 30% discount that was applied to my card. Next day I was charged full price spent hours on the phone and did not get my discount. Please walk away. ZK a manager was extremely rude Telling me that I have to register on the website to get 10% discount. Really? Why are you offering a discount if you do not apply the discount to the orders such as scammers shame on them

I found an old merchandise card for H&M that I didn't realize I had. Called the customer number on the back of the card. Number is no longer in service. Per the back of the card i can have a cashier at the store look up the balance for me. So I went to the store. Cashier looked up and printed the balance remaining on the card for me. I picked out a couple of items from the store and went to pay with my merchandise card. Cashier tells me the it's an old card and doesn't have a PIN. All their new cards now contain PINs. She said she's going to need a manager to help her. After waiting for a while a clerk comes and tells me that they can't ring it up with the card because there's no pin. He pulls up their customer service number on his phone and told me that I need to call them. Are you kidding me. I have to call? Great customer service there. So I stepped aside and called. I explained my situation to the rep. She told me that she needs to talk to her manager and puts me on hold. After she got back on the phone she tells me that all the new gift cards have a PIN and that without a pin I can't use my card. Uhh. I get that. What are you going to do to help me. She tells me sorry but there's nothing she can do. I'm like so I have a balance on this card but I can't use it because the card doesn't have a PIN. So, I'm going to lose out on this money because you can't help me. She tells me yes and says sorry. I told her I want to speak to her manager. After another long wait, a manager gets on the phone. I tell him that's unacceptable. How can a company this size treat their customers like this! He gives me some BS about how they transition to these new cards with PINs now. And their IT is trying to resolve this issue with people who still have the old cards without the PINs and that I'm not the only one with this issue. WOW. Finally he told me that if I send him a picture of my card he'd send me a replacement card. They couldn't tell me this I'm the beginning! Terrible customer service. No wonder the company is in trouble.

Shopping at H&M has always been annoying - you have to deal with the clerks who are too cool for school and are above helping you as they are usually 20 year old fools. I bought a stack of t-shirts at $7.99 each, not expensive individually but I got over $50 worth.
Following ash instructions, i hand washed them in cold water and hang dried them. Despite that, they shrank at least one size and also distorted, so they are boxy looking as well as looking like they are my little sisters t-shirts.
Taking them to the store was futile as the clerk, surprise surprise, was a millennial who had zero people skills and yet someone thought was highly employable for dealing with the public. She sighed loudly and told me store policy was that you cannot return washed goods. I told her that i wouldn't be returning them had I not washed them, but the catch-22 was over her head. I followed up with 'customer service' and was told the same thing about the policy but that they did understand the situation. The final email from them was that I should return them to the store? So yeah, someone was asleep and didn't read my complaint and closed the case. I phoned in and was told that there was absolutely nothing they could do as headquarters could not override an individual store's decision. SO either headquarters is totally ineffectual and toothless, or they don't give a damn about their customers - I am leaning towards the latter.
I told them I wouldn't be shopping at their stores any longer and i got no response.